Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,501 questions
1 answer
Undeliverable message and also failure to get new emails. Original Failure code: ad29
Sending mail from webmail works, from outlook on mobile as well. What should I do next? Failure code: ad29
Outlook | Windows | New Outlook for Windows | For business
asked
2026-10-13T15:48:11.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 73%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Joseph Colonna
0
Reputation points
answered
2026-10-13T15:48:28.5833333+00:00
AI answer
1 answer
Microsoft Blocking attempts to make a new microsoft account for new windows 11 computer
I am attempting to make a new microsoft account for a new computer we have just bought for the office. It is for a Windows 11 home account. Yesterday I tried to setup the account, but when we did, it would get stuck while trying to create the new…
Windows for home | Windows 11 | Accounts, profiles, and login
10,282 questions
asked
2026-10-13T15:12:45.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 73%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Smooth Cat
0
Reputation points
answered
2026-10-13T15:48:02.7533333+00:00
Manoel Barros
22,250
Reputation points
Independent Advisor
1 answer
Is it safe to disable or delete this entry?
HI, I wonder if it's safe to disable or delete this specific entry in Windows 11. After I deleted this entry from Autoruns,, the entry appear again then I reopen the program. What should I do? Thanks very much😊
Windows for home | Windows 11 | Devices and drivers
24,643 questions
asked
2026-10-13T15:47:14.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWT%3C/text%3E%3C/svg%3E)
Wilson T
245
Reputation points
answered
2026-10-13T15:47:30.39+00:00
AI answer
2 answers
exif data stripped from images
I have pictures on my iphone and I am trying to move them to my onedrive. When I save to onedrive and select the folder, the exif data is stripped. If I email the picture to gmail, then download, the exif data is preserved. Kindly please fix onedrive…
Microsoft 365 and Office | OneDrive | For business | iOS
Microsoft 365 and Office | OneDrive | For business | iOS
A Microsoft file hosting and synchronization service.
208 questions
asked
2026-10-13T14:03:37.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 39%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Clifford Sanden
0
Reputation points
edited an answer
2026-10-13T15:47:11.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 69%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Helen Luu
3,550
Reputation points
Independent Advisor
3 answers
Copilot Issue in Outlook
Every time I open a new new email Copilot appears. How do I get rid of it? I still want to be able to use Copilot. I just don;'t want it show up in every new email.
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,170 questions
asked
2026-06-03T16:41:52.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 75%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Beth Williamson
0
Reputation points
answered
2026-10-13T15:47:11.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 15%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Neal C
0
Reputation points
2 answers
New Outlook is frozen
Screenshot 2026-10-12 094505.png My new Outlook app has been frozen for two weeks. It is version 1.2026.929.200. I have tried repairing it from the Settings, resetting it, uninstalling and reinstalling, restarting my computer, etc. What can I do to fix…
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,501 questions
asked
2026-10-12T14:29:05.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 64%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Costello, Abby
0
Reputation points
commented
2026-10-13T15:45:07.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 46%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Emily T
820
Reputation points Microsoft External Staff
Moderator
2 answers
Issues with email changing font and size after sending
I've been having a consistent issue with my emails looking completely normal (set to my normal font and size) when typing, and then after I send, some of the email changes font and size. Therefore, half of my email is one font and size, and the other…
Outlook | MacOS | New Outlook for Mac | For business
Outlook | MacOS | New Outlook for Mac | For business
Using the New Outlook for Mac features in business environments
1,913 questions
asked
2026-10-06T16:03:03.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 61%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mandie Cress
0
Reputation points
commented
2026-10-13T15:44:45.0233333+00:00
Mandie Cress
0
Reputation points
1 answer
No longer able to log in to Outlook on MacBook
I have been trying to log in to my Outlook/Hotmail account on my MacBook Pro, but I am experiencing an issue. When I open Outlook, it tells me that I am offline, even though my internet connection is working. When I click on “Go Online”, a window opens…
Outlook | MacOS | Legacy Outlook for Mac | For home
Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
4,765 questions
asked
2026-10-13T14:35:26.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 44%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Laura
0
Reputation points
answered
2026-10-13T15:44:05.9866667+00:00
Manoel Barros
22,250
Reputation points
Independent Advisor
1 answer
account sign in problems
i have two accounts, the gmail account is a leftover from when i bought this computer from best buy and was purchasing Microsoft 365 through best buy i have since cancelled them i was charged twice for 365 i want the gmail account deleted 365 does not…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,413 questions
asked
2026-10-13T15:38:31.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 11%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
kenneth nielsen
0
Reputation points
answered
2026-10-13T15:43:15.6566667+00:00
kenneth nielsen
0
Reputation points
1 answer
Stopped receiving e-mails from yahoo account in Outlook 2013 Desktop edition
Hello, Two days ago, I suddenly stopped receiving emails from my yahoo account in Outlook 2013. I can still send e-mails without a problem, but I receive the following error during the receive process: Receiving' reported error (0x80004005) : 'The…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,862 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 91%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
1 answer
What's up with the Identity validations?
