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3 answers

Microsoft AutoUpdate is not working across any apps.

I have waited, restarted but cannot get it to work and the apps keep crashing

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-28T10:54:09.07+00:00
Annette Cove 0 Reputation points
commented 2026-11-05T07:48:40.3+00:00
Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

activating microsoft 365

I am trying to activate a shared Microsoft 365 subscription on an apple notebook but I keep getting an error message that will not allow me to activate the subsription

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-28T21:57:35.5233333+00:00
Juerg Baenziger 20 Reputation points
commented 2026-11-03T21:49:21.7966667+00:00
Juerg Baenziger 20 Reputation points
3 answers

Can't activate Word (macOS)

I bought a one time license for Word. Since I've bought it, I shouldn't have to pay for it again. Office is saying Your Office 2021 license is not supported with this version of the application. I've ran the license uninstall tool, uninstalled office,…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-23T17:56:38.9033333+00:00
David Jackson 0 Reputation points
edited an answer 2026-10-31T15:59:06.2266667+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

Office home & business 2021

I own Office Home & Business 2021 (Order #1006353832). The product is redeemed and appears in my Microsoft account under Services & Subscriptions, showing it was added on September 9, 2022. I have used Office successfully since then. On October…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-28T19:32:27.5633333+00:00
Megumi Kanzaki 0 Reputation points
commented 2026-10-30T21:27:57.22+00:00
Edward_Rainsford 0 Reputation points
2 answers

Office Home & Student 2021 licence recognised in account but not activating on Mac

I purchased Office Home & Student 2021 in 2022 with my MacBook Air M1. The licence is still listed under my Microsoft account, but both Word and Excel are asking me to purchase a Microsoft 365 subscription. I have reinstalled Office directly from…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-26T08:02:14.75+00:00
Harshika Verma 0 Reputation points
answered 2026-10-30T14:17:09.96+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Microsoft AutoUpdate on my Mac mini M1.

Hello, I am experiencing a persistent issue with Microsoft AutoUpdate on my Mac mini M1. Microsoft AutoUpdate repeatedly opens its main window displaying "All apps are up-to-date", even though no updates are available. System information: …

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-14T11:21:41.7866667+00:00
Ales Kogovsek 20 Reputation points
edited the question 2026-10-30T09:41:47.3066667+00:00
Griffith N 0 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Word locked up with new release 16.114.x on Home & Business 2021 for Mac. Perpetual license

Following Microsoft Office update to 16.114.x I cannot use Word. It is locked. Ho do I get back to using it.

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-30T01:55:58.3766667+00:00
Jack Hill 20 Reputation points
accepted 2026-10-30T02:19:30.9566667+00:00
Jack Hill 20 Reputation points
1 answer

can not use Microsoft Office 2021 for Perpetual License

ตอนนี้มีปัญหาอยู่ว่าไม่สามารถใช้งานMicrosoft Office Home and student 2021 ESD (79G-05337) ใน Apple MacBook Air 13 :M2 chip 8C GPU/8GB/256GB ได้ ซึ่งซื้อแบบถาวรตลอดชีพ แต่ด้วยการอัพเดท Microsoft office 365 ใหม่แล้ว แต่ไม่ได้คำนึงถึงลูกค้าที่ซื้อแบบถาวร…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-28T07:59:52.14+00:00
Sireetorn Apitanang 0 Reputation points
edited the question 2026-10-28T09:11:42.5233333+00:00
Gérard Oomens 133.6K Reputation points Volunteer Moderator
1 answer

Office Home & Student 2021 for Mac suddenly lost activationOffice Home & Student 2021 for Mac suddenly lost activation

I own a perpetual Microsoft Office Home & Student 2021 license for Mac, purchased together with my iMac in 2022. The license is still listed in my Microsoft account, and the account page still offers the option to install Office. However, on October…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-26T15:19:17.2833333+00:00
Petr Haraším 0 Reputation points
commented 2026-10-28T00:23:09.5666667+00:00
Ian-T 15,695 Reputation points Microsoft External Staff Moderator
2 answers

