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Surface Pro 11 (ARM64) - Windows Hello camera only works right after restart

I am using a Surface Pro 11 (Snapdragon X plus / ARM64) and have been experiencing a persistent Windows Hello Facial Recognition issue for nearly a year. Issue Summary: Windows Hello facial recognition works flawlessly right after a fresh…

Surface | Surface Pro | Sound and camera
asked 2026-10-05T06:49:59.46+00:00
jun 0 Reputation points
commented 2026-10-09T06:10:00.1833333+00:00
Akhil 15 Reputation points
3 answers

no access to installed printers

Intermittently word and excel will not access installed printers HP laserjet and HP inkjet. message is no printers installed. current fix is to restart pc but it only works 50% of the time

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-09T05:34:10.7533333+00:00
Tony Wright 0 Reputation points
answered 2026-10-09T06:09:39.82+00:00
DYARI BARHAM 37,761 Reputation points Independent Advisor
2 answers

How to fix microsoft to use word and excel?

I am not able to access Microsoft word & excel..... says repair it.... how?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-09T05:34:49.8+00:00
Tirzah Rao 0 Reputation points
answered 2026-10-09T06:09:09.8466667+00:00
DaveM121 937.6K Reputation points Independent Advisor
2 answers

new outlook Adobe can't open

Dear Microsoft Support, We are experiencing an issue with New Outlook where users are unable to open PDF attachments directly from emails. We have already tried the following troubleshooting steps: Closed Outlook completely. Checked the following…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-01T10:56:29.52+00:00
Telman Garakishiyev 5 Reputation points
commented 2026-10-09T06:08:31.8733333+00:00
Jonathan Petroons 0 Reputation points
1 answer

gears of war e-day controller glitch

Xbox controller rt stick doesn't work for this game. Function as expected on all others

Windows for home | Windows 10 | Gaming
asked 2026-10-09T06:05:59.5733333+00:00
Disco B. Fourten 0 Reputation points
answered 2026-10-09T06:07:34.3333333+00:00
Disco B. Fourten 0 Reputation points
1 answer

How to install Microsoft Office 365 with my Product Key?

How to install Microsoft Office 365 with my Product Key?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-09T05:32:21.5566667+00:00
Romulo Carloto 0 Reputation points
edited an answer 2026-10-09T06:07:19.7366667+00:00
DaveM121 937.6K Reputation points Independent Advisor
2 answers

How to fix " no file found"

How to fix problem on word to save. Word replies with " no file found" when trying to save while in the document

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-10-08T01:45:00.0333333+00:00
Ryk Kleynhans 0 Reputation points
commented 2026-10-09T06:06:23.6466667+00:00
Hendrix-V 19,835 Reputation points Microsoft External Staff Moderator
2 answers

Outlook Search Not Working on Windows 11 Pro for Gmail POP Account

Hello Microsoft Community, We are facing a persistent Outlook search and indexing issue on a Windows 11 Pro device. Environment Microsoft Outlook (Microsoft 365 Business Standard, 64-bit) Windows 11 Pro Gmail mailbox configured in Outlook using POP …

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-06T03:42:29.28+00:00
GagandeepKaur 0 Reputation points
commented 2026-10-09T06:05:34.4833333+00:00
Jade Ng 15,860 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

After October 2026, will MS Publisher continue to work if it is accessed via MS Office Professional Plus 2021?

It is understood that Microsoft Publisher will no longer be supported after October 2026. It appears that this is when MS Publisher is accessed via Microsoft 365. Will it continue to work, with no support or fixes, if accessed via Microsoft Office…

Microsoft 365 and Office | Publisher | Other
asked 2026-02-19T18:21:04.18+00:00
office stanchfield 20 Reputation points
commented 2026-10-09T06:04:47.46+00:00
JuliaMarvin 23,010 Reputation points Volunteer Moderator
2 answers

Windows 11 BSOD every few hours

I reinstalled my graphics drivers and wifi drivers from intel but it's still crashing with the same error code, DRIVER_IRQL_NOT_LESS_OR_EQUAL there was a USB-A phone charger i plugged in before the crashes started but that was removed long before i…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-03T04:07:15.8966667+00:00
William Kendell 0 Reputation points
commented 2026-10-09T06:04:30.1766667+00:00
Hendrix-V 19,835 Reputation points Microsoft External Staff Moderator
1 answer

