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2 answers

when i click file explorer from task bar it crashes and didn`t start

Dear all when i click file explorer from task bar it crashes and didnt start but when i click on this pc short cut it works for 5 min then crashes again this happened after installing autocad 2027 and still till now. Please advise please note i cant…

Windows for home | Windows 11 | Performance and system failures
asked 2026-11-08T08:14:20.45+00:00
HAITHAM MOHAMED 0 Reputation points
commented 2026-11-11T06:57:27.5133333+00:00
Thomas4-N 23,265 Reputation points Microsoft External Staff Moderator
2 answers

Doug Robbins Mail Merge Field Character Limit Inquiry

What is the character limit for a merge field? I have a field of about 38 characters including spaces in my merge document. However, in the document where I've inserted the merge field, I am seeing the following text: "Error! No document variable…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-07T17:47:49.82+00:00
Damon Love 0 Reputation points
commented 2026-11-11T06:57:03.3733333+00:00
Thomas4-N 23,265 Reputation points Microsoft External Staff Moderator
1 answer

LagFreeze mouse

And so, that's the crux of the problem. For six months, maybe more, I've been looking for the problem of why my mouse freezes/lags. That is, it freezes on the screen at a random moment and works again after a second. Sometimes there is a sound of…

Windows for home | Other | Search, touch, and mouse
asked 2026-11-09T01:10:19.8533333+00:00
Stas Fesko 0 Reputation points
commented 2026-11-11T06:56:38.33+00:00
Lychee-Ng 30,565 Reputation points Microsoft External Staff Moderator
4 answers

MS office 2019 help required

I was having trouble with QR Code Add-ins in my Office 2019. I tried many things and eventually ran what I thought was a repair. This turned out to be an Instal of MS 365. Now my Word tells me I need to activate it again as I can't do anything with the…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-06T04:02:05.81+00:00
Ian Coots 0 Reputation points
commented 2026-11-11T06:54:51.23+00:00
Thomas4-N 23,265 Reputation points Microsoft External Staff Moderator
2 answers

Unable to get File History backup to work with my USB device

I can't get the Windows File History backup (part of the Control Panel) to work with my USB disk drive. I can't "Turn on" file history. There's quite a lot of background to this, but I don't know what information may be relevant and what isn't.

Windows for home | Windows 11 | Recovery and backup
asked 2026-11-05T11:24:55.2933333+00:00
BT 0 Reputation points
commented 2026-11-11T06:54:18.49+00:00
Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
2 answers

Help!!! Trying to fix Surface Pro while aboard

When I turn on my Surface pro it shows the logo for about 15 seconds then it shuts off. I’ve done all the things but it still wont turn on. Im trying to mail it to get it fixed but it keeps saying there is an issue when I get to the last step. Im…

Surface | Surface Pro | Display and screen
asked 2026-11-10T10:19:49.1033333+00:00
Jaden Mulder 0 Reputation points
answered 2026-11-11T06:54:13.63+00:00
Norah-L 13,570 Reputation points Microsoft External Staff Moderator
2 answers

Issues downloading office's apps on desktop

Im [Moderator note: Personally Identifiable Information removed], [Moderator note: Personally Identifiable Information removed]@studenti.uniroma1.it. Im having issues downloading the Office apps on my desktop. I logged in on the Office app, but when i…

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-11-09T10:47:29.2+00:00
Pietro Piccinelli 0 Reputation points
edited the question 2026-11-11T06:53:55.37+00:00
Daniel-Vo 8,170 Reputation points Microsoft External Staff Moderator
1 answer

Tôi không thể đổi điểm Microsoft Reward trên ứng dụng Microsoft Bing Search

Tôi đã đăng nhập trên ứng dụng Microsoft Bing Search để đổi phần thưởng nhưng đến xác thực với ứng dụng Bing thì ứng dụng chuyển hướng sang trang "Chuyển đổi tài khoản và quét lại mã QR để xác minh - Chuyển đổi tài khoản/Hủy bỏ" dù tôi đang…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,703 questions
asked 2026-11-11T02:21:59.35+00:00
Phan Thu 0 Reputation points
answered 2026-11-11T06:52:42.5666667+00:00
Norah-L 13,570 Reputation points Microsoft External Staff Moderator
2 answers

I cannot receive hotmails

My hotmail account has been hacked. I have dealt with all the issues but I cannot receive emails.

