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Paid Microsoft 365 business subscription — administrator account inaccessible

Paid Microsoft 365 business subscription — administrator account inaccessible I purchased Microsoft 365 Apps for Business directly from Microsoft on November 6, 2026, for $120. I cannot activate Word or access the Microsoft 365 admin center. The admin…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-11-11T18:43:33.79+00:00
Jody Gold 0 Reputation points
edited an answer 2026-11-11T18:57:01.11+00:00
Jay1 Tran 1,995 Reputation points Independent Advisor
2 answers

Lost contacts on Outlook account

I have lost my contacts on my Outlook account. I've tried deleted items approach, and it failed.

Outlook | Web | Outlook.com | Contacts
asked 2026-11-11T18:34:34.2766667+00:00
Charles White 0 Reputation points
commented 2026-11-11T18:54:21.31+00:00
Charles White 0 Reputation points
1 answer

Overcharged

I believe I was overcharged back in September. I was charged for 2 subscriptions. Could I be refunded for one of them?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T18:50:33.9133333+00:00
Alicia Everett 0 Reputation points
answered 2026-11-11T18:51:09.2833333+00:00

AI answer

1 answer

HELP with an outstanding invoice

I need assistance tracking a case with the Data Protection Team. I was supposed to get a call back from someone, but haven't received it and it is time sensitive. I need to pay an outstanding invoice to ensure my service does not get discontinued. Here…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

1,089 questions
asked 2026-11-11T18:50:01.8533333+00:00
Heath O'Leary 0 Reputation points
answered 2026-11-11T18:50:55.7266667+00:00

AI answer

0 answers

Artifact Signing organization validation repeatedly returns to Action Required after Verification successful

We are setting up Public Trust organization identity validation for a US company in Azure Artifact Signing (East US). First request: The representative completed the ID/photo process, added a Verified ID to Microsoft Authenticator, tapped Share, and…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,791 questions
asked 2026-11-11T18:50:22.1766667+00:00
Tracy Dalzell 0 Reputation points
1 answer

SORTING OUTLOOK

I recently removed and the installed a more current version of Office. Several problems but one is very consistent. Used to be able to manually arrange the logical/to me order of folders below the common In/Draft/Out/Sent/Trash instead of sorting them…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-11T18:23:42.5566667+00:00
Glyn Alexander Wild 0 Reputation points
answered 2026-11-11T18:48:22.7433333+00:00
Aetherin 3,845 Reputation points Independent Advisor
2 answers

Users can access the file but cannot access the library

My colleagues can open a SharePoint file when I send them a direct link, but they don’t see the document library when they browse that SharePoint site. Do you know what might be causing this?

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-11-10T18:23:57.1133333+00:00
James Scot 0 Reputation points
commented 2026-11-11T18:46:42.3966667+00:00
Hani-Ng 2,835 Reputation points Independent Advisor
0 answers

How to fix the log in via Microsoft Authenticator?

Everytime I try to select any action it opens an in-app browser for me to confirm my identity and asks for a code but I can't access the code because I'm already in the in-app browser making it so that I can't go back to the app, in other words, it's a…

Microsoft Security | Microsoft Authenticator
asked 2026-11-11T18:44:15.7266667+00:00
Guilherme Castro 0 Reputation points
2 answers

Sole Global Administrator locked out by MFA – need Data Protection team reset

I am the only Global Administrator of my Microsoft 365 Business Basic tenant. Sign-in: [Moderator note: Personally Identifiable Information removed]@getmarkaioffice.com (originally [Moderator note: Personally Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T18:20:07.5566667+00:00
David Queen 0 Reputation points
edited the question 2026-11-11T18:45:17.9433333+00:00
Jack-Bu 7,310 Reputation points Microsoft External Staff Moderator
0 answers

Individual Artifact Signing validation failed with no reason

My Individual Public identity validation for Artifact Signing Basic in East US went from Action Required to Failed. The Azure portal and status email show no reason. Can a Microsoft moderator advise how to get the existing request reviewed and what to…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,791 questions
asked 2026-11-11T18:44:04.7066667+00:00
Hayden Ritchie 0 Reputation points
2 answers

I need a domain released

I own the domain moonwealthmgmt.com but its currently tied to a Microsoft 365 tenant I dont have access to. I need it released so I can use it for email. Squarespace support couldnt help

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T18:34:49.6233333+00:00
Mary Allen 0 Reputation points
answered 2026-11-11T18:45:09.8633333+00:00
Ivory 2,710 Reputation points Independent Advisor
2 answers

