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Copilot access removed for child accounts after a recent update

A child account in our Microsoft family group had been successfully using Copilot for educational purposes, including studying, creating flashcards, and generating practice quizzes. Recently, access appears to have been removed, even though it had been…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-11-06T13:08:48.9433333+00:00
David Mendez 0 Reputation points
answered 2026-11-06T13:18:36.1366667+00:00
David Mendez 0 Reputation points
2 answers

I cannot send emails anymore because they remain in the Outbox

How to fix the issue when emails remains in the Outbox instead of being sent ? On outlook app for Mac.

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-11-04T11:06:44.2733333+00:00
BrazzFound 0 Reputation points
commented 2026-11-06T13:18:32.38+00:00
Lychee-Ng 30,320 Reputation points Microsoft External Staff Moderator
0 answers

ID Validation for organization stuck "In Progress" well over 7 days

A couple of weeks ago, we initiated the ID validation for an azure artifact signing. We completed all necessary steps for ID validation and no extra requirements are outstanding. I've checked our email associated with the account each day and haven't…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,676 questions
asked 2026-11-04T18:47:17.31+00:00
dlpm 0 Reputation points
commented 2026-11-06T13:17:23.45+00:00
Avishkar Sabharwal 0 Reputation points
2 answers

hotmail inbox

I cannot receive links or OTP to my hotmail account

Outlook | Web | Outlook.com | Email
asked 2026-11-02T17:01:03.34+00:00
Alan Mcknight 0 Reputation points
commented 2026-11-06T13:16:14.6466667+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
3 answers

Account terms

How many computers can my family 365 plan support?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T19:23:48.31+00:00
Dan Thomas 0 Reputation points
commented 2026-11-06T13:15:35.28+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Why was the automatic subscription cancelled? Upgrading ineffective. No chat or customer service is a MAJOR problem.

I have an automatic subscription; why was it canceled? 2. Why was the upgrade ineffective? 3. Why can't you get a human or chat for help? The lack of customer service has made me seek out competitors for the first time. Getting help should NOT be…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T19:47:34.1533333+00:00
Lisa Simpson 0 Reputation points
commented 2026-11-06T13:15:02.2966667+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Windows HDR Calibration Tool "the specified file could not be encrypted"

When pressing finish after calibrating a hdr profile using the windows hdr calibration tool I get a popup saying "Warning Success (0x80071770) The specified file could not be encrypted". I know it creates an icc profile in…

Windows for home | Windows 11 | Display and graphics
asked 2026-11-06T06:52:56.21+00:00
Eli Makrelli 0 Reputation points
commented 2026-11-06T13:14:12.12+00:00
Eli Makrelli 0 Reputation points
2 answers

i need to switch from family to personal plan

how do i switch from a family plan to a personal plan

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T20:22:58.5466667+00:00
lois wilde 0 Reputation points
commented 2026-11-06T13:14:02.45+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer

How to move Authenticator to my new phone

I had to get a new phone and now I can not log into my work apps because it is sending the code to my old phone which I don’t have

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T13:12:57.6566667+00:00
Chris Hernandez 0 Reputation points
answered 2026-11-06T13:13:53.4333333+00:00

AI answer

1 answer

Have changed my BT e mail password which requires connecting to my outlook e mail account please

Have changed my BT e mail password and requires syncing to my Outlook e mail account please

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-06T13:13:15.0133333+00:00
Norman Robson-Smith 0 Reputation points
answered 2026-11-06T13:13:50.36+00:00

AI answer

2 answers

New email address having problems with sending to full address list/seen as spam

Hi all, I am trying to send emails to a list of around 90 people. It's a fairly new email address that I have opened, although I personally have been using outlook for many years. It is just to update a rural village about events etc. I am currently…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-02T11:50:35.48+00:00
Sue 0 Reputation points
commented 2026-11-06T13:13:39.96+00:00
Sue 0 Reputation points
0 answers

Artifact Signing Identity Validation for our Organization in progress since 19th October.

Our Artifact Signing identity validation for the organization Rivina, LLC has been In Progress since 19 October 2026. All requested documents were promptly uploaded. The validation details page shows no message and no further action. A business-critical…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,676 questions
asked 2026-11-06T13:13:23.4366667+00:00
Avishkar Sabharwal 0 Reputation points
2 answers

When replying to an email, an Extra Outlook appears and my reply disappears

All of a sudden, when I start to reply to an email, another iteration of Outlook appears and my attempted reply disappears.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-05T15:24:36.0933333+00:00
Pat Olsen 0 Reputation points
commented 2026-11-06T13:13:15.6466667+00:00
Pat Olsen 0 Reputation points
2 answers

Will Microsoft 365 users who accepted family plan invite need to do anything once current personal subscription ends?

I have paid for a Microsoft Office subscription for 3 different laptops. Two of the plans/devices are personal plans. The last device I purchased, I purchased the Microsoft 365 Family subscription. I attempted to cancel the 2 others plans, so that we…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-02T23:05:14.4433333+00:00
Shannon Smith 0 Reputation points
commented 2026-11-06T13:13:13.8233333+00:00
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Delete college account, remove permanently

I would like to delete an academic email account. I transferred from one college to another and received a new academic email address; I do not want the old one—from the college I left—to appear anymore.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-06T13:09:20.1733333+00:00
Sapir On-Dray 0 Reputation points
answered 2026-11-06T13:12:49+00:00
Sapir On-Dray 0 Reputation points
2 answers

Title: Windows 11 25H2 blocks Korg USB audio driver — documented CiTool workaround fails with 0x80070005

I'm experiencing an issue with Microsoft's new Windows Driver Policy that has rendered my previously functioning Korg USB DAC/headphone amplifier unusable. System details: Windows 11 25H2, OS Build 26200.9711 July 2026 cumulative update and subsequent…

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-05T10:00:32.79+00:00
Mason 0 Reputation points
commented 2026-11-06T13:12:40.9633333+00:00
TaoLi 119.7K Reputation points Independent Advisor
2 answers

usb not detected during recovery drive creation

while creating a recovery drive the USB drive was not detected.

Windows for home | Windows 11 | Recovery and backup
asked 2026-11-03T22:03:49.2566667+00:00
John Moore 0 Reputation points
commented 2026-11-06T13:12:13.0966667+00:00
Francisco Montilla 31,825 Reputation points Independent Advisor
2 answers

OneNote on IPhone and IPad syncing issues.

There are older articles that talk about this. I am looking for a newer article that can help with this issue

Microsoft 365 and Office | OneNote | For business | iOS
asked 2026-11-06T12:43:38.8733333+00:00
Higgins, Jennifer 0 Reputation points
commented 2026-11-06T13:12:03.57+00:00
Higgins, Jennifer 0 Reputation points
2 answers

365 ADD ON

how do I add an existing computer to my existing office 365 family account.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-04T23:10:27.1866667+00:00
laura pesce 0 Reputation points
commented 2026-11-06T13:11:33.3333333+00:00
EmilyS726 278.3K Reputation points Independent Advisor
2 answers

Status bar in Excel

I would love to increase the font size of the sum in the lower right of Excel.  I have poor eyesight, and frequently cannot read this. Thank you

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-11-06T12:52:50.6866667+00:00
Raymond Sandacz 0 Reputation points
edited an answer 2026-11-06T13:09:39.43+00:00
Elena-VH 2,450 Reputation points Independent Advisor