2,519 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Other tags

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how to get rid of "#EXT#@" after personal email account

Hi team Please could you help me get rid of the "#EXT#@lincolnuniac.onmicrosoft.com" from my personal account [Moderator note: Personally Identifiable Information removed]@lincolnuniac.onmicrosoft.com" since I have already graduated from…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-02T20:41:28.8066667+00:00
Stéphane Zhang 0 Reputation points
edited the question 2026-10-02T21:10:26.35+00:00
George Hepworth 23,120 Reputation points Volunteer Moderator
1 answer

Microsoft authenticator issue

Hello I am trying to sign into my school account on my home pc and it tells me to approve a code in the authenticator app, however it doesn't send me a code(multiple times i have tried) so i uninstalled the app and reinstalled it and tried to sign in to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-01T17:50:28.1133333+00:00
Harley Baker 0 Reputation points
answered 2026-10-01T18:06:07.34+00:00
Ruby Nguyen 2,800 Reputation points Independent Advisor
1 answer

New phone And authenticator problems

im trying to use my authentication app for my college email and i cannot log into my account now. I did recently get a new phone and phone number.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-01T14:05:55.1133333+00:00
Yesenia Cordero 0 Reputation points
edited an answer 2026-10-01T15:18:22.7433333+00:00
Alina Le 5,495 Reputation points Independent Advisor
1 answer

Microsoft teams login issue

I'm trying to login to Microsoft Teams with my student account but i get asked to enter a code on Microsoft Authenticator app but i haven't received any

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-01T14:51:27.8566667+00:00
omar hosam Elashmawy 0 Reputation points
edited an answer 2026-10-01T15:07:52.0733333+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

Error Code: 500121 Request Id: [Moderator note: Personally Identifiab Correlation Id: [Moderator note: Personally Identifi Timestamp: 2026-09-30T03:19:23Z on my Mac when verifying two step authentication using my cell. It worked previously using landline.

Previously, I was able to complete two step authentication using my landline, but now I changed to my cell phone which is listed correctly, but it did not receive any text nor call. the error shows Error Code: 500121 Request Id: [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-30T03:48:28.9266667+00:00
Tsing Bardin 0 Reputation points
commented 2026-10-01T06:40:27.25+00:00
JeseminQH 925 Reputation points Independent Advisor
2 answers

lost my product license

I am a student and previously had access to Microsoft 365/Office 365 Education on my first laptop purchase. I changed the Gmail address associated with my Microsoft account when Gmail allowed me to edit my previous email address. After making this…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-01T02:09:59.16+00:00
Aashish Gady 0 Reputation points
answered 2026-10-01T04:09:13.3966667+00:00
prasanth sivakumar 0 Reputation points
2 answers

How to fix Microsoft Authenticator

Every time I try to login on my school account it tells me to verify on the app, but I’m not able to login and verify on the authenticator app because it wants me to sign in first but I can’t because it tells me to verify on the app.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-30T19:45:54.59+00:00
brooklynn thornton 20 Reputation points
edited the question 2026-09-30T20:50:58.8866667+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
1 answer

How to fix authenticator not allowing access to school email

Microsoft authenticator has locked me out due to getting a new iphone. How do I recover? It for a school account and I don't have access to their administator. I have my user name and password, but authenticator does not send a code to my new ihpne…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-25T22:31:47.15+00:00
Vanevenhoven, Karl 0 Reputation points
edited an answer 2026-09-30T20:44:57.04+00:00
Ivory 1,825 Reputation points Independent Advisor
4 answers

Existing Microsoft Tenantn to Educational / Activation of Volume Licences

Hello, this is my last hope for some Support. I cant open a ticket to the MS support in the admin center. We bought Microsoft Microsoft® Office Pro Plus Education from the CSP ADN with an Open Value Agreement. We signed the document, but cant activate…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-29T13:08:22.3733333+00:00
Admin BB 0 Reputation points
commented 2026-09-30T07:52:43.56+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator
1 answer

Microsoft authenticator app

I have an old cellphone that has my app on it to get into my school account, the cellphone wont turn on and for some reason I cant get into my account at all because the code is on my old cellphone. I want it on my new cellphone so I dont have to go…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-29T21:06:56.1233333+00:00
Julia Rockafellow 0 Reputation points
answered 2026-09-29T21:58:32.65+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
3 answers

