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Cannot create Microsoft account for my child

I'm trying to create and add a new Child Microsoft Account to my own parent account. I have done this before with my oldest kid. But I'm having issues this time. I have tried to open the family portal, and then clicking "Add family member".…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

338 questions
asked 2026-11-09T16:15:00.7333333+00:00
Anders Matthiassen 0 Reputation points
commented 2026-11-11T07:30:39.3833333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
3 answers

create a Microsoft account for my child using his existing iCloud email

I’m trying to create a Microsoft account for my child using his existing iCloud email. Email verification succeeds, but account creation is then blocked with a message saying unusual activity was detected. Please help us resolve the signup block. [Tag…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

338 questions
asked 2026-11-08T15:01:52.2933333+00:00
Ted Hessing 0 Reputation points
edited the question 2026-11-11T07:30:35.95+00:00
Norah-L 13,605 Reputation points Microsoft External Staff Moderator
2 answers

Azure AIK enrollment returns HTTP 404 "authority does not exist" for Intel PTT CA "ODCA 2 CSME E_ADL 00002984 Issuing CA" – blocks Call of Duty attestation

System: HP ENVY Desktop TE02-1000i (board 8A9B), Intel i9-13900K, BIOS F.26 (latest), Windows 11 Pro build 26300, fully updated. Event 1041: HealthStatus = Attestable, PcrsMatchTcgLog = true, EK certs (RSA2048/ECCP256/ECCP384) available, but…

Windows for home | Windows 11 | Performance and system failures
asked 2026-11-06T07:49:35.93+00:00
Connor Dorais 0 Reputation points
answered 2026-11-11T07:29:42.31+00:00
Carl-L 24,990 Reputation points Microsoft External Staff Moderator
2 answers

Wireless mouse - Microsoft Arc - moves curser and screen bars but click not working - just started

The mouse can be used to move the curser but click not working. Have rebooted, windows update is current, have removed and set up the mouse on Bluetooth a couple of times. Battery power is a 74%. This issue just started

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-09T16:30:35.1633333+00:00
CJKC5 0 Reputation points
commented 2026-11-11T07:28:06.4933333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

Session expired after successfully verification

I have been trying to recover one of my old email address and I have now done it twice and both times after I click on the link to reset the password. It first asked we need to know the email address you are trying to recover for security purposes. Both…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-10T11:16:23.64+00:00
Brandon Gemmell 0 Reputation points
answered 2026-11-11T07:28:04.48+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

Issues with Outlook

In Outlook, created messages are stuck in "Drafts" and will not forward. Also, the tools on the toolbar are "ghosted" and unavailable.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-09T16:35:04.85+00:00
Brad Spurrier 0 Reputation points
commented 2026-11-11T07:27:48.15+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

M365 Copilot Channel does not accept uploaded user files.

Hello! Currently I am configuring an agent in Copilot Studio to ask the user to upload an image however when they do, the Agent instead triggers the Escalate conversation. I asked the user to upload an image via a question node and using the File as the…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-10-29T04:33:35.03+00:00
Md Harith Md Hairul Radzi 0 Reputation points
edited an answer 2026-11-11T07:27:41.5766667+00:00
Sayali-MSFT 6,501 Reputation points Microsoft External Staff Moderator
1 answer

Entra ID login with Auth0 rejecting domain for a personal account

I've configured an Entra application to use with Auth0 to provide authentication, configured to allow "Any Entra ID Tenant + Personal Microsoft accounts". It works perfectly with the email for a user in the tenant (i.e. the one ending with…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-10T18:33:35.2+00:00
James Cash 0 Reputation points
answered 2026-11-11T07:27:05.1133333+00:00
Paul Thomas 160 Reputation points
2 answers

Why can i not get 500 points for joining?

Why cant i get my 500 points? I have registerd my account

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,705 questions
asked 2026-11-11T05:50:57.2266667+00:00
Heelo Jj 0 Reputation points
answered 2026-11-11T07:26:04.2+00:00
paulr0511 49,755 Reputation points Independent Advisor
2 answers

How to fix KUtools not showing up in NEW outlook but seems ok in OLD Outlook

My objective is to automatically reply to SOME emails in NEW Outlook and to that end I have installed KUTools. It shows up in OLD Outlook and even seems to work but not in NEW Outlook. Can you help?

