1,167 questions with Microsoft 365 and Office | OneDrive | For home | Android tags

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2 answers

How do I talk to a person regarding my onedrive

I upgraded my Microsoft 365 personal on the 9th of Sept but I can't access my Onedrive, it is frozen and ALL your Q&As are NOT solving my problem

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-19T04:22:36+00:00
stella caponi 0 Reputation points
answered 2026-09-19T04:56:25.27+00:00
SD - IA 179.4K Reputation points Independent Advisor
1 answer

samsung camera onedrive location

THere are serveral support articles explaining how to turn on the Onedrive camera backup for Samsung phones. These articles DO NOT explain what the Onedrive folder location is, whether it will make a second copy of all the photos I have on my phone, and…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-17T18:05:30.35+00:00
Brian V 0 Reputation points
commented 2026-09-19T01:29:15.0633333+00:00
Brian V 0 Reputation points
1 answer

Photo deleted

I am not looking for a setting or feature inside the OneDrive mobile app. I am contacting support to request a server-side investigation and potential data recovery from Microsoft's back-end backups. Here is the situation: Issue: A large set of photos…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-17T12:12:26.9+00:00
Narges Rahmati 0 Reputation points
answered 2026-09-17T21:33:23.5933333+00:00
Haytham-C 5,540 Reputation points Microsoft External Staff Moderator
2 answers

sync with onedrive ending soon but no camera upload available

Hi, In my settings i do not have camera back up ability. Every page tells me to go to me icon and settings and then turn the camera upload on. I do not have this feature. please advise, thank you. THIS IS TIME SENSITIVE AS THE SYNCING ENDS 30 SEPT.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-16T21:09:46.4066667+00:00
Susan Hobbit 0 Reputation points
answered 2026-09-17T07:56:31.46+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor
1 answer

Samsung Gallery Sync changed to OneDrive Back-up issues

Hello, I just updated my Samsung S20+ to back-up to OneDrive in preparation for the ending of Samsung syncing to OneDrive on Sept. 30th. I have a few issues: After synching, the dates created and dates modified changed to today (the day I set up the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-09T22:06:14.2533333+00:00
Carolyn Peters 0 Reputation points
commented 2026-09-16T17:05:36.6033333+00:00
Carolyn Peters 0 Reputation points
2 answers

Upgraded onedrive weeks ago and still myaccount is frozen.

my account is still frozen, despite upgrading my one drive weeks ago. Why? And what should i do? Should i refund my payment? I haven't used a single mb of my upgraded one drive. I need answers asap. Thank you. Or can i talk to an agent?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-14T10:14:43.2733333+00:00
Sayeeh Dianne Molbog 0 Reputation points
commented 2026-09-16T00:52:16.93+00:00
Miron Chumash 0 Reputation points
3 answers

Bought new Onedrive storage, but my files are still getting deleted

I got my card renewed, so all my subscriptions on my phone got cancelled. Ive re-bought the 100gb onedrive storage, but it wont show up, and it's been weeks now. I keep getting emails about my files getting deleted soon, actually in just 10 days. But I…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-12T07:39:41.5666667+00:00
Jenny Ey 0 Reputation points
answered 2026-09-13T14:22:23.52+00:00
SD - IA 179.4K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

I accidentally synced an old device with Onedrive and restored a bunch of deleted photos. How can I undo this?

I don't want to be dramatic, but I'm feeling very devastated right now. I decided that the only way to get my photos organized (which are all backed up in OneDrive) was to get systematic about. 10 years of photos, if I commit to one month/day of going…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-09T15:39:15.5333333+00:00
Drini 20 Reputation points
commented 2026-09-11T23:16:40.1033333+00:00
Hendrix-V 19,035 Reputation points Microsoft External Staff Moderator
3 answers

Cannot set up Onedrive Personal Vault

I just signed up for 365 and am trying to set up the Personal Vault. I verify the number and it asks to set up a PIN, I do and it starts all over as if I had done nothing. I have uninstalled the updates and reinstalled. I have restarted my phone. I have…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-08-17T23:31:41.9266667+00:00
Dan Cea 5 Reputation points
answered 2026-09-04T11:44:30.66+00:00
Timothy Maher 0 Reputation points
2 answers

