2,484 questions
2 answers
Microsoft 3D Viewer AppX package stuck as SYSTEM (Paused) and unable to uninstall or remove it
Hi all, I am currently assisting a client with vulnerability remediation as part of a Cyber Essentials Plus assessment, and I've encountered an unusual issue with Microsoft 3D Viewer that I am struggling to resolve. A Nessus vulnerability scan has…
Windows for home | Windows 11 | Apps
asked
2026-11-10T11:03:51.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Andrew Borgartz
0
Reputation points
commented
2026-11-10T11:50:02.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ramesh Srinivasan
89,950
Reputation points
Independent Advisor
2 answers
Outlook forced new outlook.com account on my new computer - can't access old email
I recently bought a refurbished Dell desktop. When starting it up and adding data from old computer, Outlook would not proceed until I clicked on an [moderator's note: PII removed]@outlook.com email address. Now, I cannot receive emails from my working…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,291 questions
asked
2026-11-05T18:16:06.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dan Hamilton
0
Reputation points
commented
2026-11-10T11:49:56.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,860
Reputation points Microsoft External Staff
Moderator
2 answers
Any real solution for iPad freeze when saving Excel
Tried all sorts of ways to fix but no luck. Almost impossible to find a fix
Microsoft 365 and Office | Excel | For home | iOS
Microsoft 365 and Office | Excel | For home | iOS
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
626 questions
asked
2026-11-06T04:46:29.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 75%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mike Gooding
0
Reputation points
commented
2026-11-10T11:48:56.07+00:00
Vikki-T
13,860
Reputation points Microsoft External Staff
Moderator
2 answers
Account been hacked
My account was hacked even after changing password, I have tried to recover the account yet the information is not correct as they have changed it, I use this account for all devices and minecraft and now cannot access it. Been denied the account back so…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,673 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 72%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
How to change my profile picture ?
Hello, I’m having trouble updating my profile picture. When I upload a new image, it doesn’t appear correctly or doesn’t change at all. Could you please advise me on the correct steps or any image requirements I should follow? Thank you, [Moderator…
Microsoft Teams | Microsoft Teams for business | Settings | Other
Microsoft Teams | Microsoft Teams for business | Settings | Other
Additional settings-related features and issues within Microsoft Teams for business
742 questions
asked
2026-11-02T08:25:00.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 15%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
MEERA KHALID DAOUD MOHAMED ALMAAZMI
0
Reputation points
commented
2026-11-10T11:44:34.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 55.00000000000001%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIC%3C/text%3E%3C/svg%3E)
Innocent Cyubahiro
85
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Outlook( macOS) contents lost data for other mail account
Need to recover my old file folders to the Outlook (macOS) to pmcglobal.com account.
Outlook | MacOS | Legacy Outlook for Mac | For home
Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
4,785 questions
asked
2026-11-06T15:15:00.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 96%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Junko Braun
20
Reputation points
commented
2026-11-10T11:42:05.8466667+00:00
Vikki-T
13,860
Reputation points Microsoft External Staff
Moderator
0 answers
Microsoft Defender showing with special looking characters
Why is Microsoft Defender is showing up in Task Manager with special characters spelling out Microsoft Defender? Μįċѓõśǿƒτ Ðĕƒėñđ℮ř Ðĕтéćтιǿπ απđ Ŕєśρóńśе Ѕёŕνīςе
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
848 questions
asked
2026-10-21T13:04:22.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 5%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
de Fisser, Winifred
30
Reputation points
commented
2026-11-10T11:41:08.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Shane
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Certificate of Tax Residence
Dzień dobry, proszę o przesłanie Certyfikatu Rezydencji Podatkowej na 2026 rok.
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,301 questions
asked
2026-11-10T10:26:08.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 90%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Magdalena Druzic
0
Reputation points
accepted
2026-11-10T11:39:59.54+00:00
Magdalena Druzic
0
Reputation points
3 answers
One of the answers was accepted by the question author.
Latest Edge updates causing rendering problems
Flickr, Wikipedia, and many other (not all) sites now need a Refresh (Ctrl +R) after first view to make screen display look normal with recent Edge updates. Navigating to other places on sites after initial Refresh also need another Refresh. This is new…
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,705 questions
asked
2026-11-07T19:05:39.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 91%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Gudewicz
50
Reputation points
accepted
2026-11-10T11:39:06.0566667+00:00
David Gudewicz
50
Reputation points
0 answers
I have several creative entries that keep getting rejected for no reason.