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-09T16:41:44.13+00:00
Ken Warner 0 Reputation points
commented 2026-11-11T07:25:59.0233333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

Cannot access old Outlook account, old mobile number is also the recovery number, I don't have access to the old number. Forgot password too, done a forgot password form which has said I haven't provided enough information .I need access ASAP. Please help

Cannot access old Outlook account, old mobile number is also the recovery number, I don't have access to the old number. Forgot password too, done a forgot password form which has said I haven't provided enough information .I need access ASAP. Please…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-10T14:19:42.6733333+00:00
Courtney Jones 0 Reputation points
edited an answer 2026-11-11T07:24:31.12+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
3 answers

Subject: URGENT – Sole Global Admin Locked Out of Microsoft 365 – No Access to MFA or Support

I am the sole Global Administrator of our company's Microsoft 365 Business tenant, purchased directly from Microsoft Taiwan. After replacing my iPhone and trading in my old device, I lost access to Microsoft Authenticator. Both available verification…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T02:26:20.1533333+00:00
Nicole KAO 0 Reputation points
edited an answer 2026-11-11T07:21:07.3166667+00:00
Alina Le 5,820 Reputation points Independent Advisor
2 answers

I cannot send emails through Outlook.

I have been sent to Outlook by local internet provider, Hartcom, because I cannot send emails through Outlook. The error message is displayed differently on my home desktop and my phone. The sent messages are going to my Outbox on my phone and the…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-09T17:35:43.25+00:00
Charles White 0 Reputation points
commented 2026-11-11T07:19:10.9933333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

Get E-fapiao

This is my order. I cannot find on the website where to get e-fapiao, though I have requested for one. It did not appear in my mailbox, either. Please send it to me as soon as possible. Thank you!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T06:41:30.28+00:00
Xiaoquan Wang 0 Reputation points
answered 2026-11-11T07:18:03.1+00:00
Xiaoquan Wang 0 Reputation points
2 answers

"groupChat" scope not supported when publishing an Agent to Copilot Studio

When setting the scope in the agents manifest.json to "scopes": [ "personal", "copilot", "groupChat" ] The Agent can be installed to Microsoft Teams and used in groups chat normally. When doing the same…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-11-10T14:50:30.94+00:00
TimKondziella-4728 0 Reputation points
answered 2026-11-11T07:18:01.6666667+00:00
Sayali-MSFT 6,501 Reputation points Microsoft External Staff Moderator
2 answers

Power button only has a Lock option, need restart, etc.

My power button only has the Lock option available. I would like to have the others include restart.

Windows for home | Windows 11 | Desktop, Start, and personalization | Start Menu
asked 2026-11-09T20:27:12.5833333+00:00
herb milich 0 Reputation points
commented 2026-11-11T07:16:21.07+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

How to synchronize Office Professional Outlook 2019 with Outlook phone app

I am unable to synchronize the calendars of my Android phone Outlook app with my Office Professional 2019 desktop Outlook

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-11-09T22:25:00.35+00:00
Stephen Langer 0 Reputation points
commented 2026-11-11T07:15:55.1066667+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
3 answers

Outlook Calendar not showing anything

Outlook Calendar not showing anything like events, meetings and appointments. Please guide me what to do

Outlook | Web | Outlook.com | Calendar
asked 2026-11-10T00:34:51.78+00:00
SUNG PIL MOON 0 Reputation points
commented 2026-11-11T07:15:36.92+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
1 answer

Azure Local 2610: Microsoft.AzureStackHCI networkProfiles reconciliation fails with NoRegisteredProviderFound due to API version mismatch

Hello Microsoft Azure Local Community, I am experiencing repeated failures while the Microsoft.AzureStackHCI Resource Provider attempts to create or update the default network profile for my Azure Local 2610 cluster. The cluster is operational, but Azure…

Azure Local
asked 2026-11-11T07:10:57.4066667+00:00
Gopi Rayachoti 0 Reputation points
answered 2026-11-11T07:12:12.09+00:00

AI answer

2 answers

Problems with Task Manager and Windows Edge and google Chrome among other apps.

I can't get multiple copies of Chrome and Edge to close when I use End Task in Task Manager.

Windows for home | Windows 11 | Settings
asked 2026-11-06T15:40:35.6066667+00:00
Dave Powers 0 Reputation points
commented 2026-11-11T07:11:45.5666667+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator