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Suspended for advertiser identity, appeal upheld, Support says final. How do I get a policy re-review?

My Microsoft Advertising manager account (K12****PMH, sub G12****CQ) was suspended on 2026-08-10 for misrepresentation of advertiser identity, with no specific URL given. The appeal was upheld on 2026-08-18. On 2026-11-04, live chat Support told me the…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-11-05T13:08:57.76+00:00
korey paar 0 Reputation points
answered 2026-11-05T13:10:31.3066667+00:00

AI answer

1 answer

CampaignPerformanceReport returns doubled metrics for specific campaigns, even without FinalUrlSuffix and CustomParameters

We are investigating an account/campaign-specific discrepancy in Microsoft Advertising Reporting API v13. Could the API support team help determine whether this is a report-generation issue and advise on a workaround? Observed behavior For 14 campaigns…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

542 questions
asked 2026-11-05T01:40:56.66+00:00
Nobuyoshi Shimmen 0 Reputation points
answered 2026-11-05T01:55:16.62+00:00
MS Advertising - Marvin 250 Reputation points Microsoft External Staff Moderator
2 answers

Search Certification completed in Learning Lab, Credly badge never issued

Hello, I passed the Microsoft Advertising Search Certification exam in Learning Lab. The certification page shows 100% progress and Completed status, with a completion date of October 28, 2026. The Badges section on that page displays the Search badge,…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

451 questions
asked 2026-11-03T21:03:10.16+00:00
Igor Nezhdanov 0 Reputation points
edited the question 2026-11-03T22:44:08.5766667+00:00
MS Advertising - Marvin 250 Reputation points Microsoft External Staff Moderator
1 answer

Advertising Microsoft Store app on Microsoft Advertising not showing up

I'm trying to advertise my Microsoft Store app on the Microsoft Store, but I can't find the option to advertise on the store within Microsoft Advertising. I have publisher account added to the Microsoft Store Ads and it properly has my app's name but…

Microsoft Advertising | Manage ads | Manage campaigns
asked 2026-10-31T00:10:29.7833333+00:00
Ryan Luu 20 Reputation points
commented 2026-11-03T17:53:44.0266667+00:00
MS Advertising - Marvin 250 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Need to exclude certain final URLs from being used as Pmax landing pages

Hello, Looking at the landing page report in my Pmax campaign and there are certain URLs on our website I'd rather not have traffic sent to. I'd also like to keep final URL expansion enabled. How can I stop the Pmax campaign from routing traffic to…

Microsoft Advertising | Manage ads | Manage campaigns
asked 2026-10-30T21:39:47.45+00:00
Chris Dowling 25 Reputation points
commented 2026-11-02T17:17:41.2733333+00:00
MS Advertising - Marvin 250 Reputation points Microsoft External Staff Moderator
1 answer

$1,600 on Microsoft Advertising, 4,205 clicks, one sale. Even our “Search” campaign spent 77% on display traffic.

We’re a small insurance agency. We tested Microsoft Advertising starting in mid-August, with a promotional credit and a Performance Max campaign built mostly through Microsoft’s automated setup. We’re posting this so other advertisers know what to look…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

451 questions
asked 2026-10-30T03:23:39.2133333+00:00
Phil P 0 Reputation points
commented 2026-10-30T19:01:26.8366667+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Cannot verify my business

Hi, I have received the postcard with the login details and PIN. When I go to the Bing website to verify my business and click the “Verify Now” button, I am taken to a page titled “Verify your business listing.” However, the only option available is: How…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-03-10T03:11:37.6933333+00:00
Moorabbin Veterinary Hospital 5 Reputation points
commented 2026-10-30T11:00:15.82+00:00
Amy 0 Reputation points
1 answer

Microsoft Ads charged us for 150 clicks, only 4 reached our website

We recently decided to give Microsoft Ads another try after avoiding the platform for quite some time. We’ve had previous experiences where things didn’t feel particularly well controlled, but we wanted to give it a fair chance. Unfortunately, this…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

451 questions
asked 2026-08-05T01:00:36.5733333+00:00
SteveSan 5 Reputation points
commented 2026-10-30T03:26:37.5866667+00:00
Phil P 0 Reputation points
1 answer

Re-appeal link redirects to Login/Blocked: requesting manual review of a new Shopify home goods store's closed account

Our new Microsoft Advertising account was closed for "suspicious activity." The re-appeal link Microsoft emailed us worked last week, but now it only opens ads.microsoft.com/Login/Blocked with no appeal form, so we can't use the appeal…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-29T15:20:40.2266667+00:00
Dalton b 0 Reputation points
commented 2026-10-29T19:03:37.07+00:00
Dalton b 0 Reputation points
1 answer

Is using a registered DBA okay to pass the advertiser identity verification

Hi, I am new and trying to setup my microsoft bing ads account. Im in real estate and signed up the account with the name, The Frano Group. I have an LLC registered with the state of florida that is called, Peter Frano Real Estate LLC and I would be…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-10-28T01:40:24.36+00:00
peter frano 0 Reputation points
edited an answer 2026-10-29T00:50:59.8833333+00:00
MS Advertising - Marvin 250 Reputation points Microsoft External Staff Moderator
2 answers

¿Cómo registro mi sitio web para monetizar con Microsoft?

