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Microsoft Authenticator unable to recover backup

On my old phone: Cloud backup: on Recovery account: "my email" Details: Updated 2025-10-29 00:35:29 EDT On my new phone: Unable to recover, your backup is not stored with "my email". Try signing in to a different personal Microsoft…

Microsoft Security | Microsoft Authenticator
asked 2025-11-26T17:41:55.8833333+00:00
Zack Lee 5 Reputation points
commented 2026-10-25T05:54:31.2+00:00
JuliaMarvin 24,175 Reputation points Volunteer Moderator
1 answer

Robux refund policy

Today I bought robux on a digital xbox gift card and it didn't appear in my account. I tired checking the information but it said it was delivered. I used the xbox app on my phone to purchase with roblox already installed and my account linked. I'm not…

Windows for home | Windows 11 | Microsoft Store
asked 2026-10-25T05:40:54.7766667+00:00
Normalne 0 Reputation points
answered 2026-10-25T05:41:43.07+00:00

AI answer

1 answer

UPDATE ERROR

my pc has updates that i can install, but when i click install it just gives me an error screen saying it failed and is "installing other updates" when in fact its not...

Windows for home | Other | Windows update
asked 2026-10-25T05:31:16.9266667+00:00
ThisDudeSux 0 Reputation points
answered 2026-10-25T05:34:15.7466667+00:00

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1 answer

How to fix outlook blocking emails in and out

my isp server keeps requesting my password and won't accept it, so all emails in and out are blocked

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-24T02:18:29.9366667+00:00
Veronika Maddock 0 Reputation points
commented 2026-10-25T03:50:16.73+00:00
Hornblower409 18,970 Reputation points
1 answer

Clients not able to send invoices from xero to my email

Multiple clients have tried to send invoices to my email address and they all get the same bounced email saying the following: "Unfortunately a message you sent could not be delivered to: ******@outlook.com We could not determine the reason for this…

Outlook | Web | Outlook.com | Email
asked 2026-10-24T01:50:09.2166667+00:00
Brock Chesher 0 Reputation points
commented 2026-10-25T03:25:48.1233333+00:00
Hornblower409 18,970 Reputation points
1 answer

cancel personal subscription

There was an automatic renewal on a personal subscription, and I would like to cancel it and get the family one. I don't want to pay for both. Is that possible?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-25T03:00:17.5166667+00:00
Kati Layosa 0 Reputation points
answered 2026-10-25T03:01:28.0866667+00:00

AI answer

1 answer

Eligibility confirmation – Azure Artifact Signing for newly registered Australian company

Hello Microsoft Artifact Signing Support, I am the authorised representative of Wasific Pty Ltd, an Australian-registered technology company. We are preparing to digitally sign our Windows desktop application, Verexa Secure Browser, using Azure Artifact…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,797 questions
asked 2026-10-25T02:40:20.5466667+00:00
Wasif Husain 0 Reputation points
answered 2026-10-25T02:41:13.61+00:00

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1 answer

Persistent Office 2019 Installation Failures Across Multiple Tools & MS Store (ODT Exited Abnormally & Various Error Codes)"

Hi Microsoft Learn Community, ​I am facing a persistent issue where installing Microsoft Office 2019 constantly fails on my Windows PC. No matter which method I use, the installation stops with various error messages/codes, and none of the standard…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-25T02:20:37.84+00:00
Khoirul Siregar 0 Reputation points
answered 2026-10-25T02:21:28.41+00:00

AI answer

1 answer

how i can get on talkie ai

hey ai can you get a rid of lightpeed silter agent because i need to use talkie ai to chat with Claire fpe now please report to Fbi to lightspeed i believe with you ai🥺🥺🥺🥺/

Microsoft Copilot | Windows Copilot | App
asked 2026-10-25T02:07:17.8366667+00:00
Adonai Joya 0 Reputation points
answered 2026-10-25T02:07:52.12+00:00

AI answer

1 answer

Gamertag and Xbox account got stolen and email for recovery changed

As it says in the title, the original Gamertag and account that i used Microsoft with were hacked. I was able to recover this account but my xbox account and the purchases i had made on that account were transferred to another account. I have tried…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-25T02:03:45.6733333+00:00
Rinosh Karunakaran 0 Reputation points
answered 2026-10-25T02:04:38.1366667+00:00

