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2 answers

One Drive isn't running and isn't on my taskbar.

I've tried to reload One Drive from the app and I'm getting a message that OneDrive isn't responding. It shows on the task bar as a grey OneDrive symbol with a slash running through it. I've tried various solutions available on the internet for about 3…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-11T22:46:09.94+00:00
randy willard 0 Reputation points
answered 2026-11-12T04:14:51.84+00:00
Norah-L 13,605 Reputation points Microsoft External Staff Moderator
2 answers

teams is dropping calls on MacOS after redesigned call

When on a call, the call will drop and freeze for a short period continuely after the latest update the reconnect both at home and in the office (using diffrent wifi networks). Version 26289.204.5281.6363

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-11-12T03:58:46.53+00:00
Jordan Simpson 0 Reputation points
answered 2026-11-12T04:14:13.85+00:00
Elena-VH 2,615 Reputation points Independent Advisor
2 answers

Lost my recovery code

I authneticated my college website from Microsoft without signing in just scanned and qr by mistake i forgot to note the recovery code and app got uninstalled when my phone got formatted so now i can't find the authenticatoion code anywhere and also its…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-10T10:51:09.0266667+00:00
PAWANI SHARMA 0 Reputation points
edited the question 2026-11-12T04:10:43.4233333+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
1 answer

Refund for wrong version of Windows 11 purchased from Microsoft On-line store in Australia

Purchased two Windows 11 Home licenses in error. One should have been Windows 11 Pro. Trying to contact Microsoft to get a refund on one of the Home versions and purchase Pro. Microsoft do not provide telephone or live chat support in Australia for…

Windows for home | Windows 11 | Microsoft Store
asked 2026-11-11T22:14:27.29+00:00
Warren Hutcheon 0 Reputation points
commented 2026-11-12T04:06:28.0033333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
2 answers

How can I fix performance issues when running heavy games on Windows 10/11?

I’ve been noticing some lag and frame drops while running basketball simulation games on my Windows 10 laptop. I’ve already updated my GPU drivers and cleared temporary files, but the issue still persists. Are there specific Windows settings (like…

Windows for home | Windows 10 | Apps
asked 2025-08-19T10:21:25.4233333+00:00
Ryan Ali 10 Reputation points
commented 2026-11-12T04:03:05.4233333+00:00
Clary-N 19,130 Reputation points Microsoft External Staff Moderator
1 answer

Teams on Desktop request to sign-in returns an error message (message attached)

Trying to log into the desktop version of Teams. While the web version work fine, logging into the desktop version results in the following error message (attached). Trying to determine what exactly to do to move forward with the use of the desktop…

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in
asked 2026-11-12T01:29:38.3333333+00:00
M Sasakura 0 Reputation points
commented 2026-11-12T04:01:41.2066667+00:00
M Sasakura 0 Reputation points
2 answers

my daily quest disapeared

My daily quest disappeared, and I can't see the progress of my quest

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,708 questions
asked 2026-11-02T12:26:59.47+00:00
SONION Pham 0 Reputation points
answered 2026-11-12T04:00:50.55+00:00
Linda F 5 Reputation points
1 answer

Windows Spotlight Fails to Update Lock Screen Images

Hello Microsoft Support Team, I would like to report a persistent issue with Windows Spotlight on my Windows 11 computer. 1. Problem Description Windows Spotlight (“Windows Spotlight” / “À la une de Windows”) is enabled in the Lock screen settings, but…

Windows for home | Windows 11 | Desktop, Start, and personalization | Other
asked 2026-10-19T21:21:55.4033333+00:00
ayoubAKK 0 Reputation points
commented 2026-11-12T04:00:43.9833333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
1 answer

Copilot in OneNote

Hi, Copilot works correctly for me in Word, Excel, PowerPoint and Outlook, but in OneNote for Mac the Copilot button is visible and permanently disabled (greyed out).

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-11-12T03:09:14.17+00:00
Chris Deague 0 Reputation points
answered 2026-11-12T04:00:05.1066667+00:00
Kayece Jan Mae Amizola 16,875 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

When is the official release date of Windows 12.

Hi, I wanted to use Windows 12 but I don't know when will it release. Can anybody help me?

Windows for home | Other | Windows update
asked 2026-02-14T13:48:30.5233333+00:00
Cheng En Toh 25 Reputation points
edited a comment 2026-11-12T04:00:04.76+00:00
Clary-N 19,130 Reputation points Microsoft External Staff Moderator
2 answers

Request to remove tenant-level B2B invitation security block – NerveIT

Hello Microsoft Entra Support Team, We are experiencing a tenant-level B2B invitation restriction in our Microsoft 365 Business Premium environment. The exact error is: "Invitations are blocked for this directory due to suspicious activity. Please…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T21:34:23.85+00:00
Nicolás Javkin 0 Reputation points
edited the question 2026-11-12T03:59:08.87+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
2 answers

PIN failure, something everyone seems to have a problem with.

