Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Paid Microsoft 365 business subscription — administrator account inaccessible
Paid Microsoft 365 business subscription — administrator account inaccessible I purchased Microsoft 365 Apps for Business directly from Microsoft on November 6, 2026, for $120. I cannot activate Word or access the Microsoft 365 admin center. The admin…
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Lost contacts on Outlook account
I have lost my contacts on my Outlook account. I've tried deleted items approach, and it failed.
Outlook | Web | Outlook.com | Contacts
Organizing and accessing contact information in Outlook.com
Overcharged
I believe I was overcharged back in September. I was charged for 2 subscriptions. Could I be refunded for one of them?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AI answer
HELP with an outstanding invoice
I need assistance tracking a case with the Data Protection Team. I was supposed to get a call back from someone, but haven't received it and it is time sensitive. I need to pay an outstanding invoice to ensure my service does not get discontinued. Here…
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
AI answer
Artifact Signing organization validation repeatedly returns to Action Required after Verification successful
We are setting up Public Trust organization identity validation for a US company in Azure Artifact Signing (East US). First request: The representative completed the ID/photo process, added a Verified ID to Microsoft Authenticator, tapped Share, and…
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
SORTING OUTLOOK
I recently removed and the installed a more current version of Office. Several problems but one is very consistent. Used to be able to manually arrange the logical/to me order of folders below the common In/Draft/Out/Sent/Trash instead of sorting them…
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
Users can access the file but cannot access the library
My colleagues can open a SharePoint file when I send them a direct link, but they don’t see the document library when they browse that SharePoint site. Do you know what might be causing this?
Microsoft 365 and Office | SharePoint | For business | Windows
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
How to fix the log in via Microsoft Authenticator?
Everytime I try to select any action it opens an in-app browser for me to confirm my identity and asks for a code but I can't access the code because I'm already in the in-app browser making it so that I can't go back to the app, in other words, it's a…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Sole Global Administrator locked out by MFA – need Data Protection team reset
I am the only Global Administrator of my Microsoft 365 Business Basic tenant. Sign-in: [Moderator note: Personally Identifiable Information removed]@getmarkaioffice.com (originally [Moderator note: Personally Identifiable Information…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Individual Artifact Signing validation failed with no reason
My Individual Public identity validation for Artifact Signing Basic in East US went from Action Required to Failed. The Azure portal and status email show no reason. Can a Microsoft moderator advise how to get the existing request reviewed and what to…
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
I need a domain released
I own the domain moonwealthmgmt.com but its currently tied to a Microsoft 365 tenant I dont have access to. I need it released so I can use it for email. Squarespace support couldnt help
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Waiting for annual charge to my CC
As I understand it, my account renews on November 9th every year. I have been watching for the charge and it is not coming through. But my account says it will renew on November 9th next year. So where is the charge for this year?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Email Attachments disabled/greyed out - Unable to open or view file attachments in email - Outlook for Mac/Exchange
Hi Support, For the past few weeks we've had some users run into an issue with Outlook when opening meetings from a calendar that have file attachments. This is an intermittent issue of the file attachments being greyed out, unavailable, users being…
Outlook | MacOS | New Outlook for Mac | For education
Using the New Outlook for Mac features in educational settings
Artifact Signing organization validation remains In Progress after document upload
Our organization identity validation for Habesha Labs remains In Progress after we uploaded our formation document on October 22, 2026. Our Windows application is ready, but code signing is waiting on this validation. Our Azure Basic support plan…
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
AI answer
Error message in Merge replication "Call sp_MSensure_single_instance"
In replication monitor, I read an error message from a merge replication " Command attempted: {call sp_MSensure_single_instance (N'IZT4N73LFYS1BMZ\FLAG2-flagdata-Flag Data Tables-WIN-5PNEMH7B8TU-642', 4)} Error messages: The…
SQL Server | Other
Additional SQL Server features and topics not covered by specific categories
Need assistance troubleshooting Teams meeting creation issue
We have a user who is unable to create Teams meetings from: Teams Desktop Teams Web Outlook on the Web (OWA) New Outlook However, the user can successfully create Teams meetings from Classic Outlook. We captured a HAR log and observed that the…
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
Setting up future meetings with participants using Teams calendar or Outlook integration
My microsoft account got hacked and microsoft is no help
My microsoft account got hacked and they changed the email and password. It wouldnt have been an issue if microsoft support didnt take me in circles. Is there a way to open a case?
Windows for home | Windows 11 | Accounts, profiles, and login
How do I stop One Drive and keep my files only on my hard drive?
How do I stop One Drive and keep all my files only on my hard drive? I have my own back up process. I do not want to see it in file manager. thanks
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
Blocked access to the camera.
I am using an iPhone 11 with iOS 27.2.1. I somehow blocked access to my camera and I do not know how to reverse the blocked access.
Microsoft Security | Intune | Microsoft Intune iOS
Managing iOS devices using Microsoft Intune
AI answer
Why cant a billionaire make their products affordable? Why cant people afford this?
Becoming a Billionaire is a magnificent achievement. However, my keyboard to my tablet (that i rely on for online schooling) stopped working. Best Buy said they cant fix it and i need to buy a new one. I can not afford a keyboard that is $215+ CAD. I…
Microsoft 365 and Office | Access | For education | Other
A family of Microsoft relational database management systems designed for ease of use.