Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,807 questions
1 answer
how to get refund for 365
I have paid twice for annual subscription to 365. Both times payment went to wrong account. In the mean time, I pay monthly payment for 365 on the correct account.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-10-26T00:06:37.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 83%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
cathy Martinez
0
Reputation points
commented
2026-10-26T00:42:04.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,835
Reputation points
Independent Advisor
1 answer
connect jbl charge 5 speaker
How do I connect my pixel 10 pro. to my jbl charge 5 speaker.
Windows for home | Windows 11 | Devices and drivers
24,988 questions
asked
2026-10-25T23:57:55.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 7.000000000000001%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jeanne Macdonald
0
Reputation points
answered
2026-10-25T23:58:05.07+00:00
AI answer
1 answer
Animation stuttering
edit: found extra issues. My states are no longer correct. I couldn't find how to close my question
Windows for home | Windows 11 | Display and graphics
5,427 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 16%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
1 answer
Inbox is not receiving any emails
Im not receiving emails in my inbox. The junk mail is working fine.
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,650 questions
asked
2026-10-20T16:46:52.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 5%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Steven Knudtson
5
Reputation points
commented
2026-10-25T22:29:51.3566667+00:00
Stefan Blom
357.6K
Reputation points MVP
Volunteer Moderator
1 answer
Unable to receive a text security code to verify identity
Access to My MSN account stopped. When I clicked on the butterfly icon the Start-up Wizard started?? I asked to receive a text to verify identity, and it said it could not send a text, so it sent an email to my backup which is my husband. If he is not at…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,861 questions
asked
2026-10-25T22:05:50.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 71%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Telia Cunningham
0
Reputation points
answered
2026-10-25T22:06:57.0266667+00:00
AI answer
1 answer
Sounds won't work
I have used the Microsoft self help prompts 3 times. I have rebooted comuter twice. It has don it in the past and would work. But not this time.
Windows for home | Windows 11 | Devices and drivers
24,988 questions
asked
2026-10-25T21:06:46.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 91%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Danny Gillespie
0
Reputation points
commented
2026-10-25T21:39:19.4133333+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
1 answer
My hotmail is deleting emails constantly
I have had some help and I have a case number and a link but I cant find a way back get help. My issue wasn't resolved by signing out everywhere so my emails are still being deleted? Can i please speak to someone it has been going on for months
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,650 questions
asked
2026-10-25T21:13:03.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
lee
0
Reputation points
answered
2026-10-25T21:13:37.44+00:00
AI answer
1 answer
How do I set or change a credential for my home group network?
I am using Windows 10 and previously set up a home group network that has suddenly become blocked because the credential I remember using does not work now. I would like to access the network again and need to know how to change the credential.
Windows for home | Windows 10 | Security and privacy
17,620 questions
asked
2026-10-25T20:29:32.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 51%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kent Knowlton
0
Reputation points
answered
2026-10-25T20:30:12.64+00:00
AI answer
1 answer
Missing files/projects in Copilot
After the Copilot update that replaced Projects with Notebooks, nearly all of my Copilot Projects disappeared. Only one project remains, but I had many long-running project threads containing months of important work. I see the same missing content…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,870 questions
asked
2026-10-25T17:43:06.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 18%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Christine Donner
0
Reputation points
answered
2026-10-25T17:44:20.8666667+00:00
AI answer
1 answer
My emails have been hacked into, how do I clear this please and start again as nothing I am doing is currently working??
Hi, I can’t get to the bottom of this hacking problem I’m sorry tried everything but nothing working??
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,650 questions
asked
2026-10-25T16:07:49.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 16%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Katie Sheard
0
Reputation points
commented
2026-10-25T16:43:46.74+00:00
EmilyS726
279.8K
Reputation points
Independent Advisor
1 answer
Artifact Signing organization identity validation stuck In Progress after document submission
Hello, Our Azure Artifact Signing public organization identity validation has remained in the “In Progress” state for more than seven days. Organization: RLBX Country/Region: France Artifact Signing account: rlbx-signing Region: North Europe Validation…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,796 questions
asked
2026-10-25T16:38:29.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 4%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Régis Lagos
0
Reputation points
answered
2026-10-25T16:39:30.01+00:00
AI answer
1 answer
Student Discount -Verifying Process
Hi, I have been trying to sign up for the student discount however, I have been unable to verify my account. Please find attached, the response I have been getting. I have been receiving this response for more than a one week now. Please can someone…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,827 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 15%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
1 answer
Artifact Signing organization identity validation failed — how to request clarification?