Completely unable to sign into my windows 11 laptop. It will not accept a password and gives me no alternative sign-in options. It only accepts a PIN. It says there is an error signing in with a PIN. When I press reset pin, it spends 10 minutes loading…

Windows for home | Windows 11 | Performance and system failures
asked 2026-11-11T23:03:14.92+00:00
Camden C 0 Reputation points
answered 2026-11-12T03:57:59.9733333+00:00
Hendrix-V 21,000 Reputation points Microsoft External Staff Moderator
0 answers

Copilot Keyboard characters (Erin/Kyle) cannot send messages — Send button remains disabled since Sep 24, 2026

Since around September 24, 2026, I have been unable to chat with the Copilot Keyboard desktop characters Erin and Kyle. When I click Erin, the character chat window opens normally and displays the prompt asking me to talk to Erin. I can type text into…

Microsoft Copilot | Windows Copilot | Feature
asked 2026-10-04T01:07:19.5966667+00:00
AS 20 Reputation points
commented 2026-11-12T03:57:55.7966667+00:00
AS 20 Reputation points
0 answers

Unable to complete Azure for Students verification and AADSTS16000 on Support Portal

Hello Microsoft Support Team, I completed the Microsoft Academic Verification on November 6, 2026 ("Congratulations! Your academic status has been successfully verified"), and I also have an approved GitHub Student Developer Pack. However, my…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

794 questions
asked 2026-11-12T03:54:28.5466667+00:00
Vu Long 0 Reputation points
edited the question 2026-11-12T03:56:26.9966667+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
3 answers

Windows Hello cannot detect Microarray Fingerprint Reader on Acer SFN14-55

Hello, I recently purchased an Acer SFN14-55 laptop running Windows 11. My laptop includes a Microarray Fingerprint Reader (Hardware ID: USB\VID_3274&PID_8012). Initially, the fingerprint reader showed a Code 10 error in Device Manager. With…

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-30T13:30:11.46+00:00
Aman Singh Rathor 0 Reputation points
commented 2026-11-12T03:56:17.48+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
2 answers

mailbox full

i am getting a message the my mail box is full. What shuld I do?

Outlook | Web | Outlook on the web for business | Email
asked 2026-11-12T00:20:19.46+00:00
Shirley Rosiak 0 Reputation points
edited an answer 2026-11-12T03:51:26.02+00:00
Alina Le 5,820 Reputation points Independent Advisor
1 answer

Issues with Laptop detecting the mic on a headset

I have been using wired headphones using 3.5mm headphone jack for a couple years now with no issues. Today the microphone stopped being detected (As in it says it's unplugged) even though the output works the same as before. I have a usb dongle for the…

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-11T22:40:46.63+00:00
Colin Williams 0 Reputation points
answered 2026-11-12T03:50:06.1+00:00
Hendrix-V 21,000 Reputation points Microsoft External Staff Moderator
1 answer

I WANT MY OLD COPILOT BACK

lots of people want their old copilot back... please give us a fix to get it back the new one is awfull.... if you can not fix it back guess we will not use the new one ... why would you change something that worked for everyone and the new one doesn't…

Microsoft Copilot | Other
asked 2026-11-04T03:01:11.62+00:00
Judy Johnson 55 Reputation points
commented 2026-11-12T03:49:24.68+00:00
Clary-N 19,130 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Windows OS install issue

My PC pre-installed Windows 11 Home, can I install Windows 11 IoT Enterprise LTSC 2024 to it? Do I need to purchase Windows 11 Professional license? Thank you.

Windows for business | Windows for IoT
asked 2026-11-02T01:52:21.37+00:00
Alice 105 Reputation points
accepted 2026-11-12T03:49:01.3766667+00:00
Alice 105 Reputation points
1 answer

Microsoft Pop-ups to "sign in" when I'm logging into other sites

As the title says: Microsoft keeps popping up when I'm logging into my accounts on other sites like my Vanguard. How do I stop this? I don't even know why this would happen with sites that have NO affiliation with Microsoft or Outlook

Microsoft Edge | Other | Windows 11
asked 2026-10-16T16:51:30.26+00:00
Steven Schneider 0 Reputation points
commented 2026-11-12T03:44:18.22+00:00
Clary-N 19,130 Reputation points Microsoft External Staff Moderator