I have several creatives that keep getting rejected for no reason. It's a folder format. The test tag works, and the landing pages work. I don't understand what the issue is. Here are their IDs:…
Microsoft Advertising | Ad delivery | Missing ads
Microsoft Advertising | Ad delivery | Missing ads
Troubleshooting issues related to ads not appearing as expected in search or display
32 questions
asked
2026-11-10T08:55:20.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 28.000000000000004%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELI%3C/text%3E%3C/svg%3E)
Larissa Iradukunda Umubyeyi (Omnicom)
0
Reputation points
edited the question
2026-11-10T11:36:35.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 88%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Vahid
580
Reputation points Microsoft External Staff
Moderator
2 answers
5 file not found
HI I tried this sequence to ensure that my purchased Office 2024 is operating instead of the Home/Student 2021 version. I can't get it to show up even though it is clearly installed. I found these instructions and by going manually through the Microsoft…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,900 questions
asked
2026-11-07T03:08:17.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 37%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
Constance Falk
0
Reputation points
commented
2026-11-10T11:33:50.55+00:00
Vikki-T
13,860
Reputation points Microsoft External Staff
Moderator
8 answers
One of the answers was accepted by the question author.
bluetooth not available in Windwos 11 update
Bluetooth connection not availavle in windows 11 update
Windows for home | Windows 11 | Windows update
15,800 questions
asked
2026-11-09T20:35:00.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 74%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Ed Sweeney
20
Reputation points
accepted
2026-11-10T11:33:40.79+00:00
Ed Sweeney
20
Reputation points
2 answers
Subject: Escalation Required – Microsoft Credentials Support Portal Inaccessible
I am unable to contact Microsoft Credentials Support because the official support links repeatedly redirect me to Microsoft Engage Center, which displays "No Access". My issue concerns my Microsoft Certified: Azure AI Engineer Associate…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,810 questions
asked
2026-11-10T07:22:54.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 66%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jithesh Janardhanan
0
Reputation points
answered
2026-11-10T11:30:52.8333333+00:00
Julian Sharp
47,981
Reputation points
1 answer
Xbox Cloud Gaming sign-in error – ERR_CONNECTION_REFUSED
I’m trying to play Fortnite and other games using Xbox Cloud Gaming on my MacBook, but none of the games will launch. Whenever I press Play, I get a “Something went wrong” error. I’ve discovered that Xbox sign-in is also failing. When I try to sign in,…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,810 questions
asked
2026-11-10T10:56:25.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 35%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Charlie Terzian
0
Reputation points
answered
2026-11-10T11:30:15.36+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
2 answers
Appealing not working
So I didn't know much about Microsoft policy's and used a VPN I don't know why and it didn't even give me any advantage and then up you know it, my account got suspended. I had many points and now I can't use any, I was so upset with Microsoft that I…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,700 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 56.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Request for Singapore Certificate of Tax Residence (COR) 2026 - Microsoft Regional Sales Pte. Ltd.
Hello Microsoft Support Team, Could you please provide the Certificate of Tax Residence (COR) for the year 2026 for Microsoft Regional Sales Pte. Ltd. (Singapore)? We require this document for withholding tax compliance and treaty purposes in Thailand.…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,451 questions
asked
2026-11-09T14:36:00.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 45%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
siripan iss
20
Reputation points
edited an answer
2026-11-10T11:27:56.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
8,170
Reputation points Microsoft External Staff
Moderator
6 answers
Onedrive keeps failing to sync and won't recover until reinstall
As stated. Can't access files in onedrive from PC. 3rd time in 2 weeks... Last time I did a witches brew of login. logout/reset/resintalls. Cannot get any support. Zero, just go around and Circles with 18 chat bots. would cancel and demand credit card…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,783 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 36%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
2 answers
Sole Global Administrator Locked Out of Azure Tenant After iPhone Replacement — MFA Recovery Assistance Needed
Hello Microsoft Support Team, I am the sole Global Administrator of my personal Azure Pay-As-You-Go tenant and am unable to access the Azure portal after replacing and wiping my previous iPhone. My Microsoft account authenticates successfully using my…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,301 questions
asked
2026-10-30T21:54:24.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 19%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
randolph stephenson
0
Reputation points
commented
2026-11-10T11:25:23.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 98%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hin Vo
1,755
Reputation points
Independent Advisor
2 answers
Connecting 2 external sceen To my surface Laptop studio.
hello while traveling i want to use 2 portable screen to connect to my surface laptop studio 2. I would like to know if those screen will be working on my surface laptop. My sufrace laptop spec: Porcessor 13t ge intel core I7 13800H Ram : 64GB Graphique…
Surface | Surface Laptop | Display and screen
1,233 questions
asked
2026-11-09T11:12:20.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
fabrizio Roy
0
Reputation points
answered
2026-11-10T11:25:15.4066667+00:00
Vikki-T
13,860
Reputation points Microsoft External Staff
Moderator
1 answer
How to sign in to Office 365 when two-step verification fails
Dear, I lost my phone, and now that I have a new one, I can no longer use the Microsoft Authenticator app for verification. I still have my email address and password. How can I log in to my account? Thanks for your support.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,851 questions
asked
2026-11-10T08:22:46.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 92%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Phu Do Ngoc
0
Reputation points
answered
2026-11-10T11:25:02.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 31%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sunitha S
0
Reputation points