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3 answers

Delete college account, remove permanently

I would like to delete an academic email account. I transferred from one college to another and received a new academic email address; I do not want the old one—from the college I left—to appear anymore.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-06T13:09:20.1733333+00:00
Sapir On-Dray 0 Reputation points
edited an answer 2026-11-06T13:49:37.05+00:00
Helen Luu 3,645 Reputation points Independent Advisor
3 answers

How do I renew my Office 365 Education license after extending my student status?

Word keeps warning me that my license is about to expire

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-06T00:56:53.3366667+00:00
Belle Audrey 0 Reputation points
answered 2026-11-06T03:23:11.1933333+00:00
Vincent Choy 11,380 Reputation points Volunteer Moderator
1 answer

icrosoft 365 desktop apps fail to sign in to school account – AADSTS9002313 (invalid_grant)

Hello Microsoft Support, I can't sign in to the Microsoft 365 desktop apps (Word, Outlook) with my school account ( University of Calgary) on my Windows 11 laptop. After I enter my password and approve the Microsoft Authenticator code, a "Something…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-06T01:11:19.0366667+00:00
Mohammad Mehdi Banoei 0 Reputation points
answered 2026-11-06T01:55:38.1866667+00:00
Rukshan edirisinghe 2,365 Reputation points
2 answers

why doesn’t my authenticator app receive notifications or give me codes

I am trying to re enrol at my university and every time I try to I need to approve a code or put in a number on my authenticator app. But the app does not receive any notifications. I have also tried to use passwords instead but they don’t work and in…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-05T10:58:31.1133333+00:00
Wels Keeton-Powell (00507393) 0 Reputation points
edited the question 2026-11-05T15:13:24.18+00:00
Daniel-Vo 7,900 Reputation points Microsoft External Staff Moderator
1 answer

Apprentiship

Hello, I have recently started an apprentiship and want to access the student Office for my home computer via my personal email. I therefore dont have and EDU email but do have student URN and centre UKPRN. can you help?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T09:08:17.47+00:00
Anna Bond 0 Reputation points
edited an answer 2026-11-05T14:05:58.1733333+00:00
Nam-D 4,670 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator app help to get into email!!

I've been trying to log into my school's email, but it requires me to verify my identity with the Microsoft Authenticator app. When I open the app, it says I'm logged out of that email, so I sign in, but it also wants me to verify my identity with the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T20:13:32.0966667+00:00
avery_d 0 Reputation points
edited the question 2026-11-05T10:36:46.32+00:00
Daniel-Vo 7,900 Reputation points Microsoft External Staff Moderator
3 answers

Trying to sign up a school for an education 365 account, but fails

I'm not sure how to open a support case for this. I am starting at this page: https://www.microsoft.com/en-us/education/products/office I put in an email address and then select "If you're an IT admin, sign up your school." The next page says:…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-14T03:30:43.81+00:00
Ben Nolen 0 Reputation points
commented 2026-11-05T08:41:50.1933333+00:00
Joseadrian OB 0 Reputation points
3 answers

How to set up school for Microsoft Education

I have been trying to sign up and get more information for Microsoft 365 but I am led to these pages. Once I click "sign up your school" i receive this prompt: Please help! THank you.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T02:38:30.1+00:00
Tabitha Lim 0 Reputation points
commented 2026-11-05T02:29:57.9433333+00:00
Kai-Ex 2,480 Reputation points Microsoft External Staff Moderator
2 answers

cancel Minecraft Education for Commercial subscription

I've received invoice and renewed the subscription automatically, I want to stop the recurrent payment, but some how not able to login, saying only business account are allowed to login for that page. please guide me to cancel the subscription.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-02T15:01:06.83+00:00
Anson Cheng 0 Reputation points
commented 2026-11-04T18:50:44.67+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
2 answers

Minecraft Education for Commercial subscription cancellation

I received an email stating a renewal notice for a Minecraft Education for Commercial subscription. I cannot log in to the Microsoft 365 Admin Center. I need help identifying the account associated with this subscription, confirming the payment method…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T14:23:10.5433333+00:00
B Morris 0 Reputation points
answered 2026-11-04T14:40:54.32+00:00
Demi Nguyen 3,030 Reputation points Independent Advisor
2 answers

Authenticator Issues Technical Lockout / Account Recovery Issue - Assignment Access

Hello, I am writing to inform you that I am currently experiencing a technical lockout from my school account due to an issue with the Microsoft Authenticator app. I uninstalled and reinstalled the application, which reset my verification tokens. Now,…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-04T02:48:55.2366667+00:00
LaShanda Artis-Washington 0 Reputation points
edited an answer 2026-11-04T03:49:48.7666667+00:00
BabybooHN 3,810 Reputation points Independent Advisor
1 answer

