Suspended for advertiser identity, appeal upheld, Support says final. How do I get a policy re-review?

There is no documented second appeal after an Advertiser Identity Verification appeal is upheld; the remaining supported route is to ask Microsoft Advertising Support whether the case can be reopened specifically to correct the legal-entity mismatch and submit evidence through a secure channel.

Request a case reopening—not another generic appeal

Contact Microsoft Advertising Support by phone or chat and reference the existing case rather than creating a new appeal. Microsoft lists chat as available 24/7 and provides phone support by location.^1^

Ask for these specific actions:

1. Review the account as a legal-entity correction
   • Explain that the account identifies the earlier entity, while the operating advertiser is now Fast Filing Group LLC.
   • Treat this as a possible mismatch requiring investigation, not as the confirmed suspension cause; Microsoft did not provide a specific URL or detailed finding.
2. Confirm whether the existing case can be reopened or escalated to the Advertiser Identity Verification team
   • Provide the suspension date, appeal decision date, and prior support case number.
   • State that new documentary evidence is available and ask whether the “final” status prevents submission of materially different evidence.
3. Request a secure upload method
   • Offer the articles of organization, EIN confirmation letter, and documentation connecting the earlier entity to the current entity.
   • Ensure the legal name, address, website/domain, and account details are consistent across the submitted evidence.
   • Do not send EIN documents through a public Q&A post or ordinary forum reply.

A concise request would be:

Please review whether my upheld suspension case can be reopened as an advertiser identity legal-entity correction. The account was created under our earlier entity, while the current advertiser is Fast Filing Group LLC. I have official formation and IRS documentation, plus records explaining the relationship between the entities. Please provide a secure upload channel and escalate the case to the Advertiser Identity Verification team if reopening is permitted.

Microsoft’s AIV appeal process is filed under Account verifications, and required evidence varies by the failure type and location.^2^ Microsoft also states that successful AIV is the first step before an advertiser with an unverified, policy-suspended account can appeal the suspension.^3^

About a private moderator message

Do not publish the full manager/subaccount IDs, EIN letter, or other business records here. A Microsoft Advertising Support Specialist has privately contacted a Q&A user in a closely comparable case where account data did not match verification documents and suspension prevented account edits.^4^ That precedent shows private follow-up can occur, but it does not establish a guaranteed moderator escalation or override after a final appeal.

If a verified Microsoft Advertising Support representative sends a private-message request, share only the requested identifiers there and use the secure document-upload mechanism they provide.

If Support confirms that reopening is unavailable

If both the AIV appeal and an account-level policy appeal have been finally denied, the available public documentation does not identify another policy re-review tier. In that situation:

• Keep the existing account closed and do not create a replacement account to bypass the suspension.
• Retain the support case number and written final determination.
• Ask Support to confirm in writing whether the restriction applies only to the identified account or also to the legal business/entity.
• Do not repeatedly resubmit the same appeal unless Support enables a new submission or requests additional documents.

References

1. Microsoft Advertising Support
2. Advertiser identity verification appeals - help.ads.microsoft.com
3. Updates to Advertiser Identity Verification
4. Advertising Verification - Addresses Don't Match - Microsoft Q&A