10,496 questions
2 answers
How can I unlink a microsoft and windows account when i can't access the windows account
I recently replaced the CPU in my computer which has caused me to loose access to my windows account on this computer. I made a new account but I can't sign into my microsoft account because it is still linked to the old one. So how do I unlink the two…
Windows for home | Windows 11 | Accounts, profiles, and login
asked
2026-11-03T22:06:06.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
sean hicks
0
Reputation points
commented
2026-11-07T17:36:52.1866667+00:00
Francisco Montilla
31,825
Reputation points
Independent Advisor
5 answers
Onedrive keeps failing to sync and won't recover until reinstall
As stated. Can't access files in onedrive from PC. 3rd time in 2 weeks... Last time I did a witches brew of login. logout/reset/resintalls. Cannot get any support. Zero, just go around and Circles with 18 chat bots. would cancel and demand credit card…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,739 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 36%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
0 answers
tôi đã bị hack vào tài khoản
Tôi bị hack vào tài khoản microsoft và bị đổi hết thông tin như email và mật khẩu giờ tôi cần làm gì để lấy lại Tôi đã gửi 3 ảnh này để chứng minh tài khoản này là của tôi đã bị hack, tài khoản bị hack là: ******@gmail.com nếu có thông tin gì hãy gửi…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,619 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 71%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
0 answers
HEIC to JPEG App Not Working
HEIC to JPEG app purchased on the Microsoft store (order # 6552002540, 01/31/2025) will momentarily open and then close. This started to happen after the latest update to the app. I attempted to fix the problem fixing, resetting and deleting and…
Windows for home | Windows 11 | Apps
2,478 questions
asked
2026-11-07T17:35:33.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 34%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Silverwise
0
Reputation points
asked
2026-11-07T17:35:33.28+00:00
Thomas Silverwise
0
Reputation points
1 answer
Azure Artifact Signing – Certificate Profiles fails to load
Hello Microsoft Q&A Community, I have an Azure Artifact Signing account named cuchobroadcasterfirma, located in East US, with the Basic pricing tier. My individual identity validation is Completed, and my account has the Artifact Signing Certificate…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,697 questions
asked
2026-11-07T17:34:01.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 31%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFP%3C/text%3E%3C/svg%3E)
francisco pimentel
0
Reputation points
answered
2026-11-07T17:35:19.7866667+00:00
AI answer
3 answers
outlook junk email invitations blocking my iphone, calendar/photos, immediately upon logging into my email account.
I have laptop with an outlook/hotmail email address, I also access this account via the iphone. A random Invite is being sent via hotmail, it does not go into the inbox. The next time I access the hotmail account either via laptop or iphone, immediately…
Outlook | Web | Outlook.com | Calendar
Outlook | Web | Outlook.com | Calendar
Scheduling and managing events using Outlook.com calendar
2,905 questions
asked
2026-11-04T00:26:03.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 69%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Victoria V
0
Reputation points
commented
2026-11-07T17:34:33.57+00:00
Francisco Montilla
31,825
Reputation points
Independent Advisor
4 answers
Windows 11 Pro Insider Eval Copy Expiring and wont update
I have the message on my screens for awhile now that my Windows 11 Pro Insider Preview Evaluations Copy, Build 26300.8935 has expired and needs updated. I have now ran windows update 15 times in the last month or so and it always fails and restores back…
Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked
2026-11-04T05:23:07.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 72%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
TROY SMITH
0
Reputation points
edited a comment
2026-11-07T17:32:25.9466667+00:00
Johnny55
5,240
Reputation points
Volunteer Moderator
1 answer
Microsoft 365 Global Administrator locked out – Error 399287
Hello, I am the only Global Administrator of my Microsoft 365 Business tenant. I am completely locked out of my administrator account because Microsoft blocks my SMS verification. I receive error code 399287 (BadReputation) before an SMS is even…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,824 questions
asked
2026-11-07T16:32:05.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 5%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Π. Ε. ΚΕΣΙΣΤΟΡΝΟΥ ΟΕ
0
Reputation points
answered
2026-11-07T17:32:11.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ryan-N
16,940
Reputation points Microsoft External Staff
Moderator
2 answers
Excel file is not opening, is shows
My excel file is not opening. it only shows 'starting microsoft excel...'. I am not able to open microsoft excel.
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
58,097 questions
asked
2026-06-08T09:50:24.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 83%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Hemanta Bashyal
0
Reputation points
edited a comment
2026-11-07T17:31:28.5833333+00:00
CV
490
Reputation points
2 answers
Microsoft/Xbox account hacked, hacker put authenticator on account.
