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2 answers

Double billing

Product Microsoft 365. Microsoft are taking two monthly payments by direct debit for the same product. I have cancelled one of the direct debits. I have looked on varies Microsoft websites to inform them about the billing error and apply for a refund.…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T13:25:36.59+00:00
Richard Wild 0 Reputation points
edited an answer 2026-11-11T13:58:54.97+00:00
Daniel-Vo 8,170 Reputation points Microsoft External Staff Moderator
3 answers

Pinned chats missing in Copilot

I have had this issue a few times lately. All my pinned chats on Copilot have gone missing. I have tried to log out and log in but the issue persists. Need to know if there's a way to retrieve and avoid this issue.

Microsoft Copilot | Other
asked 2026-10-15T01:16:53.8333333+00:00
Shubham Narula 15 Reputation points
answered 2026-11-11T13:58:52.7966667+00:00
Oleg Mastriukov 0 Reputation points
0 answers

hoa i fix this

Contact Azure Support to reactivate your subscription We’ve identified suspicious activity in your subscription. To protect your account, we’ve disabled the subscription. Please contact Azure support to reactivate your subscription. i cant contact the…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,175 questions
asked 2026-11-11T13:58:32.37+00:00
MOHAMMED 0 Reputation points
1 answer

When is my bill due?

I have applied for nonprofit status which takes up to 7 days. I recently got my yearly invoice showing my payment did not go through. That is because the credit card had been compromised and was cancelled. I'd like to learn if my nonprofit has been…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-11-11T13:56:59.2633333+00:00
roz tandy 0 Reputation points
answered 2026-11-11T13:57:52.1133333+00:00

AI answer

2 answers One of the answers was accepted by the question author.

Inbox rules of shared mailbox are not showing on classic outlook

Hello, I am seeing a functionality drop in the classic outlook. I have added the shared mailbox as a separate account on classic outlook where I have full access to the shared mailbox. When I check manage rules and alerts, I don't see any rules which…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-10T13:30:04.98+00:00
Surya kumar 390 Reputation points
edited a comment 2026-11-11T13:57:37.78+00:00
Jayden-P 4,305 Reputation points Independent Advisor
0 answers

Azure Kubernetes Service: Stale vulnerability assessment — Recommendation not updated since 11/2025

TITLE: Azure Kubernetes Service: Stale Vulnerability Assessment — Not Updated Since November 2025 DETAILS: Title: Defender for Cloud: preview assessment 5409cb02 ("Vulnerable Azure Kubernetes Service should be updated…") frozen since Nov 2025…

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-11-11T13:57:15.9166667+00:00
MarcoBlasco-8017 0 Reputation points
2 answers

Says I don't own the game even though its in my purchase history.

Says I don't own the game even though its in my purchase history.

Windows for home | Windows 11 | Gaming
asked 2026-09-26T16:38:48.9633333+00:00
ethan jekobovich 5 Reputation points
commented 2026-11-11T13:56:24.83+00:00
Jack 0 Reputation points
1 answer

Voice command in Excel would not turn off

I wanted to dictate in Excel and Word. I started with Excel and suddenly if I typed something and hit tab, I had an electronic voice repeating back to me what I just typed. The problem? I couldn't turn it off! I went to Geek Squad and their top local…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-11-11T13:55:08.3633333+00:00
Sylvia 0 Reputation points
answered 2026-11-11T13:55:47.5066667+00:00

AI answer

2 answers One of the answers was accepted by the question author.

How to fix windows 11 download iso disk image not downloading and coming up with a error page

Every time i try to download the windows 11 iso disk image it keeps coming up with an error page saying: Error We encountered a problem processing your request. Please try again later. Reference ID:…

Windows for home | Windows 11 | Recovery and backup
asked 2026-06-03T08:45:07.58+00:00
Heavy Warden 19 40 Reputation points
commented 2026-11-11T13:55:23.7333333+00:00
erdenebayar shatar 0 Reputation points
1 answer

Unable to Sign In to Azure Portal

Hello Team, I'm experiencing an issue signing in to Azure Portal using my personal Microsoft account. I have an existing Pay-As-You-Go subscription, but the sign-in process repeatedly requests Microsoft Authenticator verification, which I'm unable to…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-11T11:59:39.0133333+00:00
Dineshkumar T B 0 Reputation points
edited the question 2026-11-11T13:54:50.3533333+00:00
Dineshkumar T B 0 Reputation points
1 answer One of the answers was accepted by the question author.