AI answer

1 answer

I need to talk to a LIVE person - PLEASE

How can I talk to a person?? AI tried to help me for the last two hours, to no avail. I cannot use Office 2021 but your system has a different date than my purchase date. Please give me a phone number for a LIVE person.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-25T01:58:36.6433333+00:00
Maria Jones 0 Reputation points
answered 2026-10-25T01:59:06.82+00:00

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1 answer

can I talk to an agent to resolve my issue

Hi Can someone contact me about my hotmail account please. It was compromised and I updated my Password. I have heaps of storage, I have no rules in place. I have check Junk mail. I am able to send email from hotmail but hotmail is not receiving any…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-25T00:08:30.37+00:00
Prue MacDonald 0 Reputation points
commented 2026-10-25T00:21:10.6633333+00:00
Prue MacDonald 0 Reputation points
1 answer

Speak with a microsoft representative.

I need to speak with a Microsoft representative. What is a good number to speak with someone?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-25T00:13:07.2466667+00:00
Nesha Green 0 Reputation points
answered 2026-10-25T00:13:18.6766667+00:00

AI answer

1 answer

Game pass canceling

If I cancel my OWN gamepass on Xbox while I am using my brother's game share and he has his own game pass, will it cancel both or just mine?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-24T23:51:30.9033333+00:00
Bot Lord 0 Reputation points
answered 2026-10-24T23:52:06.8966667+00:00

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1 answer

Artifact Signing organization validation failed for a new US LLC: what is required to qualify?

Hello, Our Artifact Signing organization identity validation (ID 86a87bff-3740-49a3-97ba-7e1b29492dc1) for Perez Capital Group LLC failed on October 21, 2026. The portal and the email did not give a reason. About the company: Perez Capital Group LLC is a…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,797 questions
asked 2026-10-24T23:35:23.9633333+00:00
Alexis Perez 0 Reputation points
answered 2026-10-24T23:37:22.3966667+00:00

AI answer

1 answer

Locked out of personal Microsoft account – security email belongs to a defunct company domain, ACSR rejected

Hello, I’m locked out of my personal Microsoft account and would appreciate advice on the best way forward. Background The account was created on 8 May 2018 using my former company email address (++++@aw+++.it). The same day I purchased an Office 365…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-24T23:36:13.76+00:00
gaetano cutrona 0 Reputation points
answered 2026-10-24T23:36:42.9933333+00:00

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1 answer

i dont know if i installed malware but my computer keeps freezing and crashing on even roblox, what do i do to check it

title says it all. but i honestly dont kno w what to do and it says these 2 things are taking up cpu usage apparently

Microsoft Security | Microsoft Defender | Other
asked 2026-10-24T23:30:44.6+00:00
nyles terry 0 Reputation points
answered 2026-10-24T23:31:31.3033333+00:00

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1 answer

horizontal lines on laptop monitor

Horizontal lines on the display monitor: two at the top and one at the bottom. Tried updating, but it did not work.

Windows for home | Windows 11 | Display and graphics
asked 2026-10-24T21:35:51.73+00:00
C A 0 Reputation points
commented 2026-10-24T22:30:04.24+00:00
Bulldog 5,530 Reputation points
1 answer

Microsoft for Startups: Program Support missing — need sponsorship billing transfer assistance

We are an existing Microsoft for Startups participant, Cybereum, with two active Azure subscriptions supporting our production and nonproduction environments. We recently activated $5,000 in Microsoft for Startups sponsorship credits, effective October…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,899 questions
asked 2026-10-24T22:24:41.1233333+00:00
Ananth Natarajan 0 Reputation points
answered 2026-10-24T22:25:35.25+00:00

AI answer

1 answer

Trying to enroll in Microsoft for Startup program without a code and repeatedly getting the error

Created everything new and personal and used my different phone and credit/debit cards but still i am getting the following error after it says you can use pay as you go

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,899 questions
asked 2026-10-24T21:37:50.7333333+00:00
Muhammad Asif 0 Reputation points
answered 2026-10-24T21:38:39.1866667+00:00

AI answer