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2 answers

365 Basic and 365 Personal

I have had 365 Basic for quite a while. I recently got a new computer and unknowingly signed up for 365 Personal. 365 Basic keeps warning me that my storage has expired and all the bad things that are going to happen, but I paid a year subscription for…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-11T07:08:27.53+00:00
Wendy Kyles 0 Reputation points
answered 2026-11-11T07:46:04.1433333+00:00
DaveM121 947.9K Reputation points Independent Advisor
2 answers

Unable to connect to Eduroam network

I was previously connected to the eduroam network however i am now unable to connect or cant connect to the network despite all the basic troubleshooting. I have forgotten network, reset computer and done many basic troubleshooting and i have reached the…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-11-09T02:23:33.6233333+00:00
Tom 0 Reputation points
commented 2026-11-11T07:45:28.4566667+00:00
Norah-L 13,605 Reputation points Microsoft External Staff Moderator
0 answers

Personal Microsoft account associated with old Entra tenant — cannot access organization settings or leave

My personal Microsoft account works, including its current Microsoft Authenticator verification. However, it remains associated with an old organization, iiivvicom.onmicrosoft.com. Accessing that tenant prompts for an Authenticator registration I no…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-11T07:45:22.89+00:00
Jared Schraub 0 Reputation points
1 answer

how to cancel azure account- Billing number - G198105406

I am being billed for azure every month and I have no way to cancel this I am DESPERATE to find out how to do this - it has been going on for Months and I have no idea how to stop the billing I receive an email EVERY MONTH for this bill - for a service I…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,175 questions
asked 2026-11-11T00:52:48.33+00:00
Mark Reed 0 Reputation points
answered 2026-11-11T07:40:11.1933333+00:00
Vasileios Dionysopoulos 821 Reputation points
3 answers

camera error not working

camera error not working

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-11T06:49:58.8366667+00:00
Nilesh Netke 0 Reputation points
answered 2026-11-11T07:38:11.67+00:00
Kapil Arya 38,721 Reputation points Volunteer Moderator
1 answer

no me deja abrir ninguna aplicacion de microsfot

no me deja abrir ninguna aplicaion de wors pawer poit ni excel

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-09T13:36:45.9833333+00:00
Jacky Rmz 0 Reputation points
commented 2026-11-11T07:37:58.4+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

File transfer of files from new outlook to classic outlook

Hi I have now reverted back to classic outlook from new outlook. How can i recover my new outlook stored files into classic. I've tried import/export file in classic but wont let me transfer.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-09T14:00:37.2333333+00:00
Frank Wilson 0 Reputation points
commented 2026-11-11T07:37:26.46+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

Order failed, "Miscellaneous Credit" -€30.00 shown as refunded, but balance is 0 and no Rewards points returned

Hello, On November 11, 2026, I tried to buy a game on my Xbox Series console. I paid €30 with my Microsoft account credit (which came from Microsoft Rewards points) and the rest with another payment method. The order did not go through: I don't have the…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,705 questions
asked 2026-11-11T00:11:01.75+00:00
ilias hh 0 Reputation points
answered 2026-11-11T07:37:20.91+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

8 digit code and not a 6 digit code

I need a 6 digit code to log into my college account and the authentication app is only giving me a 8 digit code. why can it not give a 6 digit code

Microsoft Security | Microsoft Authenticator
asked 2026-11-10T21:38:30.41+00:00
isabelle payne 0 Reputation points
edited an answer 2026-11-11T07:36:08.3333333+00:00
Helen Luu 3,655 Reputation points Independent Advisor
2 answers

how do i add an email account to my outlook

hoe do i add an email account to my outlook account in office 21

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-09T14:14:01.6233333+00:00
Roman Kuszczak 0 Reputation points
commented 2026-11-11T07:35:58.1433333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
3 answers

How to restore administrator rights to my account.

