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2 answers

Refund a one time purchase of Excel and purchase a one time Office

I originally had purchased an Microsoft Office account (Excel/Word/PP) from a third party in 2021. My Excel commands stopped working and I was notified MAC OS not longer supported. I purchased a one time Excel only pkg on 10/15. I was under the…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-11-08T17:15:45.9333333+00:00
David Breault 0 Reputation points
answered 2026-11-09T03:14:18.37+00:00
Ian-T 15,880 Reputation points Microsoft External Staff Moderator
1 answer

Authenticator gives me 8 digits. My apps require only 6.

My apps require only 6 digits from Authenticator. Authenticator, however no longer gives me 6 digits, but 8. I can’t use Authenticator Can I change it back to six digits.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-08T13:19:11.48+00:00
Joni R 0 Reputation points
edited the question 2026-11-09T03:14:02.7866667+00:00
Kai-Ex 2,565 Reputation points Microsoft External Staff Moderator
2 answers

outlook is blocking my wifes email address

outlook is blocking my wifes email address ******@jgmadvertising.com.au

Outlook | Web | Outlook.com | Email
asked 2026-11-08T05:28:57.4166667+00:00
jon Meissner 0 Reputation points
edited an answer 2026-11-09T03:06:58.9766667+00:00
Hornblower409 18,830 Reputation points
3 answers

My mouse can pair and scroll but when I click, it does nothing and makes no clicking sound as well. Only when I press really hard it will do something.

My mouse can pair and scroll but when I click, it does nothing and makes no clicking sound as well. Only when I press really hard it will do something.

Windows for home | Other | Search, touch, and mouse
asked 2026-11-09T02:26:59.48+00:00
Max Chung 0 Reputation points
answered 2026-11-09T03:05:37.0666667+00:00
Estrella721 47,675 Reputation points Independent Advisor
1 answer

Windows 11 build 26300.9818: working loopback listener omitted from TCP listener queries

I am seeking help with inconsistent TCP listener reporting observed on Windows 11, version 26H2, OS build 26300.9818, using 64-bit Windows PowerShell 5.1. The observations below were retained from a standalone test on 6 November 2026. The test created an…

Windows for business | Windows Client for IT Pros | Networking | Other
asked 2026-11-07T01:10:14.4766667+00:00
LoopbackObserver 0 Reputation points
answered 2026-11-09T03:04:14.61+00:00
Daphne Huynh (WICLOUD CORPORATION) 2,540 Reputation points Microsoft External Staff Moderator
2 answers

Someone is trying to hack my email account

I have been being asked to login to my email account repeatedly this morning. When I click on methods to login, I notice the phone number for verification is completely different than any line I use. I am suspicious this is because someone is trying to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-04-27T14:25:27.61+00:00
Alex 0 Reputation points
answered 2026-11-09T03:02:19.8833333+00:00
David Gilmore 0 Reputation points
1 answer

I lost my Xbox card code I need sport

I lost part of my Xbox gift card code due to scratching.

Windows for home | Other | Gaming
asked 2026-11-09T03:01:05.3566667+00:00
osamaal58 ww 0 Reputation points
answered 2026-11-09T03:01:43.19+00:00

AI answer

2 answers

PC PIN code recovery

remotely locked my Lenovo Windows 11 laptop through Microsoft Find My Device. I have recovered the laptop, but it only displays a PIN box. My original PIN is rejected, and PIN recovery does not work. I can access my Microsoft account. I need to restore…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-09T01:11:17.2466667+00:00
Ahmad Thaibesh 0 Reputation points
answered 2026-11-09T02:59:13.93+00:00
GsN5034 - IA 79,830 Reputation points Independent Advisor
2 answers

Urgent: Tenant Recovery Request - MFA Lockout

Hello Microsoft Support, I am the sole Global Administrator for our Microsoft 365 tenant and have lost access to my Microsoft Authenticator app, preventing me from completing MFA verification. Because there are no other admins on the account to reset my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-09T02:46:46.8833333+00:00
Renee B 0 Reputation points
edited the question 2026-11-09T02:56:01.7033333+00:00
Kai-Ex 2,565 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

How do I download existing Mircosoft Edge account to an external hard drive

I work sometimes offline and need to access my documents that are saved on OneDrive. How do I do this?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-08T18:56:08.45+00:00
David4345 0 Reputation points
edited an answer 2026-11-09T02:53:29.0533333+00:00
Craig Long 19,015 Reputation points
2 answers

Windows AppContainer: How to verify profile existence before creation and resolve GetAppContainerFolderPath 0x80070002?