Déconnection du compter Authenticator

Je suis vraiment tanné de cette vérification Authenticator car tous mes comptes étudiants sont bloqué. Ca fait déjà 2 mois que j'essaie d'accéder à mes messages de groupe d'études sur mon cellulaire et mon ordinateur mais ça me demande un code envoyé sur…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-03T17:34:26.9733333+00:00
Ndongmo Zambou, Angelo Maxime 0 Reputation points
edited an answer 2026-11-03T18:42:12.7733333+00:00
Jack-Bu 7,220 Reputation points Microsoft External Staff Moderator
2 answers

Best way for a school software company to set up Microsoft 365 Education (A1) for each school it serves in Malawi

We are WoKeYaVA, a software company in Malawi. We are building Cromisis, a school management system that schools buy as a package. When a school buys a package, we would like its teachers and students to start using Microsoft 365 Education email. We will…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-01T19:21:21.83+00:00
kelvin moyo 0 Reputation points
edited an answer 2026-11-03T12:55:15.8333333+00:00
Igihozo Gady 80 Reputation points Independent Advisor
2 answers

Office 365 Education: Is A1 (Free) Direct Provisioning Retired? (+ A5 "Not Eligible" Billing Mismatch)

I am the IT administrator for an international school (MMGIS). We recently passed the Microsoft academic verification process. Our primary goal is to provision the Office 365 A1 (Free) licenses for our students and teachers. However, we are currently…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-28T13:59:20.03+00:00
Kyaw Khant Ko Ko 0 Reputation points
commented 2026-11-03T03:05:11.3866667+00:00
Parimal Dobariya 0 Reputation points
1 answer One of the answers was accepted by the question author.

How to fix logging into Microsoft Authenticator whilst it asks for authentication to log into the Authenticator

I’m trying to login to my microsoft account on outlook on my iPhone, however it requires me to authenticate using the Microsoft authentication app , however to do that I need to login to the Authenticator app which I can’t do because i then need to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-02T20:09:32.99+00:00
Mattacola, Francisco 20 Reputation points
accepted 2026-11-02T20:40:27.5266667+00:00
Mattacola, Francisco 20 Reputation points
2 answers

Unable to receive verification code via SMS or Call during Microsoft Azure sign-in (School Account)

Hi Microsoft Support, I am attempting to sign in / sign up for Microsoft Azure using my school/organization account, but I am stuck at the phone verification step. Here are the details of the issue: Issue: I am not receiving any verification code,…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-01T13:16:48.24+00:00
SHAYNIEEA SHERILLESSA BINTI SHAHRIL AMIR 0 Reputation points
commented 2026-11-02T10:37:54.8733333+00:00
Hin Vo 1,755 Reputation points Independent Advisor
3 answers

Unable to Access School Microsoft 365 Account After Removing Microsoft Authenticator

Dear Microsoft Support Team, I am a school administrator in Egypt, and I am experiencing a critical issue accessing my school's official Microsoft 365 account. Affected Account: [<Moderator's note: Personal Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-01T18:29:47.2033333+00:00
Ahmed Mamdouh 0 Reputation points
answered 2026-11-01T23:38:30.45+00:00
Elena-VH 2,450 Reputation points Independent Advisor
2 answers

I am still being charged for my son's school M365 subscription even after his school account has been deactivated

I signed up for the annual subscription for my son's office M365 account and his microsoft account has been deactivated since June 2024 but my credit card is still being charged. My son's microsoft account is [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-01T01:36:55.68+00:00
Yusuf Musa 0 Reputation points
edited the question 2026-11-01T02:25:35.84+00:00
Kai-Ex 2,480 Reputation points Microsoft External Staff Moderator
3 answers

Can’t get into my Kaskaskia college account

Hello, I’m trying to log into my Kaskaskia college account and it’s giving me the two numbers to put into my Authenticator app but when I open my Authenticator app, I have to put my kaskaskia email in to set up my account but then it asks me for the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-31T20:14:35.32+00:00
Abygale M Kircher 0 Reputation points
answered 2026-10-31T21:10:09.89+00:00
Bulldog 5,520 Reputation points
2 answers

How to Fix Authenticator Code Problem

I want to sign into my school account but can't because it wants me to verify with Microsoft Authenticator. I added my account to the app (not my school). At first, I had no problem but later I ended up clearing the data of the app (big mistake) and even…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-31T05:52:40.1633333+00:00
Valerie Smith 0 Reputation points
edited the question 2026-10-31T16:03:23.23+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator