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2 answers

RECALL Message function never works

Why is the Recall Message function not working, even though both the sender and recipient are using Microsoft Outlook? "Messages to recipients outside your organization or on-premises can't be recalled" Could you please explain why the recall…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-09T05:08:12.6733333+00:00
Jaise George (DHL AE) 0 Reputation points
answered 2026-10-09T06:02:37.4766667+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
1 answer

BSOD after installation KB5122878 on Windows 10 ESU

How to properly prevent forced reinstallation and block KB5122878? I recently ran into a severe issue tied to the September Windows update, and I wanted to see if anyone else has experienced something similar or found a reliable block. Here is the exact…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-10-01T16:29:44.4766667+00:00
UriF 1 Reputation point
commented 2026-10-09T06:01:33.06+00:00
Hendrix-V 19,835 Reputation points Microsoft External Staff Moderator
1 answer

M365 Copilot Premium Agents Disappaered

When I load MS365 Copilot from the app or the web, my agents that I have been using for the last several months are gone. In some cases I see them appear for a moment, then disappear. These were created in the Copilot app "create agent" as…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-08T14:41:18.46+00:00
Walt Rolle 0 Reputation points
answered 2026-10-09T06:01:25.9266667+00:00
Ashlesha Pawar (Tata Consultancy Services Limited) 480 Reputation points Microsoft External Staff
1 answer

Windows RDP cursor disappears after minimizing/restoring fullscreen session, but mouse still works

I have been experiencing an occasional problem with mstsc.exe. At times, after minimizing and restoring a full-screen RDP connection, the mouse pointer disappears in the remote desktop, although the mouse moves and clicks properly. The mouse pointer…

Windows for business | Windows Client for IT Pros | Performance | Windows desktop and shell experience
asked 2026-10-09T04:49:48.97+00:00
GPTresearcher two 0 Reputation points
answered 2026-10-09T05:59:26.47+00:00
Xuan Nhu 1,370 Reputation points Independent Advisor
2 answers

Surface laptop 7 arm processor is restarting every 30 mins

I am using surface laptop 7 arm processor with snapdragon. The laptop had an issue and was replaced during warranty and now warranty is gone. There is an issue going on in my laptop and it is restarting very frequently with this message "Device…

Surface | Surface Laptop | Performance and maintenance
asked 2026-10-04T16:04:40.3+00:00
Anishkumar Sargunakumar 0 Reputation points
commented 2026-10-09T05:58:07.16+00:00
Akhil 15 Reputation points
1 answer

Authenticator app

My authenticator app is not setting a pop notification to verify . I had deleted the app , now I have reinstalled it it no longer works

Microsoft Security | Microsoft Authenticator
asked 2026-10-09T05:57:34.1466667+00:00
Usathandwa Xalisa 0 Reputation points
answered 2026-10-09T05:57:53.3466667+00:00

AI answer

2 answers

Compatibility of joining Windows Server 2025 File Server to Windows Server 2022 AD Domain

Hi Everyone, We are currently planning an infrastructure update and would like to seek some advice regarding compatibility and best practices. Current Environment: Domain Controller (DC): Windows Server 2022 (Standard) Planned Environment: New File…

Windows for business | Windows Server | Directory services | Active Directory
asked 2026-10-09T05:25:01.77+00:00
Honson LAM 0 Reputation points
edited an answer 2026-10-09T05:56:48.3333333+00:00
Xuan Nhu 1,370 Reputation points Independent Advisor
2 answers

Renewal of my Az 204

I am not getting option to Renew my certificate it is going to expire in 2months. I have tried it shows you are not eligible why is it the case can you help me with the right link.

Community Center | Not monitored
asked 2026-10-09T05:48:37.02+00:00
Pareek, Gayatri 20 Reputation points
edited the question 2026-10-09T05:55:03.4+00:00
TP 164.3K Reputation points Volunteer Moderator
2 answers

budget 10-1-2026

how to send a folder from documents on my pc to my iphone

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-10-09T00:14:07.3466667+00:00
Rusty Cauthen 0 Reputation points
answered 2026-10-09T05:49:20.26+00:00
Hendrix-V 19,835 Reputation points Microsoft External Staff Moderator
1 answer

windows 11 installed and while cold booting system goes to black screen with error your system ran into a problem ans caullnt be repaired click or pressto see other recovery options couldnt caoonect to network Log file c:\windows\system32\logfiles\sr

t says your device ran into a problem and couldn’t be repaired,click or press enter to see other recovery options. Couldn’t connect to the network Log file:C\windows\system32\Loginfiles\Srt\SrtTrail.txt. I think it has something to do with a windows…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-09T05:04:37.12+00:00
ARUN ALEX 0 Reputation points
answered 2026-10-09T05:48:32.69+00:00
DaveM121 (2) 16,745 Reputation points Volunteer Moderator
3 answers

Microsoft Edge keeps showing removed personal and work accounts in profile sign-in suggestions on Windows 11

I am using Microsoft Edge on Windows 11 and need help permanently removing two previously used accounts (one personal Outlook account and one corporate Microsoft account) from the Edge profile sign-in account selection screen. Problem: Both accounts…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-10-09T04:40:51.45+00:00
Reena Kumari 0 Reputation points
commented 2026-10-09T05:45:25.41+00:00
Reena Kumari 0 Reputation points
2 answers

Account blocked due to malicious activity

More of a report that I can't determine where to send it. My account was blocked due to malicious activity. However, the block appears to have been initiated because I ignored a bunch of emails that were basically ransom demands. They stated my account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-08T23:39:23.98+00:00
Jerry 21 Reputation points
answered 2026-10-09T05:44:54.49+00:00
Hornblower409 16,450 Reputation points
2 answers

my computer is not booting microsoft windows it is only showing the microsoft logo blinking

my computer is not booting windows - it is only showing the microsoft logo blinking

Windows for home | Windows 10 | Desktop, Start, and personalization | Desktop
asked 2026-10-09T00:30:42.3766667+00:00
Glenda Ramsahai 0 Reputation points
answered 2026-10-09T05:44:01.5366667+00:00
Hendrix-V 19,835 Reputation points Microsoft External Staff Moderator
2 answers

I DELETED MY USER PROFILE BY ACCIDENT WHEN I NOTICED MY MAIN FILES ON MY DESKTOP DISSAPPERING

I DELETED MY USER PROFILE BY ACCIDENT WHEN I NOTICED MY MAIN FILES ON MY DESKTOP DISSAPPERING I CHECKED THE RECYCLE BIN NO DATA EVERYTHING GONE

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-09T05:06:12.3566667+00:00
Jermaine Edwards 0 Reputation points
answered 2026-10-09T05:42:46.0466667+00:00
DaveM121 937.6K Reputation points Independent Advisor
1 answer

non receipt of emails through hotmail

Is Outlook restricting the amount of emails we can receive in hotmail?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-09T05:03:19.4633333+00:00
Gloria Medley MacDonald 0 Reputation points
answered 2026-10-09T05:42:17.5033333+00:00
DYARI BARHAM 37,761 Reputation points Independent Advisor
3 answers

Microsoft Edge 154.0.4258.37 freezes on Ubuntu when pressing Space in text fields — possible fontconfig cache-12 regression

Summary After upgrading Microsoft Edge Stable from 153.0.4234.48 to 154.0.4258.37 on Ubuntu 24.04, Edge started freezing reproducibly while entering text. The browser initially works normally for a few seconds after startup. Typing text without spaces…

Microsoft Edge | Browser crashes or stops working | Android
asked 2026-09-29T14:32:42.4733333+00:00
Glauber Franco 35 Reputation points
answered 2026-10-09T05:41:08.8766667+00:00
Tian 0 Reputation points
2 answers

How to filter out any client with specific products in their account

I have an Excel spreadsheet with a list of clients and products as well as account representatives assigned for each client. I need to identify all clients whose combination of products include specific products within that combination and identify…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-09T00:32:26.5766667+00:00
Lissette Roman 0 Reputation points
edited an answer 2026-10-09T05:41:07.3333333+00:00
Andreas Killer 144.1K Reputation points Volunteer Moderator
1 answer

I cannot log into my microsoft365 for businesS account and authenticator not working

This is what i posted on August 25 - the sis now been going on for month and i am a wits end - i need to speak to human for 5 minutes to resolve. I recently bought a new iphone air and macbook air. I tried to transfer via time machine my old macbook…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-10-07T03:51:48.4833333+00:00
Elliot Costello 0 Reputation points
commented 2026-10-09T05:39:50.11+00:00
Teddie Dang 1,460 Reputation points Independent Advisor
3 answers

Missing Microsoft Whiteboard from personal account – Azure whiteboard

Hello, I use Microsoft Whiteboard with a personal Microsoft account. One of my previously existing Whiteboards has disappeared from my Whiteboard board picker. I am signed in with the same Microsoft account that originally created the missing Whiteboard.…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-14T10:44:59.73+00:00
Péter Palácsik 5 Reputation points
commented 2026-10-09T05:38:34.1+00:00
Tammy Burgess 0 Reputation points
4 answers

why have you changed my name??????????????????????????????????????

Here's a quick summary of the conversation: The user encounters an issue where Outlook/Hotmail labels their own email address as "John" instead of their correct name "Joe" or "Joseph Moloney" when CC'ing themselves. Despite…

Outlook | Web | Outlook.com | Email
asked 2026-10-08T22:58:01.23+00:00
Joseph moloney 0 Reputation points
answered 2026-10-09T05:35:00.65+00:00
Hornblower409 16,450 Reputation points