Hello Microsoft Community, I'm developing a Windows 11 application that requires AppContainer isolation. I need guidance on the officially supported methods for verifying an AppContainer profile before creation and performing a safe rollback if…

Windows development | Windows API - Win32
asked 2026-11-04T04:56:39.58+00:00
WST Developer 0 Reputation points
commented 2026-11-09T02:49:23.98+00:00
Harry Nguyen (WICLOUD CORPORATION) 610 Reputation points Microsoft External Staff Moderator
2 answers

Outlook will not load. Windows 11 Outlook classic, Microsoft 365

Outlook will not load this morning. Not changes prior. "Sign in via Google failed. Your account needs attention, please sign in to your account share accounting (Sign in via browser). Send Receive Error.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-08T18:56:42.64+00:00
Roger French 0 Reputation points
answered 2026-11-09T02:48:44.8433333+00:00
Ian-T 15,880 Reputation points Microsoft External Staff Moderator
3 answers

Universal Print Graph API to create an upload session fails

The Graph API to create an upload session for Universal print fails with the following error message: Collection count quota exceeded.

Windows for business | Windows Server | User experience | Print jobs
asked 2026-11-06T14:09:12.3133333+00:00
Guido Zeelen 0 Reputation points
answered 2026-11-09T02:47:48.5633333+00:00
Daphne Huynh (WICLOUD CORPORATION) 2,540 Reputation points Microsoft External Staff Moderator
2 answers

how to fix the Blocked email save issue in Outlook Junk setting?

I'm all of a sudden getting huge numbers of Junk email. I googled it and the suggestion was to add domains to the Blocked sender tab in Junk email settings. When I edit anything on that tab and hit Save an error comes up saying it couldnt save and I…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-04T14:24:29.2066667+00:00
gary s 5 Reputation points
answered 2026-11-09T02:46:39.1133333+00:00
Hornblower409 18,830 Reputation points
2 answers

"Error 7q6ca" with Code 2147483661.

"Error 7q6ca" with Code 2147483661. Getting very frustrated trying all MS corrective actions and nothing works.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-08T19:23:30.21+00:00
Edward Higashi 0 Reputation points
answered 2026-11-09T02:45:03.25+00:00
Ian-T 15,880 Reputation points Microsoft External Staff Moderator
2 answers

Talk to an agent

How do you talk to an agent or someone human at this company?

Microsoft 365 and Office | Other
asked 2026-11-08T20:51:48.6466667+00:00
Lauren Younker 0 Reputation points
answered 2026-11-09T02:39:52.75+00:00
Ian-T 15,880 Reputation points Microsoft External Staff Moderator
1 answer

accessing a form

I have one paid subscription. Another person set up a form and to access this I used another email. Apparently this was free for a period of time but now I can't access the form for editing and reviewing the data collection. How do I fix this?

Microsoft 365 and Office | Microsoft Forms | For home
asked 2026-11-08T10:41:55.4133333+00:00
Jennifer Miller 0 Reputation points
answered 2026-11-09T02:37:44.6433333+00:00
Chloe-V 15,240 Reputation points Microsoft External Staff Moderator
2 answers

my connection to my boom 4 is glitchy it has a glitch every 15 seconds

my connection to my boom 4 speaker has a cut out after 15 seconds it keeps going but it is like a glitch and my speaker is right next to it

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-09T01:49:04.2266667+00:00
steven turnbull 0 Reputation points
answered 2026-11-09T02:35:37.0266667+00:00
SD - IA 182.6K Reputation points Independent Advisor
3 answers

deleting a draft from a gmail account

A draft that I started months ago, the finished version of which has been successfully sent, keeps reappearing in the New Outlook Inbox of my gmail account. This draft does not appear when I go online to my gmail account. It seems to be totally within…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-07T23:03:01.7966667+00:00
Ruth Sigler 0 Reputation points
answered 2026-11-09T02:33:58.4233333+00:00
Ruth Sigler 0 Reputation points
2 answers

Change contact number

Hi, My registered contact number's line was already cut and cannot received any message anymore. How can I update to my current and existing contact number? Upon logging in, there is still the OTP security function that needs to be sent to my previous…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-09T02:00:03.1933333+00:00
Mark Ryan M. Baguio 0 Reputation points
answered 2026-11-09T02:32:48.6033333+00:00
EmilyS726 279.1K Reputation points Independent Advisor