Azure student school name dropdown error. Unable to search university

Issue once searching school name.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-28T12:00:50.6533333+00:00
HARIYANTO 0 Reputation points
answered 2026-09-29T15:27:44.1866667+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
1 answer

LOOKING FOR SUPPORT

Hello, my name is [Moderator note: Personally Identifiable Information removed] i am rwandan by nationality. today i am a teacher in secondary school of [Moderator note: Personally Identifiable Information removed] in accounting. my question is " we…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-28T11:23:09.9633333+00:00
lazare 0 Reputation points
commented 2026-09-29T15:15:54.4866667+00:00
Demi Nguyen 2,330 Reputation points Independent Advisor
1 answer

Authenticator code

I am unable to receive a Authenticator code as I am trying to log into my email on multiple platforms for my university as it does not work and I am unable to log into my uni email without a Authenticator code

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-26T14:56:52.2633333+00:00
Rojin Topaldek [Student-BUS] 0 Reputation points
commented 2026-09-29T05:34:17.9066667+00:00
Hani-Ng 2,070 Reputation points Independent Advisor
3 answers

How to get autheticator messages. Feels like bs app

I need to get a message with code so I can connect with my student email. Had a message thing on my old phone now I cannot do it on new one it says "It already linked on another device" I deleted it on my old phone and now it says…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-28T09:19:47.22+00:00
Ace King 0 Reputation points
answered 2026-09-29T03:37:29.9866667+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator
1 answer

URGENT: Unauthorized Microsoft 365 Business Standard Renewal — Cannot Access Account or Cancel Subscription

Hello Microsoft Support, I am requesting immediate assistance with a Microsoft 365 Business Standard subscription that was renewed on September 8, 2026, under the name The Masters University. I have had no choice but to dispute the charge on my credit…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-24T19:00:52.3833333+00:00
Noah 0 Reputation points
commented 2026-09-28T15:41:39.5833333+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
1 answer

Issues with changing from my personal M365 to a student M365.

I got the link on my school email to verify. I click on the link but it keeps giving me an error message. "We are sorry, we cannot process your request right now. Please try after some time." On the Academic Verification webpage after…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-27T07:43:32.9366667+00:00
CZetzer 0 Reputation points
commented 2026-09-28T15:22:13.72+00:00
Aetherin 2,505 Reputation points Independent Advisor
1 answer

About microsoft student developer pack Request for Microsoft 365 Student Support or Free Access

Dear Microsoft Support Team, I hope you are doing well. My name is harshit ,and I am a student from a small village in India. I come from a modest financial background, and accessing premium software and educational resources can be difficult for me.…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-27T14:08:35.7866667+00:00
harshit sheokand 0 Reputation points
commented 2026-09-28T12:49:29.5066667+00:00
Kristen Tran 2,040 Reputation points Independent Advisor
1 answer

Urgent: Technical Issue with University Email Login (Authenticator App)

Dear Technical Support Team, I am writing to report a technical issue that is preventing me from logging into my university email. The system is prompting me for a code from the Microsoft Authenticator app, but I am not receiving any code, making it…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-27T05:55:31.2366667+00:00
AHMED ABDULAZIZ MOHAMMED. ALLAM 0 Reputation points
commented 2026-09-28T06:55:16.0433333+00:00
Michelle Nguyen 1,835 Reputation points Independent Advisor
1 answer

I can not sign in my uni account?

Please reset Authenticator for my Uni account! Can not sign in to it

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-28T03:00:01.7166667+00:00
Jackson Melenial 0 Reputation points
answered 2026-09-28T03:08:43.5133333+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator
1 answer

Issue with my Microsoft 365 Student Subscription

Hello, I have a Microsoft 365 Student subscription, but it appears that it is no longer working correctly. Previously, my Microsoft Office applications were fully activated. However, the desktop version of Office is now running in read-only mode. I can…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-25T08:02:43.67+00:00
Роман Володимирович Дюг 0 Reputation points
commented 2026-09-25T09:33:24.4766667+00:00
Aetherin 2,505 Reputation points Independent Advisor