1,022 questions
1,022 questions with Surface | Surface Laptop | Power and battery tags
1 answer
My new Surface Laptop will not charge with the power cable supplied
But it will charge from my battery back so there must be something wrong with either the supplied plug or the actual cable. What to do please?
Surface | Surface Laptop | Power and battery
asked
2026-10-06T06:37:34.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 98%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Trevene Adams
0
Reputation points
commented
2026-10-09T09:31:04.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
11,975
Reputation points Microsoft External Staff
Moderator
2 answers
My Model 1625 Charger is not fully charging my laptop
I purchased a Surface 7th Edition laptop in late June. It has worked fine until today. When I signed into the unit it was only charged to 88% and a message at the bottom right of the screen said to use a high-capacity charger. I swapped out the Model…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-10-05T16:26:59.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 72%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Ken Cusick
20
Reputation points
commented
2026-10-08T13:24:27.9233333+00:00
Ken Cusick
20
Reputation points
1 answer
SURFACE 7 LAPTOP WILL NOT START - how to request fix with warranty?
my surface 7 laptop will not start, the charger works for other surface laptops. I have an old case #[Moderator Note: Personal Info Removed] please reference these notes. I would like to speak to an associate/customer support from a real microsoft…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-10-05T15:54:51.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 41%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kate Boongrapu
0
Reputation points
edited the question
2026-10-05T23:58:51.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
16,995
Reputation points Microsoft External Staff
Moderator
2 answers
After the (forced) update, my laptop shuts down when closing the lid or timing out even though the battery settings are set to sleep
I have searched a ton of articles and have made sure that the settings are set to sleep, I've turned off fast start/restart, and my computer continues to shut down. I uninstalled the updates and that allowed my computer to sleep when timing out/closing…
Surface | Surface Laptop | Power and battery
1,022 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 28.999999999999996%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
surface laptop 7 that will not take a charge or power on
It is impossible to contact support, and when i dropped it off to an authorized service provider they said microsoft would not send them the motherboard replacement they requested. my warranty is expiring soon, how can i get support from microsoft?
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-09-29T17:53:51.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 88%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ryan
0
Reputation points
answered
2026-09-30T00:18:54.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
2 answers
How do I order a new batter for this device
How do I order a new battery for this device? I do not know how to find a service provider or how to find my laptops identification number.
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-09-23T19:05:18.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 73%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alison Dulli
0
Reputation points
commented
2026-09-25T13:09:50.7566667+00:00
Vikki-T
11,975
Reputation points Microsoft External Staff
Moderator
2 answers
how to troubleshoot surface laptop pro getting unusually hot when hooked to charger windows 11
when connecting to power the surface laptop is getting hotter than normal
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-09-23T16:46:27.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 88%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
C Fonville
0
Reputation points
commented
2026-09-25T13:09:14.91+00:00
Vikki-T
11,975
Reputation points Microsoft External Staff
Moderator
2 answers
how to plug in charging cable
I have a model 1943 surface laptop go. I was wondering if anyone knew if there was a difference in which direction to plug in the charging cable on the laptop. It fits both directions. I it a long round plug in with the plug in part on the side. …
Surface | Surface Laptop | Power and battery
1,022 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 43%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Surface Laptop 4 turns on for 1–2 seconds, screen flashes, no fan, then immediately shuts off
My Microsoft Surface Laptop 4 suddenly stopped working after I left it charging overnight. When I press the power button, the screen turns on for around 1–2 seconds and then immediately turns off. There is no fan movement at all. I also hear a small…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-09-18T14:14:41.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 71%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYR%3C/text%3E%3C/svg%3E)
Younus Rizwan
0
Reputation points
answered
2026-09-19T00:13:18.9433333+00:00
Clary-N
16,995
Reputation points Microsoft External Staff
Moderator
2 answers
How to Fix Computer Restarting / Updating when I close my laptop lid?