Pdf attachment getting blocked in Classic Outlook 2024

I bought an airline ticket today and it does not appear in my Classic Outlook 2024 program. It does not even show a paperclip symbol that there is an attachment. It just says outlook blocked access to the following potentially unsafe attachment. It does…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-02T01:35:35.56+00:00
Kelvin Stoner 20 Reputation points
commented 2026-10-09T06:04:13.57+00:00
Jade Ng 15,860 Reputation points Microsoft External Staff Moderator
1 answer

Fixing a status that has been permanent on my outlook for over a year

Hi, I am asking if anyone has ever solved through the process of fixing this screenshot of my status. Literally for a year my status has read "offline - out of office". Open to suggestions. All of the generic solutions that I have researched…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-07T01:21:08.4433333+00:00
Rocco Mazzei 0 Reputation points
commented 2026-10-09T06:03:32.02+00:00
Jade Ng 15,860 Reputation points Microsoft External Staff Moderator
2 answers

RECALL Message function never works

Why is the Recall Message function not working, even though both the sender and recipient are using Microsoft Outlook? "Messages to recipients outside your organization or on-premises can't be recalled" Could you please explain why the recall…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-09T05:08:12.6733333+00:00
Jaise George (DHL AE) 0 Reputation points
answered 2026-10-09T06:02:37.4766667+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
1 answer

BSOD after installation KB5122878 on Windows 10 ESU

How to properly prevent forced reinstallation and block KB5122878? I recently ran into a severe issue tied to the September Windows update, and I wanted to see if anyone else has experienced something similar or found a reliable block. Here is the exact…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-10-01T16:29:44.4766667+00:00
UriF 1 Reputation point
commented 2026-10-09T06:01:33.06+00:00
Hendrix-V 19,835 Reputation points Microsoft External Staff Moderator
1 answer

M365 Copilot Premium Agents Disappaered

When I load MS365 Copilot from the app or the web, my agents that I have been using for the last several months are gone. In some cases I see them appear for a moment, then disappear. These were created in the Copilot app "create agent" as…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-08T14:41:18.46+00:00
Walt Rolle 0 Reputation points
answered 2026-10-09T06:01:25.9266667+00:00
Ashlesha Pawar (Tata Consultancy Services Limited) 480 Reputation points Microsoft External Staff
1 answer

Windows RDP cursor disappears after minimizing/restoring fullscreen session, but mouse still works

I have been experiencing an occasional problem with mstsc.exe. At times, after minimizing and restoring a full-screen RDP connection, the mouse pointer disappears in the remote desktop, although the mouse moves and clicks properly. The mouse pointer…

Windows for business | Windows Client for IT Pros | Performance | Windows desktop and shell experience
asked 2026-10-09T04:49:48.97+00:00
GPTresearcher two 0 Reputation points
answered 2026-10-09T05:59:26.47+00:00
Xuan Nhu 1,370 Reputation points Independent Advisor
2 answers

Surface laptop 7 arm processor is restarting every 30 mins

I am using surface laptop 7 arm processor with snapdragon. The laptop had an issue and was replaced during warranty and now warranty is gone. There is an issue going on in my laptop and it is restarting very frequently with this message "Device…

Surface | Surface Laptop | Performance and maintenance
asked 2026-10-04T16:04:40.3+00:00
Anishkumar Sargunakumar 0 Reputation points
commented 2026-10-09T05:58:07.16+00:00
Akhil 15 Reputation points
1 answer

Authenticator app

My authenticator app is not setting a pop notification to verify . I had deleted the app , now I have reinstalled it it no longer works

Microsoft Security | Microsoft Authenticator
asked 2026-10-09T05:57:34.1466667+00:00
Usathandwa Xalisa 0 Reputation points
answered 2026-10-09T05:57:53.3466667+00:00

AI answer

2 answers

Compatibility of joining Windows Server 2025 File Server to Windows Server 2022 AD Domain

Hi Everyone, We are currently planning an infrastructure update and would like to seek some advice regarding compatibility and best practices. Current Environment: Domain Controller (DC): Windows Server 2022 (Standard) Planned Environment: New File…

Windows for business | Windows Server | Directory services | Active Directory
asked 2026-10-09T05:25:01.77+00:00
Honson LAM 0 Reputation points
edited an answer 2026-10-09T05:56:48.3333333+00:00
Xuan Nhu 1,370 Reputation points Independent Advisor
2 answers

Renewal of my Az 204

I am not getting option to Renew my certificate it is going to expire in 2months. I have tried it shows you are not eligible why is it the case can you help me with the right link.

Community Center | Not monitored
asked 2026-10-09T05:48:37.02+00:00
Pareek, Gayatri 20 Reputation points
edited the question 2026-10-09T05:55:03.4+00:00
TP 164.3K Reputation points Volunteer Moderator