how to get refund for 365

Question

how to get refund for 365

cathy Martinez 0

I have paid twice for annual subscription to 365. Both times payment went to wrong account. In the mean time, I pay monthly payment for 365 on the correct account.

John Jefferson Doyon 90,835 Reputation points Independent Advisor

2026-10-26T00:42:04.08+00:00

Hi, @cathy Martinez

This forum is public, no one from here has access to your Microsoft Billing accounts.

Can you confirm whether you still have access to both Microsoft accounts associated with the two incorrect Microsoft 365 subscriptions?

I’m asking because refund requests generally need to be submitted through the Microsoft account used for each purchase.

Thanks!

1 answer

Your answer

John Jefferson Doyon 90,835 Reputation points Independent Advisor

2026-10-26T00:42:04.08+00:00

Hi, @cathy Martinez

This forum is public, no one from here has access to your Microsoft Billing accounts.

Can you confirm whether you still have access to both Microsoft accounts associated with the two incorrect Microsoft 365 subscriptions?

I’m asking because refund requests generally need to be submitted through the Microsoft account used for each purchase.

Thanks!

Answer 1

Cancel each annual subscription separately while signed in to the Microsoft account that purchased it, and leave the monthly subscription on the correct account unchanged.

Request refunds for the two annual subscriptions

Repeat these steps for each wrong account:

Sign out of all Microsoft accounts or use a private/InPrivate browser window.
Sign in with the Microsoft account used for that annual purchase.
Open Services & subscriptions.
Find the annual Microsoft 365 subscription and select Manage.
Select Cancel or Upgrade or Cancel.
Complete the cancellation prompts. The page will automatically indicate whether that purchase qualifies for a refund and provide the next steps.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
Sign out, then repeat with the other account that received the second annual subscription.

If Turn on recurring billing appears instead of Cancel, the subscription is already scheduled to expire. Contact Microsoft Support to ask whether the associated charge can still be refunded rather than changing the subscription on your correct account.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Refund eligibility

For subscriptions bought directly from Microsoft, refunds are generally available within 30 days of the initial purchase or before the first recurring billing date, whichever comes first. The most recent recurring charge may also qualify when cancellation occurs within 30 days, subject to Microsoft’s stated limits. Eligibility is determined during cancellation, and regional consumer-protection rules may provide additional rights.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If you cannot access either wrong account

Use Microsoft customer support and select the account and billing route. Explain that there are two annual Microsoft 365 purchases on two unintended accounts while a separate monthly subscription remains active on the correct account. Have the order dates, amounts, payment method, and any Microsoft order numbers available. Support cannot change account details or reset an account on your behalf, but it can route the billing issue appropriately.^3^

If either annual subscription was purchased from Apple, Google Play, or another retailer, request the refund from that seller instead; Microsoft’s cancellation page does not process third-party purchases.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

References

[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
Contact Microsoft customer support | Microsoft Support