Hello, My Surface laptop running Windows 11 has been restarting after an extended period of time (12-14 hours) with the lid closed. I am certain it is restarting because when I open the lid, the windows bootup screen shows and then the blue lock screen…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-09-15T15:19:28.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 77%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kavan Desai
0
Reputation points
answered
2026-09-16T00:16:51.2866667+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
1 answer
surface 7th edition BATTERY need replacement.
hai. I need surface laptop 7th edition BATTERY need replacement. how to get one? very disappointed, the device started to fail its battery early march2026. now warranty is not covered. 3rd part vender/suppliers cannot help due to limited inventory. …
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-09-14T09:33:41.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 84%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
A3mi77 AA
0
Reputation points
answered
2026-09-15T00:09:25.95+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
Surface laptop 4 power button does not work
Surface laptop 4 would work (wake from sleep with open lid) but will not power on once shutdown, suspet power button. Any suggestions? Have ensured it has power, tried it on surface dock, but will not power on.
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-09-11T01:53:09.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 11%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Al Bergsma
20
Reputation points
commented
2026-09-12T14:25:25.9+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
1 answer
Laptop not booting after Windows upgrade
Hello, My Surface laptop will not start following a recent Windows update. It was working normally beforehand, and the problem began right after the update installed. I've tried the usual troubleshooting steps: a forced restart (holding the power button…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-08-17T18:15:36.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 27%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Shekar Balgobin
0
Reputation points
edited an answer
2026-08-27T23:23:56.5+00:00
Clary-N
16,995
Reputation points Microsoft External Staff
Moderator
2 answers
How do i contact a HUMAN to reopen and escalate a ticket concerning Surface Laptop 6 For Business?
I had a ticket open last year concerning completely unacceptable battery life on then-brand new SL 6 for Business. It went nowhere. Now I have further diagnostic information to provide. I need to reopen and escalate the ticket. I am trying to access…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-08-27T14:40:57.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 59%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kenneth M. Fagin
0
Reputation points
answered
2026-08-27T14:54:27.0966667+00:00
Kenneth M. Fagin
0
Reputation points
2 answers
Microsoft Surface Laptop Charging Issue
My Microsoft Surface Laptop won't charge. When connecting to the charger, it still doesn't charge. After trying solutions given by Microsoft, the issue persists.
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-08-27T00:19:30.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 12%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Abby
0
Reputation points
answered
2026-08-27T07:19:30.7366667+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
1 answer
Surface Laptop 8th Edition: battery not being charged
Facts: ✅ Original Surface Connect charger: white LED, but no charging. ✅ USB-C charging through a dock works and charges from 17% to 98%. ✅ Battery health is excellent (cycle count 1, full charge capacity healthy). ✅ A brand-new Microsoft 65W…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-08-20T10:16:05.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 19%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG9%3C/text%3E%3C/svg%3E)
GdW-9812
0
Reputation points
commented
2026-08-26T10:40:21.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 44%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Kit Naidoo
0
Reputation points
3 answers
How to get my Microsoft surface laptop serviced
My Microsoft surface laptop stopped charging in the USB-C port and all other ports. It doesn’t matter what charger or outlet I use. I went to go get the surface at a Ubreakit place. They ordered repair parts from Microsoft that they just never delivered.…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-08-12T22:18:59.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 69%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
morgan Listar
0
Reputation points
answered
2026-08-13T00:19:33.6233333+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
1 answer
My surface laptop 5 suddenly stopped turning on.
My surface laptop 5 suddenly stopped turning on. It was low, then I plugged it in and everything was fine. I closed it and set it down on the table to go grab something for nothing more than 3 minutes, when I came back, I opened the computer and it was…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-08-03T16:31:16.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 71%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
Oluwafunso Odetoye
5
Reputation points
commented
2026-08-10T03:43:37.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
1 answer
One of the answers was accepted by the question author.
Surface Laptop 7 (Qualcomm Snapdragon X Plus) not going into deep idle during Modern Standby, then hibernates too quickly
Since June 2026 firmware update for my Surface Laptop 7, I noticed that often times it takes a while to wake up. I know the laptop goes into modern standby (S0) by default, and once the battery drains 5% during modern standby it hibernates. I ran sleep…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-07-26T22:16:05.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 18%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
John Smith
20
Reputation points
accepted
2026-07-30T02:06:25.0733333+00:00
John Smith
20
Reputation points
2 answers
Surface Laptop shuts down after Sleep mode when unplugged following Windows update
My Surface laptop has started shutting down unexpectedly whenever it's running on battery power and has been in Sleep mode for about two hours. I first noticed this issue after the most recent Windows update, so I suspect it may be related. Is there a…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-07-23T12:30:20.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 22%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Renato Spínola
0
Reputation points
answered
2026-07-24T00:30:18.8166667+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator