Change contact number

Question

Change contact number

Mark Ryan M. Baguio 0

Hi,

My registered contact number's line was already cut and cannot received any message anymore.

How can I update to my current and existing contact number?

Upon logging in, there is still the OTP security function that needs to be sent to my previous contact number.

Hoping for your kind assistance on this matter.

Thanks!

0 comments

2 answers

Your answer

Answer 1

This is a personal Microsoft account, right?

If so, on the screen asking for the code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. Microsoft explains it further here.

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

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Also, just FYI,

For personal Microsoft accounts, Microsoft now says you can no longer add a phone number as a new security method. This method is being phased out. See official document here.

https://support.microsoft.com/accounts-billing/manage/microsoft-to-stop-sending-sms-codes-for-personal-accounts

You will need to use email, the authentication app, or passkey.

Answer 2

At the Outlook.com verification prompt, select I don’t have any of these to replace the inaccessible phone number with your current security information.

If the old number is your only verification method

Start signing in to your Outlook.com account with your email address and password.
On Verify your identity, select I don’t have any of these.
Follow the prompts to provide a new mobile number or another accessible security method.
Verify the new method when prompted.
After all existing security information is replaced, Microsoft requires a 30-day waiting period before you can sign in with the replacement information. Using the old security method during this period would cancel the pending update.^1^

Use a regular mobile number; Microsoft does not accept VoIP numbers for sign-in verification codes.^1^

If another verification method is available

If the prompt offers an accessible email address, Authenticator app, or another number:

Verify your identity using that method.
Open your Microsoft account’s Additional security options.
Select Add a new way to sign in or verify.
Add and verify the new mobile number.
Expand the old phone-number entry and select Remove.

Removal is scheduled rather than immediate; Microsoft applies a 30-day waiting period before a removed verification method is deleted.^2^

If the replacement option is missing or fails

Use Microsoft’s sign-in helper, which checks the account and directs you to the available recovery options.^3^

Avoid repeatedly requesting codes because excessive attempts can temporarily block code delivery. Microsoft support agents cannot send verification codes or directly change account security details.^1^

References