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3 answers

Ads showing in Outlook for Mac despite Outlook subscription

Hi Using Outlook on latest version of Mac OS . I have the Outlook basic subscription yet ads are still showing in email inbox as per attached screenshots...they do not show when using the mobile Outlook app on an Android device despite me inputting the…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-11-09T14:24:05.1533333+00:00
Murray Alexander 0 Reputation points
recommended 2026-11-11T14:59:12.3533333+00:00
JuliaMarvin 24,175 Reputation points Volunteer Moderator
2 answers

just bought office 365 fromLTSC standard 2024 and have followed all the instructions from thier guide am now stuck at setup.exe..as I did put development tool inside my folder but when I run its not successful

am stuck at setup.exe. can you put me through on how to continue from here

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-11-10T12:45:15.1966667+00:00
sindile sid faku 0 Reputation points
commented 2026-11-11T14:56:24.63+00:00
Innocent Cyubahiro 85 Reputation points Independent Advisor
2 answers

Keeps disconnecting from the exchange mailbox

I'm running into an annoying problem with Classic Outlook on my work PC. I'm using Windows 11 Pro with a Microsoft 365 Business Standard license. Outlook randomly switches to "Disconnected" or "Trying to connect..." even though my…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-11T14:02:03.42+00:00
Lewis C 0 Reputation points
commented 2026-11-11T14:55:10.22+00:00
Lewis C 0 Reputation points
2 answers

How do I change Microsoft 365 from my old laptop to a new one? I HAVE PAID THE SUBSCRIPTION

I am unable to use Microsoft 365 on my new computer. How do I change it from my old laptop to my new one. I have paid for the subscription

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-11-11T14:20:21.86+00:00
Norma Shaw 0 Reputation points
answered 2026-11-11T14:54:30.04+00:00
DaveM121 947.5K Reputation points Independent Advisor
1 answer

how to enable multiplayer in minecraft

i recently bought minecraft but i cant play multiplayer and it says to check my microsoft account settings but we cant see it anywhere we have googled a few times but most results seemed to be outdated we just cant find where to change it

Community Center | Not monitored
asked 2025-01-25T15:55:47.05+00:00
Alexander Stolk 10 Reputation points
answered 2026-11-11T14:52:53.1533333+00:00
2 answers

Brightness

I cant adjust brightness from the settings or even find the adjustment bar. shortcuts dont work (FN + F7,F8) or WIN + A. the brightness bar is not even there

Windows for home | Windows 11 | Display and graphics
asked 2026-11-11T14:17:55.5166667+00:00
Kareem Hazem 0 Reputation points
answered 2026-11-11T14:52:18.1433333+00:00
DaveM121 947.5K Reputation points Independent Advisor
2 answers

Copilot won't edit images with people

Copilot allowed editing images with people in the image up until three days ago. Since then Copilot will not allow any image basic editing if there are people in the image. The reason given is that it is due to Code of Conduct. I have read the Code…

Microsoft Copilot | Other
asked 2026-11-11T00:02:29.22+00:00
Michael Rowley 0 Reputation points
edited an answer 2026-11-11T14:49:35.2866667+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft PowerPoint themes are missing in design tab but present in my Office install folder

I just installed Microsoft 365 with the student license, and I was trying to find a couple of themes but they were missing from the design tab. Looking through my program files folder, I was able to find all of them, they just aren't showing up in the…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-11-11T14:06:16.99+00:00
Jack Beige 0 Reputation points
answered 2026-11-11T14:47:51.47+00:00
TaoLi 120.5K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Many years ago I had an Outlook account. Am I permitted to use Outlook again?

I do not want to access any old emails. I simply want to begin to use Outlook again, with Mac ios. It was easier to use than any email program I have used since then. I want to continue to use the email address I have been using ever since that time.

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-11-07T02:17:25.3133333+00:00
Tom Copeland 20 Reputation points
commented 2026-11-11T14:46:21.4366667+00:00
Tom Copeland 20 Reputation points
0 answers

I've submitted an Agent in M365 Copilot, but if I try to use that agent within Work IQ chat tab, it's not working. But it's working fine within the Agent tab.