Login looping/can't go to my Microsoft account

This case is very weird I've been looking around for abt 3 hours now and I still cant fix it, I can login to my account but I cant like go to my Microsoft account so like I login sort of then if you click the profile picture on the website and click…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-09-28T04:12:48.8166667+00:00
R 25 Reputation points
commented 2026-11-11T13:54:27.8+00:00
Loki V 0 Reputation points
1 answer

Urgent escalation – Tenant Lockout – MFA lost – Microsoft hotline not connecting

Hello Microsoft Entra Support Team, We need urgent assistance with a complete tenant administrator lockout. The administrator's password is valid, but the registered Microsoft Authenticator/TOTP method is permanently unavailable. No other accessible…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-06T09:40:27.6933333+00:00
caas 0 Reputation points
answered 2026-11-11T13:53:22.1066667+00:00
Meet Patil 0 Reputation points
2 answers

Install error - 0x800700aa

Install error - 0x800700aa Windows 10/11 - Update for Microsoft Defender for Endpoint - KB5005292 (Version 10.8839.26080.2008) - Current Channel (Broad)

Windows for home | Other | Windows update
asked 2026-11-11T06:48:50.6466667+00:00
sandhya rani 0 Reputation points
answered 2026-11-11T13:53:10.7666667+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
3 answers

Demande activation windows suite mise à jour du BIOS, erreur 0x803FABC3

Bonjour, suite à une mise à jour du BIOS, ma version de windows n'est plus active. Le code erreur 0x803FABC3 s'affiche et la fonctionnalité dépannage ne fonctionne pas. Savez-vous comment réactiver ma version sans avoir à racheter une license ?

Windows for home | Windows 11 | Licensing and activation
asked 2026-10-29T08:26:41.5966667+00:00
JoVAL 0 Reputation points
answered 2026-11-11T13:52:59.0733333+00:00
Mayspack 0 Reputation points
1 answer

Using Copilot

I have not used Copilot. I am interested in using it in the future. Where can I find instructions on using Copilot

Microsoft Copilot | Other
asked 2026-11-11T13:51:09.84+00:00
LH Lonon 0 Reputation points
answered 2026-11-11T13:52:30.3733333+00:00
Meet Patil 0 Reputation points
2 answers

missing recent version of a file in onedrive

A few days ago I was recording info in an excel file which is stored in OneDrive. Today, I try to update that file. BUT the most recent version I can find in OneDrive is dated 22 October 2026! What happened to the last three weeks of data entered into…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-09T10:48:01.64+00:00
John Rentz 0 Reputation points
answered 2026-11-11T13:52:00.84+00:00
Meet Patil 0 Reputation points
2 answers

Unable to Sign In to Windows 11 – PIN Disabled and Password Not Working

Basically, my PIN was somehow disabled due to “failed sign-in attempts or repeated shutdowns.” So, I switched to using my password, but now it says my password is incorrect. I double-checked, and I’m absolutely sure it’s correct! I can’t even click on “I…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-09T11:59:53.31+00:00
Kayla Deegan 0 Reputation points
answered 2026-11-11T13:50:41.3966667+00:00
Meet Patil 0 Reputation points
3 answers

Connecting 2 external sceen To my surface Laptop studio.

hello while traveling i want to use 2 portable screen to connect to my surface laptop studio 2. I would like to know if those screen will be working on my surface laptop. My sufrace laptop spec: Porcessor 13t ge intel core I7 13800H Ram : 64GB Graphique…

Surface | Surface Laptop | Display and screen
asked 2026-11-09T11:12:20.82+00:00
fabrizio Roy 0 Reputation points
answered 2026-11-11T13:50:10.51+00:00
Meet Patil 0 Reputation points
2 answers

Can not access my personal word or excel account

Hi When I open either word or an excel document it says I don't have permission, it was all ok the previous day, then it asks me to sign in, which I enter my email then it comes up as this is not found, school email but it's a personal account, Can I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-09T09:59:51.8333333+00:00
paul jones 0 Reputation points
commented 2026-11-11T13:49:55.9+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
2 answers

MS excel not working

I am using MS office 365 and suddenly my Excel stopped working and showing error. what can i do to fix it

Microsoft 365 and Office | Excel | Other | Other
asked 2026-11-09T09:19:02.6966667+00:00
tarun ramchandani 0 Reputation points
edited an answer 2026-11-11T13:48:57.22+00:00
Meet Patil 0 Reputation points