Robux refund policy

Xbox-store Robux must first be activated by opening Roblox on an Xbox console while signed in with the purchasing Microsoft/Xbox account and the linked Roblox account; buying through the Xbox phone app does not by itself credit the PC or mobile version.^1^

If you have access to an Xbox console

1. Sign in on the console with the same Microsoft account/Gamertag used for the purchase.
2. Open the Xbox version of Roblox.
3. Sign in to the linked Roblox account and check the Robux balance.
4. Check the Roblox balance and transaction history to determine whether the Robux were credited.^2^

Do not unlink accounts or sign into a different Roblox account while troubleshooting, because the purchase could be associated with the wrong account.

If the Robux remain missing

Since the order already shows delivered and the refund request was denied, submit a missing purchase case to Roblox Support rather than another ordinary refund request. Include:

• Roblox username
• Xbox Gamertag
• Device used to purchase
• Purchase date and Robux package
• Microsoft/Xbox receipt or order screenshot
• Confirmation that the order shows Completed/Delivered
• Confirmation that the balance remains missing after opening Roblox on Xbox

Roblox’s missing-item guidance requests the account and purchase details needed to trace the credit.^3^ Receipt guidance is available here.^4^

A concise ticket could say:

I purchased [Robux package] through Xbox on [date]. The Microsoft order is marked delivered/completed, but the Robux were not credited to Roblox username [username], linked to Xbox Gamertag [Gamertag]. I opened Roblox on Xbox and checked my balance and transaction history. Please trace or credit the attached purchase receipt.

If you do not own or cannot access an Xbox console

The matching Microsoft Q&A cases indicate that Xbox-store Robux are Xbox-console content and do not activate directly in Roblox for Windows or mobile.^5^ In that situation:

1. Contact Xbox Support and select the billing/purchase route.
2. Explain that the item was bought in the Xbox phone app, cannot be activated because no Xbox console is available, and the automated refund was already denied.
3. Provide the order number and request a manual review of the denied refund, not a duplicate refund submission.

Microsoft states that digital goods generally are not refundable unless the offer or applicable law provides eligibility, so manual review does not guarantee approval.[^6^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support") Xbox purchase-error support is the appropriate escalation path for a completed purchase that cannot be used.^7^

Avoid purchasing the Robux again until Roblox or Xbox Support identifies where the first purchase was assigned.

References

1. how do i redeem the robux i bough ton the microsoft store - Microsoft Q&A
2. Where are my Robux? - Roblox Support
3. Where is the item I just bought with money? – Roblox Support
4. How to find your purchase receipts – Roblox Support
5. i bought roblox from store.xbox.com but dont own an xbox - Microsoft Q&A
6. [Get a refund for apps and games purchased from Microsoft Store | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
7. Get help with purchase errors | XBOX Support