I would like to know if it’s possible to restore administrator rights to my user or possibly create a new administrator user? I have tried the accounts settings and the user accounts program so I believe I am fully locked out. I do have another…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-11T05:10:51.5833333+00:00
Yang, Gabe 0 Reputation points
answered 2026-11-11T07:33:17.2633333+00:00
Kapil Arya 38,721 Reputation points Volunteer Moderator
2 answers

Cancel MS365 Subscription for Deceased Parent without Access to his Account

My father is still being billed $9.95 per month for an MS365 subscription. He died in June 2024. We do not have the ability to access his MS365 account or his email (which has been cancelled). How can I get this accomplished?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-10T22:44:27.9933333+00:00
Robert Hickman 0 Reputation points
answered 2026-11-11T07:32:03.9466667+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
1 answer

Cannot create Microsoft account for my child

I'm trying to create and add a new Child Microsoft Account to my own parent account. I have done this before with my oldest kid. But I'm having issues this time. I have tried to open the family portal, and then clicking "Add family member".…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

338 questions
asked 2026-11-09T16:15:00.7333333+00:00
Anders Matthiassen 0 Reputation points
commented 2026-11-11T07:30:39.3833333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
3 answers

create a Microsoft account for my child using his existing iCloud email

I’m trying to create a Microsoft account for my child using his existing iCloud email. Email verification succeeds, but account creation is then blocked with a message saying unusual activity was detected. Please help us resolve the signup block. [Tag…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

338 questions
asked 2026-11-08T15:01:52.2933333+00:00
Ted Hessing 0 Reputation points
edited the question 2026-11-11T07:30:35.95+00:00
Norah-L 13,605 Reputation points Microsoft External Staff Moderator
2 answers

Azure AIK enrollment returns HTTP 404 "authority does not exist" for Intel PTT CA "ODCA 2 CSME E_ADL 00002984 Issuing CA" – blocks Call of Duty attestation

System: HP ENVY Desktop TE02-1000i (board 8A9B), Intel i9-13900K, BIOS F.26 (latest), Windows 11 Pro build 26300, fully updated. Event 1041: HealthStatus = Attestable, PcrsMatchTcgLog = true, EK certs (RSA2048/ECCP256/ECCP384) available, but…

Windows for home | Windows 11 | Performance and system failures
asked 2026-11-06T07:49:35.93+00:00
Connor Dorais 0 Reputation points
answered 2026-11-11T07:29:42.31+00:00
Carl-L 24,990 Reputation points Microsoft External Staff Moderator
2 answers

Wireless mouse - Microsoft Arc - moves curser and screen bars but click not working - just started

The mouse can be used to move the curser but click not working. Have rebooted, windows update is current, have removed and set up the mouse on Bluetooth a couple of times. Battery power is a 74%. This issue just started

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-09T16:30:35.1633333+00:00
CJKC5 0 Reputation points
commented 2026-11-11T07:28:06.4933333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

Session expired after successfully verification

I have been trying to recover one of my old email address and I have now done it twice and both times after I click on the link to reset the password. It first asked we need to know the email address you are trying to recover for security purposes. Both…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-10T11:16:23.64+00:00
Brandon Gemmell 0 Reputation points
answered 2026-11-11T07:28:04.48+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

Issues with Outlook

In Outlook, created messages are stuck in "Drafts" and will not forward. Also, the tools on the toolbar are "ghosted" and unavailable.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-09T16:35:04.85+00:00
Brad Spurrier 0 Reputation points
commented 2026-11-11T07:27:48.15+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

M365 Copilot Channel does not accept uploaded user files.

Hello! Currently I am configuring an agent in Copilot Studio to ask the user to upload an image however when they do, the Agent instead triggers the Escalate conversation. I asked the user to upload an image via a question node and using the File as the…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-29T04:33:35.03+00:00
Md Harith Md Hairul Radzi 0 Reputation points
edited an answer 2026-11-11T07:27:41.5766667+00:00
Sayali-MSFT 6,501 Reputation points Microsoft External Staff Moderator
1 answer

Entra ID login with Auth0 rejecting domain for a personal account

I've configured an Entra application to use with Auth0 to provide authentication, configured to allow "Any Entra ID Tenant + Personal Microsoft accounts". It works perfectly with the email for a user in the tenant (i.e. the one ending with…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-10T18:33:35.2+00:00
James Cash 0 Reputation points
answered 2026-11-11T07:27:05.1133333+00:00
Paul Thomas 160 Reputation points