My Microsoft/Xbox account got hacked, and the hacker deleted the recovery phone number and email addresses. The hacker has also put an authenticator on the account that I have no access to, nor is the "recovery email" the hacker replaced mine…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,619 questions
asked
2026-11-06T01:07:30.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
gensou ichida
0
Reputation points
answered
2026-11-07T17:30:39.56+00:00
Hornblower409
18,720
Reputation points
1 answer
Unable to delete a stale/duplicate device record from Microsoft Intune – Old record returns 404 Not Found
Environment: Microsoft Intune Microsoft We recently enrolled a Windows laptop into Microsoft Intune using the Windows Out-of-Box Experience (OOBE) with a Microsoft 365 Business Premium licensed user account. During the initial setup, the user signed…
Microsoft Security | Intune | Enrollment
Microsoft Security | Intune | Enrollment
Registering devices with Intune for management and policy enforcement
1,639 questions
asked
2026-11-07T17:28:55.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 99%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
cyber punk
40
Reputation points
answered
2026-11-07T17:29:59.5233333+00:00
AI answer
1 answer
Retail Windows 10 Pro digital license won't move to new PC: "I changed hardware" troubleshooter doesn't list the old device (0xC004F213)
I moved from an old PC (MSI Z270, Intel) to a new one (Gigabyte B850, Ryzen 9 9950X) and cannot activate Windows 11 Pro there. The old PC runs Windows 10 Pro, RETAIL channel, permanently activated. Its Activation page says "activated with a…
Windows for home | Windows 11 | Licensing and activation
5,518 questions
asked
2026-11-07T16:48:21.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 60%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Алексей Федотов
0
Reputation points
answered
2026-11-07T17:27:49.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Igor Leyko
112.6K
Reputation points
Independent Advisor
1 answer
Webcam not working after KB5127936 update
After KB5127936 update my eMeet C980 Pro HD webcam appears to be working, but the image consists of a series of flashing colored lines.
Windows for home | Other | Windows update
1,593 questions
asked
2026-11-07T17:27:16.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 71%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Marco Cosco Mazzuca
0
Reputation points
answered
2026-11-07T17:27:32.9466667+00:00
AI answer
2 answers
Missing Copilot Chat History After Upgrade
After upgrading to the new Copilot experience, most of my chat history disappeared. Previously, I had multiple conversations saved, but they are no longer visible in either the Copilot app or the web version. I have already signed out and back in,…
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
372 questions
asked
2026-11-07T17:19:44.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 41%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Mateusz Wojn
0
Reputation points
answered
2026-11-07T17:25:00.7933333+00:00
Mateusz Wojn
0
Reputation points
3 answers
how do I get rid of the screen about setting up microsoft services
Frequently when I boot my laptop, I get a screen saying "Your're almost done setting up your..." which talks about Microsoft services like "Backing up your files...", "Browse confidently...", "Collaborate in real…
Windows for home | Windows 11 | Settings
10,226 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 57.00000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
9 answers
OneDrive for Mac: new-file uploads loop forever after a quiet period; editing any existing synced file clears it
Environment: OneDrive for Mac (App Store version), macOS 26.6.2, Apple Silicon MacBook Pro, personal account. Symptom: After OneDrive has had no edits to existing files for a while (observed at about 14 and 21 minutes), the next new file added to…
Microsoft 365 and Office | OneDrive | For home | MacOS
Microsoft 365 and Office | OneDrive | For home | MacOS
A Microsoft file hosting and synchronization service.
1,247 questions
asked
2026-09-11T02:21:04.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 0%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUY%3C/text%3E%3C/svg%3E)
Ulvi Yurtsever
15
Reputation points
commented
2026-11-07T17:21:19.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 96%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Juan Mayoral
0
Reputation points
1 answer
Unable to Deploy Claude Opus 5.5 in Microsoft Foundry – "This Purchase Cannot Be Completed" Error
Hi Microsoft Community, I'm experiencing an issue when attempting to deploy Claude Opus 5.5 through Microsoft Foundry. Whenever I attempt to deploy the model, the deployment fails and I receive the following error message: Error message: "This…
Microsoft Foundry
Microsoft Foundry
A unified Azure platform for creating and managing AI models, agents, and applications with built‑in enterprise security, monitoring, and governance
196 questions
asked
2026-11-07T06:00:49.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 94%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mike Cheng
0
Reputation points
edited an answer
2026-11-07T17:19:18.47+00:00
Sedat SALMAN
14,535
Reputation points MVP
2 answers
KB5002665 says it's installed, but won't uninstall
After wrestling with the KB5002914 copy/paste issues in Excel, it took a few hours, but I was able to uninstall it and tell Windows Update to ignore it. Today I installed a new round of updates, apparently including KB5002665, the pseudo-fix for…
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
21,104 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 73%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
Communication Services: Unable to Acquire Phone Number — Tenant Eligibility or Configuration Issue
Problem description I am trying to acquire a phone number for my Azure Communication Services (ACS) resource, but the Azure portal shows the message: "Phone Numbers are not available to your Azure tenant." I want to understand why this…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,840 questions
asked
2026-11-06T12:48:01.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 93%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Balasubramani K
0
Reputation points
edited an answer
2026-11-07T17:17:57.6766667+00:00
Sedat SALMAN
14,535
Reputation points MVP
1 answer
Why didn't I get a free account?
Why didn't I get a free account? My billing address and residential address are the same, and this is my first time using the service. It shows I'm not eligible. What should I do?
Azure AI Anomaly Detector
Azure AI Anomaly Detector
An Azure service that identifies anomalies and defects early with time-series detection.
19 questions
asked
2026-11-07T17:16:08.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 35%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Calloway Larry
0
Reputation points
answered
2026-11-07T17:16:23.7133333+00:00
AI answer