Waiting for annual charge to my CC

As I understand it, my account renews on November 9th every year. I have been watching for the charge and it is not coming through. But my account says it will renew on November 9th next year. So where is the charge for this year?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T18:05:59.64+00:00
Keith Marion 0 Reputation points
answered 2026-11-11T18:44:28.0166667+00:00
paulr0511 49,755 Reputation points Independent Advisor
2 answers

Email Attachments disabled/greyed out - Unable to open or view file attachments in email - Outlook for Mac/Exchange

Hi Support, For the past few weeks we've had some users run into an issue with Outlook when opening meetings from a calendar that have file attachments. This is an intermittent issue of the file attachments being greyed out, unavailable, users being…

Outlook | MacOS | New Outlook for Mac | For education
asked 2026-11-11T18:29:22.65+00:00
Jay Betito 0 Reputation points
edited an answer 2026-11-11T18:44:23.4333333+00:00
Hani-Ng 2,835 Reputation points Independent Advisor
2 answers

Artifact Signing organization validation remains In Progress after document upload

Our organization identity validation for Habesha Labs remains In Progress after we uploaded our formation document on October 22, 2026. Our Windows application is ready, but code signing is waiting on this validation. Our Azure Basic support plan…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,791 questions
asked 2026-11-11T18:42:42.37+00:00
Rod J 0 Reputation points
answered 2026-11-11T18:43:54.34+00:00

AI answer

3 answers

Error message in Merge replication "Call sp_MSensure_single_instance"

In replication monitor, I read an error message from a merge replication " Command attempted: {call sp_MSensure_single_instance (N'IZT4N73LFYS1BMZ\FLAG2-flagdata-Flag Data Tables-WIN-5PNEMH7B8TU-642', 4)} Error messages: The…

SQL Server | Other
SQL Server | Other

Additional SQL Server features and topics not covered by specific categories

14,836 questions
asked 2022-12-27T03:04:53.163+00:00
Gao Peng 26 Reputation points
answered 2026-11-11T18:43:52.2133333+00:00
Neil 0 Reputation points
2 answers

Need assistance troubleshooting Teams meeting creation issue

We have a user who is unable to create Teams meetings from: Teams Desktop Teams Web Outlook on the Web (OWA) New Outlook However, the user can successfully create Teams meetings from Classic Outlook. We captured a HAR log and observed that the…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
asked 2026-11-11T18:35:19.11+00:00
Dustin 0 Reputation points
edited an answer 2026-11-11T18:43:49.5766667+00:00
BabybooHN 3,895 Reputation points Independent Advisor
2 answers

My microsoft account got hacked and microsoft is no help

My microsoft account got hacked and they changed the email and password. It wouldnt have been an issue if microsoft support didnt take me in circles. Is there a way to open a case?

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-11T18:09:19.9766667+00:00
Yegor Lantsman 0 Reputation points
answered 2026-11-11T18:43:40.3766667+00:00
EmilyS726 279.7K Reputation points Independent Advisor
2 answers

How do I stop One Drive and keep my files only on my hard drive?

How do I stop One Drive and keep all my files only on my hard drive? I have my own back up process. I do not want to see it in file manager. thanks

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-05T20:22:40.6533333+00:00
George Peppes 20 Reputation points
commented 2026-11-11T18:43:24.92+00:00
David P 0 Reputation points
1 answer

Blocked access to the camera.

I am using an iPhone 11 with iOS 27.2.1. I somehow blocked access to my camera and I do not know how to reverse the blocked access.

Microsoft Security | Intune | Microsoft Intune iOS
asked 2026-11-11T18:37:45.8933333+00:00
Will Burns 0 Reputation points
answered 2026-11-11T18:39:39.71+00:00

AI answer

2 answers

Why cant a billionaire make their products affordable? Why cant people afford this?

Becoming a Billionaire is a magnificent achievement. However, my keyboard to my tablet (that i rely on for online schooling) stopped working. Best Buy said they cant fix it and i need to buy a new one. I can not afford a keyboard that is $215+ CAD. I…

Microsoft 365 and Office | Access | For education | Other
asked 2026-11-10T20:32:04.5433333+00:00
Penny Wilson 0 Reputation points
edited an answer 2026-11-11T18:38:58.7233333+00:00
George Hepworth 23,135 Reputation points Volunteer Moderator