I've submitted the Miro agent, and it works well when I go into the Agents tab, click on Miro Agent, and make sure I'm using the latest version. This is actually just using our MCP server, so it works great. If I just go to Work IQ, start a chat, and try…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-11-11T14:45:24.75+00:00
Horea Porutiu 0 Reputation points
2 answers

lost microsoft office

after reinstalling computer, lost microsoft office...

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-11-10T18:10:22.96+00:00
Jack Lin 0 Reputation points
edited an answer 2026-11-11T14:44:35.42+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
6 answers

Office Agent

When will the issue with Office Agent be resolved?

Microsoft 365 and Office | Other
asked 2026-11-09T14:42:23.56+00:00
Steve Chavez 5 Reputation points
answered 2026-11-11T14:43:46.49+00:00
Steve Chavez 5 Reputation points
2 answers

Subject: Sole Global Administrator locked out — MFA recovery required

Hello Microsoft Support Team, We need assistance recovering administrative access to our Microsoft 365 tenant. Our only Global Administrator lost access to the device configured with Microsoft Authenticator. There are no alternative MFA methods available…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T12:54:57.33+00:00
Iago Santos 0 Reputation points
edited the question 2026-11-11T14:43:43.4633333+00:00
Nam-D 4,760 Reputation points Microsoft External Staff Moderator
2 answers

Why does my cursor freeze and my laptop require restarting?

I have a brand new ASUS Zenbook. Almost every day, I encounter a "screen freeze" which my cursor stops moving, I can't change/open and other windows, and I have no solutions other than hitting the power button on/off. Please help!

Microsoft 365 and Office | Other
asked 2026-11-11T14:11:03.1166667+00:00
Julie Marquis 0 Reputation points
answered 2026-11-11T14:43:38.4266667+00:00
DaveM121 947.5K Reputation points Independent Advisor
2 answers

Prolemas com o outlook

Bom dia, estou a uma semana sem receber email corporativo, preciso de uma solução.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-10T11:42:26.1033333+00:00
Financeiro 0 Reputation points
commented 2026-11-11T14:42:06.1566667+00:00
Demi Nguyen 3,045 Reputation points Independent Advisor
1 answer

Optional Message setting 500 Character Limit in File Sharing

Optional Message setting 500 Character Limit in File Sharing - is this still a limitation? Any workaround? Please provide Microsoft URL about this limitation

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-09-08T13:22:57.1033333+00:00
ZTS 65 Reputation points
commented 2026-11-11T14:41:28.48+00:00
Jamie Bekkers 0 Reputation points
3 answers

Assistente pianificazione – disallineamento scala temporale tra riga organizzatore e partecipanti

Da diverse settimane si presenta un problema ricorrente nell’Assistente pianificazione (Scheduling Assistant) di Outlook classic. Sintomi: La riga del calendario di un utente (“Calendario - monica”) e le righe dei colleghi non sono allineate sulla…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-10T14:37:13.42+00:00
SPEDICATO Mario 20 Reputation points
commented 2026-11-11T14:41:26.1766667+00:00
Ana Le 2,965 Reputation points Independent Advisor
2 answers

Billing Issue - Being Billed for both Family and Personal Office 365

My credit card shows being billed in September for Office 365 family and October for Office 365 Personal ($99). In Manage accounts I only see the family. I can not find any other user with a Microsoft account (re: Manage Account) that has this…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T14:06:49.4666667+00:00
Cris Vitsorek 0 Reputation points
answered 2026-11-11T14:41:20.7833333+00:00
DaveM121 947.5K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Word transcriptions stopped working

I have used the transcribe option in Word but today when I click "upload file" it doesn't do anything. At the bottom is says I only used 8/300 minutes. Need help.

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-10T17:18:38.04+00:00
Kevin Corcoran 20 Reputation points
accepted 2026-11-11T14:40:56.84+00:00
Kevin Corcoran 20 Reputation points
2 answers

my Authenticator app got uninstalled from phone now everywhere asking code even i install new app it is asking security code i want to install teams and outlook in new phone but still everywhere asking old app code

my Authenticator app got uninstalled from phone now everywhere asking code even i install new app it is asking security code i want to install teams and outlook in new phone but still everywhere asking old app code, Even in laptop click on security info…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-11-11T13:27:23.9033333+00:00
Snehal Kulkarni 0 Reputation points
edited an answer 2026-11-11T14:40:44.6333333+00:00
Liora 3,610 Reputation points Independent Advisor