Hello, Our Poland-based organization received a "Validation Fail" result for public organization identity validation in Azure Artifact Signing. Neither the notification email nor the identity validation details in the portal provide a specific…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,796 questions
asked
2026-10-25T16:17:16.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 51%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Damian Sztwiertnia
0
Reputation points
answered
2026-10-25T16:19:03.53+00:00
AI answer
1 answer
Autoruns in Sysinternals does not track "disabled" startup items (in Task Manager)
If a startup item is turned off in Task Manager (and is shown as "Disabled", and not actually run), Autoruns still shows it as active (the check mark is on), which is incorrect.
Sysinternals
Sysinternals
Advanced system utilities to manage, troubleshoot, and diagnose Windows and Linux systems and applications.
1,426 questions
asked
2026-10-25T16:10:32.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 24%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
A L
0
Reputation points
answered
2026-10-25T16:11:28.5633333+00:00
AI answer
1 answer
Microsoft for Startups – Azure Credit Activation Failed Due to Free Account Eligibility Error
Hello, I successfully submitted a Microsoft for Startups application for Offroad using a 10-character investor referral code. When activating my initial $1,000 Azure credits using ******@outlook.com, I completed the signup process but…
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
1,899 questions
asked
2026-10-25T16:01:08.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 81%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERZ%3C/text%3E%3C/svg%3E)
Roey Zeldin
0
Reputation points
answered
2026-10-25T16:01:54.6933333+00:00
AI answer
1 answer
Account got hacked
Hello everyone, My other microsoft account got hacked and I tried everything but I really cant get it back, I tried to submit 3 appeals already and no answer, I really need that account back, I spent so much money on it and it makes me sad that even if I…
Microsoft Security | Microsoft Sentinel
Microsoft Security | Microsoft Sentinel
A cloud-native SIEM solution that provides intelligent security analytics and threat detection across systems
1,478 questions
asked
2026-10-25T15:44:33.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 21%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Mendi Roland
0
Reputation points
answered
2026-10-25T15:45:35.0433333+00:00
AI answer
1 answer
Redirect incoming emails on my iPhone
My incoming emails on my iPhone are going into conversation history instead of my inbox
Outlook | Outlook for mobile | Outlook for iOS | For home
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
3,134 questions
asked
2026-10-25T15:12:30.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 78%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVH%3C/text%3E%3C/svg%3E)
Vicki Harms
0
Reputation points
answered
2026-10-25T15:12:41.8933333+00:00
AI answer
1 answer
My cel phone that had my Authenticator app crashed and I can't approve log ins
My Pixel 5 crashed and i got a new Pixel phone. When i try to log into Azure, it sends the Authentication to my old phone so I can't approve the login. Can someone point me in the right direction for me to fix this so I can use my new Pixel to approve…
Azure Site Recovery
Azure Site Recovery
An Azure native disaster recovery service. Previously known as Microsoft Azure Hyper-V Recovery Manager.
990 questions
asked
2026-10-24T20:05:56.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 16%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
marshall baker
0
Reputation points
answered
2026-10-25T14:55:39.4566667+00:00
AI answer
1 answer
Copilot chat randomly stopped working
I used to be able to use Copilot Chat without any issues, but after downloading the Copilot app on my phone and signing in with the same Microsoft account, I suddenly lost access to chat. The app's layout also changed completely, and now it says “Copilot…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,870 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 87%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 44%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
How to reinstall Nuance dragon naturally speaking
I have a license for Nuance. I did a factory reset of my pc several weeks ago, but since then I have not been able to reinstall the system.
Nuance | Other
Nuance | Other
Additional Nuance products, services, or issues
46 questions
asked
2026-01-18T07:24:57.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 8%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Richard Evan Steele
0
Reputation points
edited the question
2026-10-25T13:26:51.46+00:00
Richard Evan Steele
0
Reputation points