The process is under all criticism, no help, their routines doesn't work. I have done the process three times now and still haven't got approved. Both the authentication process doesn't work (done it four times, worked once) and the uploading of…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,436 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 30%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
1 answer
Creating Blanket Purchase Orders
Working in the Purchase management system- would like to know how to create a blanket (Recurring) PO to use for a recurring service
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,330 questions
asked
2026-10-13T15:36:43.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 22%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Laurie Grier
0
Reputation points
answered
2026-10-13T15:41:30.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 52%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Rukshan edirisinghe
1,560
Reputation points
1 answer
How dare you install Edge without my permision on my 11 year old daugthers Android Tablet and circumvent my parental controls?
I have a XiaoMi Android tablet and use family link to control all apps and all websites my daugther can access. Suddenly the tablet installed all by itself without permision Edge without any control what my daugther can see and do in the internet. It was…
Microsoft Edge | Other | Android
Microsoft Edge | Other | Android
Other issues or features related to Microsoft Edge on Android
305 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 65%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
1 answer
microphone doesn't work
When I try to dictate a medical record note, a dialog box says "microphone not connected." I tried switching the microphone input device, changing the microphone input port, and restarting the computer. The microphone DID work when I did a…
Windows for home | Windows 11 | Devices and drivers
24,643 questions
asked
2026-10-13T15:38:52.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 80%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
Garfield DO, Robert
0
Reputation points
answered
2026-10-13T15:40:45.6733333+00:00
AI answer
1 answer
My Specsavers account is setup as guest account on Microsoft and need that to be removed
My Specsavers account is setup as guest account on Microsoft and need that to be removed.
Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other
Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other
Additional sign-in or account-related issues within Microsoft Teams for business
392 questions
asked
2026-10-13T15:20:03.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 31%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
Bijoy Joseph
0
Reputation points
answered
2026-10-13T15:39:36.8766667+00:00
Rukshan edirisinghe
1,560
Reputation points
1 answer
MessageDeliveryFailedException: Could not deliver the message [len=70, Failure code: ad29 Using microsoft outlook for MAc
Outlook stopped working today. MessageDeliveryFailedException: Could not deliver the message, Failure code: ad29. I am using Outlook for Mac. All updates are made.
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,688 questions
asked
2026-10-13T15:39:18.46+00:00
Joseph Colonna
0
Reputation points
answered
2026-10-13T15:39:30.42+00:00
AI answer
1 answer
How to fix Running virus test in word 2003 on windows 7, Normal.dot 1499 kb, enormous lag both on opening and on closing.
Hi, for about 20 days now I've had this problem: Word opens with a Running virus test... in the lower left corner, opening after 4-5 seconds, and taking the same time to close, which, in my work, is impossible to tolerate, because it's difficult as it…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,891 questions
asked
2026-10-13T14:49:53.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 63%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Krasimir Paskulov
35
Reputation points
answered
2026-10-13T15:36:57.11+00:00
Rukshan edirisinghe
1,560
Reputation points
2 answers
Windows gets really slow when indexing large amounts of data
Hi everyone, I'm having an issue where my Windows machine becomes unresponsive when indexing a large amount of data. Sometimes other apps freeze or take forever to respond. Is there a way to run the indexing process in the background without slowing…
Windows for business | Windows Server | Performance | System performance
asked
2026-10-13T15:19:43.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 86%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETE%3C/text%3E%3C/svg%3E)
Thomas Evans
0
Reputation points
answered
2026-10-13T15:35:24.3333333+00:00
Harry Phan
34,205
Reputation points
Independent Advisor
2 answers
I can't get my authentication app to work
I got a new phone and I guess the Authenticator app is connected to my old account and when I try to log into my school email it pops up the number but nothing is on my Authenticator to approve. I can't access canvas or my email.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,630 questions
asked
2026-10-13T14:59:36.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 45%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Addison Peedin
0
Reputation points
answered
2026-10-13T15:34:17.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
6,880
Reputation points Microsoft External Staff
Moderator
2 answers
Resolve my Microsoft 365 Family Subscription being associated with the wrong email address
I have had this Family subscription for years without issues, but now want to install Office on my new PC. After finding great difficulty with this I discovered that the associated email address has been wrong all along, and I cannot access it (I don't…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,413 questions
asked
2026-10-13T14:56:22.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 83%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Anne Smyth
0
Reputation points
answered
2026-10-13T15:33:02.0733333+00:00
Rukshan edirisinghe
1,560
Reputation points