Surface boot error
I was working on my surface book 2pro and all of the sudden requested a restart for update and then it reopened and I got an a blue screen where I should write the recovery key and kept me in a loop until now I have a blue screen where it says we…
Surface | Surface Book | Performance and maintenance
AI answer
Skype Credit
Hi, I have been trying to get my credit back that I have on my Skype account how do I go about getting this please?
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
Deleting a message posted in a group chat
I'm not able to remove a message that I posted in our group chat, I need to delete the message, help please. I've always been able to do it in the past but I'm not seeing a delete option. Help please
Microsoft Teams | Microsoft Teams for business | Chats | Group chats
Conversations involving multiple participants, allowing collaboration and information sharing in Teams
My Microsoft account has been hacked HELP
My Microsoft account was hacked, and the person changed my email and password, removing my original recovery email. I haven't been able to get my account back, and no one has contacted me with an update. I received an email from the Microsoft Account…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
securityissue, emails not being received; dark web warning received; critical email replies not being accepted
Outlook security issue, critical sent emails not being received; replies are not coming through? dark web warning received; critical email replies not being accepted, no notice or notice on blocks...
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
Filed to launch message with Total AV already installed on new hard disk
My windows 10 computer hard drive crashed and has been replaced with a new HD. I have installed Total AV but for some reason it has failed to launch. Any Thoughts? DD
Windows for home | Other | Apps
Log in issues
My pin and the reset pin are disabled. The password that I recorded is also not working. How can I get into my computer?
Windows for home | Windows 11 | Accounts, profiles, and login
Replace Surface 4 laptop keyboard
Some keys do not show the letters associated to them which makes it difficult to work offsite.
Surface | Surface Laptop | Performance and maintenance
AI answer
Authenticator app will not allow me to log in on my phone
I need to log into my work account on my phone. When I am prompted to sign in through the authenticator app, it tells me to approve the request in my authenticator app and use the provided number if need be. The odd part is this is all taking place in…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
My camera is not working. I need it for the work that I do, telehealth.
See the information above. My camera is not working. It says the camera isn't working and won't turn on. There is nothing else for me to say about it. I don't know why.
Windows for home | Windows 10 | Settings
How to reconnect with Microsoft support person, I lost our connection
Her code was JXNQ17 I was fixing my sound problems I cannot reconnect can u help me please what is a tag?
Windows for home | Windows 11 | Devices and drivers
Unable to Verify Identity for Microsoft 365 Login – Error 399287
Dear Microsoft Support Team, I'm trying to sign into the Microsoft 365 portal. I can sign in to my Microsoft account, but I'm prompted to verify my identity via SMS. However, I receive the following error message: “Sorry, we’re having trouble verifying…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Not receiving some emails on Outlook Client/Outlook online
For about the past two weeks I have been aware that I am not receiving some emails sent to my .live.co.uk account These are from different people but are all people I regularly correspond with/get mails from. They include Amazon, my wife and my son and…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Hyper-V Cannot Delete Checkpoint -Catastrophic failure (0x8000FFFF)Virtual machine failed to generate VHD tree
I have a VM with 3 checkpoints and I need to delete checkpoints in order to have only 1 vhdx. When right-click on the oldest snapshot, delete, I get Remove-VMSnapshot : 'Kubernetes' failed to remove checkpoint. Cannot delete checkpoint: Catastrophic…
Windows for business | Windows Server | Storage high availability | Virtualization and Hyper-V
Teams and Outlook Calendars not synching
Using Mac MS365 personal subscription. I make meetings in Teams and they show on the Teams calendar adn Outlook web, but are not synching to my Mac Outlook calendar. Signed into Teams and Outlook with same account Outlook is showing all calenders I…
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
HOW DO I GET MY OLD COPILOT BACK
I want my old Copilot back ... Please fix this... Tell us how to get the old one back... I am not doing this new one
Microsoft Copilot | Windows Copilot | Copilot+ PC
A PC equipped with advanced AI capabilities and Windows Copilot integration
Extra SharePoint Storage
Our organization is our of SharePoint storage. I added additional licenses to our current monthly extra storage, but it did not change anything. Please advise how to purchase extra storage for our corporate SharePoint.
Microsoft 365 and Office | SharePoint | For business | Other
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
How to fix Microsoft Jigsaw after Windows 11 update 3 weeks ago
Since a Windows update 3 weeks ago, Jigsaw puzzle will not load a specific puzzle. The app itself loads as expected but when you select a specific puzzle (already under construction) the window turns black with a revolving circle and never proceeds. No…
Windows for home | Windows 11 | Windows update
Copilot won't work in Microsoft Apps on Mac
Copilot won't work on office apps while using any apple product (Macbook, Mac mini, etc). It won't even work through the web browser. Licence is up to date and refreshed. Experiences are enabled. Privacy is correct etc. I'm signed into my private…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I can’t open my email on my computer
I can’t open my email on my computer. There is just a message that says “loading profile”. How can I resolve this?
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments