Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
839 questions
1 answer
my pc security
can I get microsoft to check all of my pc security to make sure its up to date
Microsoft Security | Microsoft Defender | Other
asked
2026-11-07T16:10:24.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
jack haight
0
Reputation points
answered
2026-11-07T16:10:59.64+00:00
AI answer
1 answer
I do not have permission to access my OneDrive files when I am logged into OneDrive online
I am logged into my OneDrive online account. When I click on one of my own files, an error message pops up saying that I do not have permission to access that file. How do I fix this? Thanks!
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,416 questions
asked
2026-11-07T16:10:03.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jill Cramer, MD
0
Reputation points
answered
2026-11-07T16:10:55.1666667+00:00
AI answer
1 answer
How to fix M365 excel as it is saying to update the product key
Can you assist as I'm not able to open M365 excel since it is giving error showing your software not able to update due to product key.
Microsoft 365 and Office
Microsoft 365 and Office
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
3,086 questions
asked
2026-11-07T16:09:43.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 72%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
DEVARAKONDA SUHAAS
0
Reputation points
answered
2026-11-07T16:16:17.0166667+00:00
AI answer
2 answers
extended security updates error
I have a Windows 10 computer successfully enrolled in Microsoft's Extended Security Updates (ESU) program. Windows Update repeatedly fails with error 0x80070643. This problem has persisted for months despite extensive troubleshooting, including Windows…
Windows for home | Windows 10 | Extended Security Update (ESU)
asked
2026-11-07T15:54:44.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 94%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
John Hale
0
Reputation points
commented
2026-11-07T19:29:53.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
42,495
Reputation points
Independent Advisor
2 answers
warranty details and activation date Device Serial Number: 0F34QR726173K9
i need a warranty card from the microsoft authorization of my surface laptop Device Serial Number: 0F34QR726173K9
Surface | Other
1,486 questions
asked
2026-11-07T15:53:51.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 56.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sanjay Kumar Nath
0
Reputation points
edited the question
2026-11-07T17:03:41.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ruwim.B
7,325
Reputation points
Volunteer Moderator
2 answers
Try to recovery account that inactive for more than 2 years
My friend tried to login back hotmail account but it show this account does not exist, then tried to register account using same hotmail it show this username already taken. Its there anyway to recover this account?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,558 questions
asked
2026-11-07T15:50:37.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 90%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jerick Leow
0
Reputation points
commented
2026-11-07T17:07:03.73+00:00
EmilyS726
278.4K
Reputation points
Independent Advisor
1 answer
Technical Support Request: Random Laptop Restarts (Hypervisor Error 0x20001)
Issue Description: My laptop is experiencing random, sudden restarts under all types of workloads. It shuts down and reboots instantly without warning. This happens during low-intensity tasks like typing in Microsoft Word, watching YouTube videos, or…
Windows for home | Windows 11 | Performance and system failures
32,748 questions
asked
2026-11-07T15:48:41.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 17%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX%3C/text%3E%3C/svg%3E)
xnooby
0
Reputation points
answered
2026-11-07T15:49:33.0766667+00:00
AI answer
2 answers
My display
My Windows display settings were changed, and now my taskbar looks enlarged and my screen colors look lighter than before. My display resolution and scaling are back to their recommended settings, but my PC still doesn't look the way it did originally. I…
Windows for home | Windows 10 | Settings
21,847 questions
asked
2026-11-07T15:47:24.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 63%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mario Gomez
0
Reputation points
answered
2026-11-07T16:19:18.3933333+00:00
Dio Xavier
298.3K
Reputation points
Volunteer Moderator
1 answer
Legal Name Change Request Redirects to Broken Engage Center No Access Error
Hello Microsoft Support, I need to change my legal name on my Microsoft Learn / Certification profile so it matches my government-issued ID before my exam. However, I am completely blocked by a system error loop. Every time I try to submit a support…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,755 questions
asked
2026-11-07T15:42:41.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 4%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
karthikeyan S
0
Reputation points
answered
2026-11-07T18:35:38.1633333+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
0 answers
Cant redeem gamepass on my pc
I cant redeem my gampass on my laptop thats included with my device, when i try it just says try that again and says something happened on your end.
Windows for home | Windows 11 | Apps
2,478 questions
asked
2026-11-07T15:41:56.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Myles Ravenscroft
0
Reputation points
asked
2026-11-07T15:41:56.41+00:00
Myles Ravenscroft
0
Reputation points
1 answer
Defender for Storage: enabling fails with "Failed to disable advanceThreatProtectionSettings" (500), subscription-level plan doesn't apply either
can't enable Microsoft Defender for Storage (with on-upload malware scanning) on any storage account of my subscription. I've tried the resource level, the subscription level, a brand-new storage account, Bicep, the portal and the CLI, and none of them…
Azure Storage
Azure Storage
Globally unique resources that provide access to data management services and serve as the parent namespace for the services.
