sync with onedrive ending soon but no camera upload available

Susan Hobbit 0 Reputation points
2026-09-16T21:09:46.4066667+00:00

Hi,

In my settings i do not have camera back up ability. Every page tells me to go to me icon and settings and then turn the camera upload on. I do not have this feature. please advise, thank you. THIS IS TIME SENSITIVE AS THE SYNCING ENDS 30 SEPT.

Microsoft 365 and Office | OneDrive | For home | Android
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  1. GsN5034 - IA 77,000 Reputation points Independent Advisor
    2026-09-17T07:56:31.46+00:00

    Hello,

    Starting September 30, 2026, Samsung Gallery will no longer sync directly with OneDrive.

    So, if you have a Samsung device and you do not see the Camera Upload option in OneDrive, it means that your Samsung and OneDrive accounts are synced. You will need to unlink your Samsung account from your Microsoft account to restore the Camera Upload option.

    To do that,

    1. Open Settings on your Samsung device and go to Accounts and backup > Accounts.
    2. Select Samsung account.
    3. Under Samsung account, tap My profile > Linked accounts.
    4. Next to Microsoft, tap the three dot menu and select Unlink.
    5. Then go to Settings > Apps > OneDrive > Storage.
    6. Tap Clear cache and Clear data.
    7. Reopen the OneDrive app. You should then be prompted to enable the 'Camera Upload' option. Enable the permissions to sync your gallery to the OneDrive cloud.

    Let me know if you still need more help.

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  2. AI answer

    2026-09-16T21:10:04.3166667+00:00

    For Android, the camera backup option should be in the OneDrive app under profile picture/account image > Settings > Camera upload or Camera backup.

    Since that option is missing, use these checks:

    1. Open the OneDrive app and make sure the app is running normally. Camera backups only happen when the app is running.
    2. Tap the profile picture or account image.
    3. Go to Settings and look for Camera upload or Camera backup.
    4. Verify the signed-in account is the account intended for backup.
    5. If the option appears, turn it on and confirm:
      • Camera backup account is correct
      • Upload using includes mobile network if Wi‑Fi is not always available
      • Upload only when charging is not selected if immediate backup is needed
      • Include videos is on if videos also need backup
    6. If camera upload shows as paused, on Android go to Settings > Permission Manager > Files and Media > OneDrive, set it to Deny, then return to OneDrive > Me > Settings > Camera upload and enable it again.
    7. If automatic upload still is not working, turn off camera upload in OneDrive, rename the Camera Roll folder on the OneDrive website, then turn camera upload back on.
    8. Check available Microsoft storage. If storage is full, OneDrive cannot upload new files, including Camera Roll.

    For Samsung devices, Microsoft states that starting September 30, 2026, Samsung Gallery will no longer sync directly with Microsoft OneDrive. Existing linked users should use OneDrive camera roll backup instead.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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