Word will not work

I need to speak to a live person about microsoft office 365 personal for a MAC. I speant 6 hours on this yesterday, got to a live person three hours in and worked with the agent until she moved me to tech for a screen share but I was cut off after a…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-27T13:56:17.87+00:00
Mark Frailey 0 Reputation points
answered 2026-10-27T15:21:40.4666667+00:00
GsN5034 - IA 79,820 Reputation points Independent Advisor
2 answers

I own perpetual license of - Microsoft Home and Office 2021. Need to reinstall it

I own perpetual license of - Microsoft Home and Office 2021. Yesterday I noticed that it was not allowing me to save or edit word and excel files and was asking me to upgrade to Microsoft 365. Since I have a perpetual license, I expect to be able to…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-25T19:40:47.1833333+00:00
ANANT MAHALE 0 Reputation points
commented 2026-10-27T13:49:55.01+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
1 answer

mac big sur 11.7.11 can no longer use office?

My mac is big sur 11.7.11, and can not update to higher version, and office after 16.77 can not support big sur. So this mac could not active the office anymore?

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-07-15T09:56:24.0233333+00:00
Serena 5 Reputation points
commented 2026-10-27T00:56:31.5833333+00:00
Scott L 0 Reputation points
2 answers

activate word for office 2021 getting error code 0x0

while trying to activate word for office 2021 getting error code 0x0

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-26T20:47:16.79+00:00
Robert Pilarte 0 Reputation points
answered 2026-10-26T21:20:49.8366667+00:00
EmilyS_726 34,015 Reputation points Volunteer Moderator
2 answers

Office 365 activation generates Error 0x0

Trying to get Excel to edit and save documents now. Tried activating using my existing Office 365 account, get a message "Unknown Error" an unknown error has occurred. The error code is: 0x0. Activation screen freezes.

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-07-14T17:18:18.64+00:00
John Chmaj 5 Reputation points
commented 2026-10-26T19:17:54.2166667+00:00
Eishita Alam 0 Reputation points
3 answers

Saving documents in Office 365 suddenly stopped working

I have tried AutoUpdate - it wasn't on my Mac so I downloaded the current version. After AutoUpdate, it says Excel is up to date but I still can't save. Trying to refresh the license also didn't work.

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-26T02:17:33.29+00:00
carolyn luskin 5 Reputation points
commented 2026-10-26T19:02:32.9766667+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

How do I get my Microsoft software into my laptop,which I have purchased

How do I get my Microsoft ware into my laptop I have paid but can’t get .mac

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-26T10:46:09.7766667+00:00
penny densham 0 Reputation points
answered 2026-10-26T11:20:33.1933333+00:00
DaveM121 946.1K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Restoring activation

I purchased Office Home & Student 2021, and it is listed in my Microsoft account. However, Word for Mac version 16.114.1 displays "No License Found" and says my Office 2021 license is not supported by this application version. Microsoft…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-26T05:31:49.73+00:00
Juvena Antiporta 20 Reputation points
accepted 2026-10-26T06:16:45.1066667+00:00
Juvena Antiporta 20 Reputation points
3 answers

Problems with auto update after new product installation

I installed Office Home for Mac and tried to update. I got a message that there were problems with certain applications.

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-25T16:49:25.96+00:00
Ann Bracken 0 Reputation points
answered 2026-10-25T19:23:36.5866667+00:00
Bob Jones AKA CyberTaz MVP 438.5K Reputation points
2 answers

Non subscription Office 2021 deactivated by Microsoft. How do I use my Office 2021 licesne?

23 October software "upgrade" to Mac OS X Office 2021 install prohibits activation of my Office 2021 Perpetual license with: Your Office 2021 license is not supported with this version of the application. Learn more How do I (re?) install…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-23T12:29:22.39+00:00
Jeff Sumner 0 Reputation points
commented 2026-10-25T17:43:51+00:00
Jeff Sumner 0 Reputation points
2 answers

Office 2021 for Mac

I purchased an office 2021 for Mac license when I purchased my iMac. Now I am unable to save any documents and spreadsheets. It is saying that I do not have a license. How do I correct this issue?

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-10-25T16:44:23.4033333+00:00
John Godlewski 0 Reputation points
answered 2026-10-25T16:56:57.26+00:00
DaveM121 (2) 17,800 Reputation points Volunteer Moderator