Identity Validation stuck 'In Progress' for more than 7 days

Aaron 20 Reputation points
2025-04-24T19:00:08.7233333+00:00

Hello,

Our Identity validation has been processing for over 7 days. We meet the requirements of being based in Canada and having a verifiable history of 3+ years. I have not received any emails or updates from Azure. All the information was entered correctly as well. Is anyone able to help me with this?

Thanks

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Answer accepted by question author
Raja Pothuraju 47,840 Reputation points Microsoft Employee Moderator
2025-04-28T13:41:13.2933333+00:00

Hello @Aaron,

Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost the solution in case you'd like to "Accept " the answer.

As discussed with Meha over a private message, our validation team has been able to verify your request after receiving the details of the registration authority and confirming the date of incorporation.

If you have any other questions or are still running into more issues, please let me know.

Thank you again for your time and patience throughout this issue.

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  1. Aaron 20 Reputation points
    2025-04-25T18:48:15.66+00:00

    MSFT messaged me privately and asked for me to verify incorporation docs. Once I did that I was approved within 5 mins.

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