Hola a todos, Tengo un sitio web y quiero registrarlo dentro del ecosistema publicitario de Microsoft para comenzar a colocar anuncios y monetizar mi tráfico. Actualmente ya cuento con una cuenta de Microsoft (MSA) configurada y verificada con mi correo…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

451 questions
asked 2026-10-28T15:42:35.5766667+00:00
Daniel Ramos 0 Reputation points
edited the question 2026-10-28T16:50:15.68+00:00
MS Advertising - Marvin 250 Reputation points Microsoft External Staff Moderator
1 answer

Unable to Select South Korea and Korean Language in Microsoft Advertising

Hello Microsoft Advertising Support Team, We are a China-based B2B manufacturer of high-performance PEEK engineering plastics. We are planning to run search advertising campaigns targeting potential customers in South Korea. However, in our current…

Microsoft Advertising | Manage ads | Get started
asked 2026-10-28T06:55:39.36+00:00
龙 徐 20 Reputation points
answered 2026-10-28T06:57:16.7566667+00:00

AI answer

3 answers

Microsoft Advertising Sandbox API – Error 105 (InvalidCredentials) with Microsoft OAuth

Hello Microsoft Advertising API Support, We're experiencing a persistent 105 InvalidCredentials error when calling the Microsoft Advertising Sandbox API using Microsoft OAuth 2.0, despite successful authentication and a valid access token. Environment: …

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

542 questions
asked 2026-10-15T02:00:10.48+00:00
Kamal Behboudi 0 Reputation points
edited an answer 2026-10-27T06:13:55.51+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

Invitation code request for MSN Partner Hub

Hello MSN Partner team, I am Paolo Blago, editor of [irrelevant content removed by Moderator]. I would like to request an invitation code to join MSN Partner Hub as a publisher. About [removed by Moderator]: • Online since 2019, 850 articles published,…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

451 questions
asked 2026-10-24T12:53:24.26+00:00
Paolo Blago 0 Reputation points
answered 2026-10-26T13:41:30.42+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Long-standing account suspended after importing Google Ads campaigns – business name on account doesn't match my ID

My Microsoft Advertising account F120AH4E (manager G120004FSP) has been active for a long time with spend history. It was suspended today, right after I imported two search campaigns from Google Ads for my web app (payments processed by Paddle). To…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-24T01:15:16.13+00:00
Daniel Gonzalez 0 Reputation points
answered 2026-10-24T01:16:12.8533333+00:00

AI answer

0 answers

Microsoft Advertising re-appeal link redirects to Login/Blocked; need moderator assistance

I operate Lagniappe Flavors, an online retailer and curator, and need a Microsoft Advertising moderator's help accessing the appeal process for free product listings. On October 20, 2026, I received an “Account suspension upheld” email that explicitly…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-23T03:58:21.3066667+00:00
Tony Rodrigue 0 Reputation points
edited the question 2026-10-23T04:04:38.6433333+00:00
JuliaMarvin 23,875 Reputation points Volunteer Moderator
1 answer

CallRateExceeded - numeric limits and more

Hello everyone! We are implementing an internal rate-limiting mechanism to prevent the 117 - CallRateExceeded error in Microsoft Advertising API v13. We would like to know the maximum number of API calls allowed and how rate limits are applied to the…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

542 questions
asked 2026-10-20T21:18:55.0466667+00:00
Sofia Duarte (Omnicom) 0 Reputation points
commented 2026-10-23T00:28:36.41+00:00
MS Advertising - Marvin 250 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Advertising Account Suspension Upheld (Ref: 7110507099)

Hi Community Team and Moderators, I am writing this out of sheer frustration as I have exhausted all standard appeal channels. My Microsoft Advertising account has been suspended, and despite multiple appeals, the specialized team has upheld the decision…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-21T15:08:19.5666667+00:00
Syed Wasif Uddin 0 Reputation points
answered 2026-10-21T15:09:13.9366667+00:00

AI answer

2 answers

How to change user standard login from Google account to Microsoft account?

In the company, we use Microsoft Advertising. To improve our security, we require all users to login via their Microsoft accounts. There is a user who needs to be changed from "login via Google" to "login via Microsoft" I have…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-10-20T11:34:48.7166667+00:00
Mike Cesnak 0 Reputation points
edited an answer 2026-10-21T14:39:04.1533333+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

AddClientLinks (Type=AccountLink) returns ApiFault with empty OperationErrors for every request since ~15 Oct 2026 — worked until 6 Oct

Since about 15 October 2026 every AddClientLinks call with Type=AccountLink from our agency customer fails with HTTP 400 and an ApiFault whose OperationErrors list is empty, so no error code or message. REST and SOAP give the same answer…

Microsoft Advertising | Accounts, profiles, and login | Agency account management
asked 2026-10-19T07:36:34.24+00:00
Olle Rönnbäck 0 Reputation points
answered 2026-10-19T20:32:28.54+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator