Artifact Signing organization identity validation stuck In Progress after document submission

If the primary-email verification was completed and the requested document was uploaded, keep the existing validation request and seek private follow-up through this Artifact Signing-tagged Q&A thread; creating another request will not accelerate the review.^1^

Check for an outstanding email-verification step

This is separate from the document upload. An organization request can remain In Progress while the verification link sent to its primary email address is still outstanding, as occurred in a closely matching case.^2^

If that verification was not already completed:

1. Search the primary mailbox, Junk/Spam, mail quarantine, and corporate mail-filter logs for the original Artifact Signing verification message.
2. Open the link and complete verification if it is still valid.
3. If the link has expired, the FAQ states that it cannot be resent for the same request; a new validation request is then required.^1^

The primary mailbox must accept messages and links from external senders, and organization verification links expire after seven days.^3^

If email and document verification are complete

There is no documented self-service facility for confirming whether the uploaded file was received correctly or for viewing the validation team’s internal review state. The documented workflow shows:

• In Progress while validation continues.
• Action Required when more documents are requested.
• Completed or Failed when processing finishes, accompanied by an email.^3^

Continue with the current request and:

• Monitor both the primary and secondary addresses, including quarantine, for an Action Required, Completed, or Failed message.
• Do not submit a duplicate request for the same entity while this one remains active. Microsoft states that duplicates do not help and identity-validation requests cannot be expedited.^1^
• Request private follow-up from Microsoft staff in this Q&A thread. Microsoft Q&A with the Artifact Signing tag is an official assistance route when Azure Support is unavailable.^1^

Comparable cases were resolved after validation-team follow-up and private exchange of the necessary details, although moderator engagement is not guaranteed.^4^

Do not post the validation ID, subscription ID, tenant ID, document, or contact details publicly. Provide them only if identifiable Microsoft staff initiates a private channel. Include the account name, region, validation type, document-upload date, and confirmation that primary-email verification was completed in the public thread.

References

1. Artifact Signing FAQ
2. Artifact signing: identity validation takes very long - Microsoft Q&A
3. Quickstart: Set up Artifact Signing
4. Identity Validation stuck 'In Progress' for more than 7 days - Microsoft Q&A