3,898 questions
asked
2026-11-07T15:41:45.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 83%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOS%3C/text%3E%3C/svg%3E)
Olivier Sagory
0
Reputation points
answered
2026-11-07T19:36:32.19+00:00
Gulnaz Mushtaq
490
Reputation points MVP
2 answers
Problem after renew my annual subscription
Hi sir After I renew my annual subscription multiple sender emails are not delivered to me and senders are getting bounce email. exact error: 550 5.7.1 message rejected.mmexport1794065811188.jpgScreenshot_20261107_231719_WeChat.jpg
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,558 questions
asked
2026-11-07T15:38:23.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 45%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVG%3C/text%3E%3C/svg%3E)
Vijay Goneri
0
Reputation points
answered
2026-11-07T16:14:27.6033333+00:00
EmilyS726
278.4K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Surface Pro key board
How do I turn on my surface pro 6 keyboard? Thank you
Surface | Accessories | Surface mice and keyboards
727 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 22%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
1 answer
Locked out of tenant and cannot contact support via Admin Center.
Hi, I am unable to login with my Super Admin user and therefore cannot initiate a support case inside of 365 Admin Center. I also attempted to call but the IVR just read me out a link and hung up no matter what I tried. Here's the error I'm…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,226 questions
asked
2026-11-07T15:28:54.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 28.999999999999996%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TylerHoban
0
Reputation points
edited the question
2026-11-07T16:51:23.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 15%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jack-Bu
7,220
Reputation points Microsoft External Staff
Moderator
1 answer
Other laptops using my Microssoft account
Say 6 years ago I logged onto my laptop (LAP 1) with my newly created Microsoft account. It is still logged in even though I have given that laptop to my partner. I dont have access to that laptop anymore. My partner has a different email address. I…
Windows for home | Windows 11 | Accounts, profiles, and login
10,496 questions
asked
2026-11-07T15:22:36.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 52%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Me0166
0
Reputation points
edited the question
2026-11-07T18:29:52.3133333+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
1 answer
Microsoft Teams: no longer access to previous chats from Skype
I suddenly remembered I had made a groupchat (with only me in it) which I used to "save" pictures, but I am now unable to access that chat as it appears that it doesn't exist anymore. I remember going on Teams and seeing my old chats from…
Microsoft Teams | Microsoft Teams Free | Chats
Microsoft Teams | Microsoft Teams Free | Chats
Text-based conversations between users with searchable history in Microsoft Teams Free
287 questions
asked
2026-11-07T15:21:55.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 48%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL6%3C/text%3E%3C/svg%3E)
LaureMartens-6569
0
Reputation points
answered
2026-11-07T17:15:41.79+00:00
Ruwim.B
7,325
Reputation points
Volunteer Moderator
1 answer
Profile password
I just recently changed my password in my profile but when I try to sign in it says incorrect password
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,619 questions
asked
2026-11-07T15:10:35.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 30%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
Betty Rogers
0
Reputation points
answered
2026-11-07T15:11:08.7133333+00:00
AI answer
1 answer
Phone Connect
When after installing Microsoft phone connect I went to my phone and found new groups of games and search bar that I did not install. I cannot uninstall. Help please.
Windows for home | Windows 11 | Connect Phone and PC
1,459 questions
asked
2026-11-07T15:08:42.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 62%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Keith H
0
Reputation points
answered
2026-11-07T15:22:19.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 81%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Rayyan Fawad
1,255
Reputation points
2 answers
Locked our of authenticator
When I open the authenticator it asks me to sign in to add my account. When I try, it sends a 2-digit number and asks me to open the app and enter it. But I can't open the app as it is locked. I am going round in circles.
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,226 questions
asked
2026-11-07T14:59:13.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 54%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Ronald Evans
0
Reputation points
answered
2026-11-07T15:31:33.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
7,980
Reputation points Microsoft External Staff
Moderator
2 answers
Email is being recognized as spam and not allowing to send emails
When trying to send emails I am going this error message. This is a business email Delivery has failed to these recipients or groups: [Moderator note: Personally Identifiable Information removed]@gmail.com This message couldn't be delivered because the…
Outlook | Web | Outlook on the web for business | Email
Outlook | Web | Outlook on the web for business | Email
Sending, receiving, and organizing email in Outlook on the web for business
2,986 questions
asked
2026-11-07T14:57:03.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 80%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jabulani Cooper
0
Reputation points
edited the question
2026-11-07T15:22:15.1466667+00:00
Daniel-Vo
7,980
Reputation points Microsoft External Staff
Moderator