How to synchronize Office Professional Outlook 2019 with Outlook phone app

Question

How to synchronize Office Professional Outlook 2019 with Outlook phone app

Stephen Langer 0

I am unable to synchronize the calendars of my Android phone Outlook app with my Office Professional 2019 desktop Outlook

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2 answers

Your answer

Answer 1

Welcome Stephen Langer,

Thanks for reaching out to Microsoft Q&A Forum. I understand that calendar events aren't syncing between Outlook for Android on your phone and Outlook 2019 (Office Professional 2019) on your computer.

To help narrow this down, could you please confirm:

What type of email account do you use in Outlook 2019, for example Outlook.com/Hotmail, Gmail, or an account from your internet provider?
Is the problem one-way (only events from the computer are missing on the phone, or only the reverse), and do you see any error message in either app?

Office 2019 has reached end of support (EOS), but you can still try these steps.

Please make sure you already tried the Q&A Assist steps. In addition, please try the following:

1, Install the latest updates for Office 2019.

In Outlook 2019, go to File, select Office Account, then select Update Options and Update Now.
Restart Outlook after the update finishes.
Reference: https://support.microsoft.com/en-us/office/lifecycle/officeinstall/how-to-update-microsoft-365-or-office-for-windows

2, Repair the account in Outlook 2019.

Go to File, select Account Settings, then Account Settings again.
Select your email account, select Repair, and follow the prompts.

3, Create a new Outlook profile on your computer.

Close Outlook, then hold the Shift key while you start Outlook to open the profile picker.
Select Options, then New. Enter a name for the profile and add your email account to it.
Open Outlook with the new profile and check whether your calendar now syncs.
Reference: https://support.microsoft.com/en-us/outlook/create-an-outlook-profile

4, Turn on calendar sync for the account in Outlook for Android.

In the Outlook app, tap your profile picture, then tap Settings.
Tap your email account and turn on Sync calendars.
Force close the Outlook app, open it again, and check your calendar.

Looking forward to your update.

Emma1-N 14,920 Reputation points Microsoft External Staff Moderator

2026-11-11T07:15:55.1066667+00:00

Hello Stephen Langer,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Answer 2

Outlook 2019 and Outlook for Android must contain the same Microsoft 365/Exchange account, with appointments saved in that account’s mailbox calendar rather than another or device-only calendar.

1. Confirm the account and calendar in Outlook 2019

In Outlook 2019, select File → Account Settings → Account Settings.
On the Email tab, note the full email address and verify its type is Microsoft Exchange or Microsoft 365.
Open Calendar and look in the left pane under My Calendars.
Create a test appointment specifically in the calendar belonging to that email address.

Exchange mailbox calendars synchronize through the Exchange server; IMAP and POP accounts synchronize email only, not calendars.^1^

If the appointment is placed in another account’s calendar or a local calendar, it will not appear in the Exchange calendar on the phone.

2. Add or select that same account on Android

In Outlook for Android:

Tap your profile picture, then Settings.
Under Accounts, check whether the exact email address from Outlook 2019 is listed.
If it is missing, select Add Account → Add Email Account.
Enter that same work or school email address and complete authentication, including multifactor authentication if requested.^2^
Open Calendar, tap the calendar/profile icon in the upper-left corner, and place a checkmark beside that account’s calendar.

Do not configure the account as IMAP or POP. Those configurations cannot synchronize calendars or contacts.^3^

3. Determine which client is not reaching Exchange

Open the Microsoft 365 or Exchange web calendar in a browser and look for the test appointment:

Appears on the web but not Android: In Outlook for Android, open Settings → Accounts → affected account → Reset Account. Then reopen Outlook and check the calendar.^4^
Does not appear on the web: The Outlook 2019 appointment is either in the wrong calendar or desktop Outlook is not uploading changes to Exchange. Move or recreate it in the Exchange account’s calendar.
Appears on Android and the web but not Outlook 2019: The desktop client has the synchronization problem; check Outlook’s Sync Issues folder for an error associated with that mailbox.

If resetting the Android account does not help, remove only that account from Outlook for Android and add it again using the same Microsoft 365/Exchange address. For an organization-managed account, contact the Microsoft 365 administrator if enrollment, registration, Company Portal, or app-protection prompts prevent setup.^2^

References