Unable to access OneDrive Personal Vault on Android

Recently I am unable to access files on OneDrive Personal Vault using my Samsung S25. I can access my files via my laptop though.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-03T05:25:27.67+00:00
Jose Palomo 0 Reputation points
answered 2026-09-03T06:18:14.9766667+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor
2 answers

downloading photos on Family 365 from a second account

We have Family 365. One of us can access photos. How does the other person that is in Family 365 download photos? thank you

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-02T22:24:32.08+00:00
Robert Flohrs 0 Reputation points
answered 2026-09-02T23:46:18.99+00:00
paulr0511 48,545 Reputation points Independent Advisor
2 answers

OneDrive photos

I am having trouble getting my photos from my android phone to my PC in OneDrive. How do I do it?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-23T17:40:33.8966667+00:00
Angie 0 Reputation points
answered 2026-08-23T18:25:46.54+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor
1 answer

Not able to load any of my comic files on my Kindle Fire HD 8

Hello fellow Microsoftnians/Amazon Kindlers, I have a Kindle Fire HD 8 and a 1TB SanDisk MicroSD card with at least 300GB of comic files (.cbz, .cbr mostly). No matter how I try, I am just unable to: Dedicate 1TB MicroSD card as my internal storage,…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-23T06:20:04.3966667+00:00
Ryan Sim 0 Reputation points
answered 2026-08-23T16:59:43.3166667+00:00
Lucus-V 13,115 Reputation points Microsoft External Staff Moderator
1 answer

Upgrade required, yet I already have it, and paying for it

Im trying to add photos, but keep getting an message that says "you're over your storage limit". But I go on to website and it shows I only have 40GB used out of 100GB available. Im paying for the extra storage, but somehow its not letting me…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-21T17:55:37.99+00:00
Mary Hall 0 Reputation points
answered 2026-08-21T18:38:55.6+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor
2 answers

One Drive app on my Galaxy A14 keeps adding random photos to my gallery

The One Drive app on my Galaxy A14 keeps adding random photos to my Gallery! How do I stop this? I only want the photos I actually take to in my Gallery!

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-15T22:52:55.97+00:00
Peggy Martinson 0 Reputation points
commented 2026-08-19T01:25:30.7366667+00:00
Hendrix-V 19,035 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

MS Office 365 not launching on my 3 devices (1 year old Windows 11 laptop, Samsung tablet and Samsung 23 smartphone).

MS 365 copilot is not working for me... i try to open a word or excel document and I get the message "uploading from device and will send a copy to OneDrive for Consumer"... i cannot find the document to open... its very confusing... so i try…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-16T18:47:41.11+00:00
glen teske 20 Reputation points
commented 2026-08-18T06:35:12.9433333+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

Folders not syncing on Samsung S23

I'm trying to upload photos to Onedrive folders so they can be viewed on my surface pro. I can't see all the folders I've created in Onedrive via my surface pro on the Onedrive app on my phone. The folders on my surface pro are showing as syncing to the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-16T20:32:05.63+00:00
Maven SAFS 0 Reputation points
answered 2026-08-17T03:57:57.53+00:00
Ben4724 4,480 Reputation points Independent Advisor
1 answer

Urgent: I tried to clear space on my phone uploaded them to onedrive over 100 photos. The phone synced it deleted photos from the cloud

I needed to free space on my phone. Thinking this was a safe way to preserve my photos and videos, I uploaded them to the cloud. I guess since the photos and videos are no longer on my phone, they were deleted from the cloud. They are not in the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-07T21:09:41.0266667+00:00
A E Johnson 0 Reputation points
commented 2026-08-15T00:23:44.59+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
2 answers

Gallery Albums?

I have set up my Samsung Galaxy S25+ to sync my photos and gallery with one drive. From what I can tell all my photos are there (yay). However, when I tap on albums, there is nothing there, as shown How do I get one drive to sort my photos into the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-07-22T15:25:52.53+00:00
Jessi O 0 Reputation points
commented 2026-08-13T03:00:40.45+00:00
Andreap 0 Reputation points
2 answers

how to find pictures backed up by onedrive

Hi. I just allowed onedrive to sync the camera roll on my phone. Onedrive then offered to delete the pictures from my phone, which I allowed. After that I can not find the pictures on my phone. Not in the onedrive app, not in the camera roll, not in…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-08-11T09:26:49.0133333+00:00
Ágúst Bergur Kárason 0 Reputation points
answered 2026-08-11T10:23:36.24+00:00
GsN5034 - IA 77,085 Reputation points Independent Advisor