Outlook | Web | Outlook.com | Email
asked 2026-11-10T17:00:25.14+00:00
Fred Greaves 0 Reputation points
edited an answer 2026-11-11T06:52:04.67+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
1 answer

Install error - 0x800700aa

Install error - 0x800700aa Windows 10/11 - Update for Microsoft Defender for Endpoint - KB5005292 (Version 10.8839.26080.2008) - Current Channel (Broad)

Windows for home | Other | Windows update
asked 2026-11-11T06:48:50.6466667+00:00
sandhya rani 0 Reputation points
answered 2026-11-11T06:50:00.4366667+00:00

AI answer

2 answers

Problem with creating a personalised email address

I have a domain linked to GoDaddy. I have created a personalised email for myself and it works well. I'm trying to create one for my wife (who shares the sub). In her profile it see the domain, says 'create personalised email' but when you add the name…

Outlook | Web | Outlook.com | Settings
asked 2026-11-09T09:16:17.7466667+00:00
Serena White 0 Reputation points
commented 2026-11-11T06:49:19.1366667+00:00
Lychee-Ng 30,565 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

I cannot sign int my hotmail account on my mac

When I try to access my Hotmail account on my mac I get this error message We can't sign you in right now. Please try again later. What is going on? Hotmail still works on my phone but I prefer to deal with mail on my computer.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-07-26T13:38:05.23+00:00
Sarah-Jane Almand 20 Reputation points
commented 2026-11-11T06:48:58.44+00:00
JuliaMarvin 24,170 Reputation points Volunteer Moderator
2 answers

I can't factory reset my surface pro 7 and tried everything online

I have a Surface pro 7 - Ive followed all the steps for recovery drives, ive used my key, ive done all that I can but it won't let me factory reset. I supposed to have a CD that I dont have and it's been months. Ive read the whole microsoft site and…

Surface | Surface Pro | Performance and maintenance
asked 2025-11-20T21:00:30.24+00:00
Zala Jaweed 0 Reputation points
commented 2026-11-11T06:48:14.65+00:00
Shorty 0 Reputation points
2 answers

lost microsoft office

after reinstalling computer, lost microsoft office...

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-11-10T18:10:22.96+00:00
Jack Lin 0 Reputation points
answered 2026-11-11T06:46:41.5066667+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
2 answers

Claude Fable purchase blocked — request for manual review and correct support routing

Hello Microsoft Support, Claude Fable deployments fail with: MarketplaceSubscriptionCannotBeCompleted My previous support request, 2611100030002566, was classified as a technical issue and declined because I have the Basic support plan. Previous checks…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

248 questions
asked 2026-11-11T06:42:01.4066667+00:00
俊亮 李 0 Reputation points
answered 2026-11-11T06:46:35.1633333+00:00
俊亮 李 0 Reputation points
1 answer

Cannot Install Office 2021 on WIn 7 Home Premium machine

There is an error which says the Procedure Entry Point SETProcessMitigationPolicy could not be located in the dynamic link library Kernel32.dll. Is there a way to mitigate this issue?

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-11-11T02:19:18.0266667+00:00
ekj 0 Reputation points
answered 2026-11-11T06:45:05.3733333+00:00
Ian-T 16,365 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Authenticator Problem

Hi there, my account on my Authenticator app says that there is an error and I need to sign into my account. Then when I try and sign into my account it says I need an Authenticator code but I’m literally logging in on the Authenticator app with the app…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-09T10:05:31.6666667+00:00
Kayleigh Innes 0 Reputation points
commented 2026-11-11T06:44:44.1633333+00:00
Alina Le 5,815 Reputation points Independent Advisor
2 answers

Something went wrong. [657rx] Error, while using Outlook in office 365

How to fix: Something went wrong. [657rx] Error while using Outlook in office 365

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-10T00:14:47.2933333+00:00
Sergio Delgado 0 Reputation points
commented 2026-11-11T06:43:59.5266667+00:00
Alina Le 5,815 Reputation points Independent Advisor
2 answers

Microsoft Account Privacy

When I try to access my Microsoft Account Privacy, the screen continually rapidly reloads, and I am unable to view or act on any part of the page.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-10T17:42:56.8866667+00:00
John Wobensmith 0 Reputation points
answered 2026-11-11T06:43:16.7433333+00:00
Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
1 answer

Error 0x80070035 trying to connect to only WD servers in Win11.

Error 0x80070035 trying to connect to only WD servers in Win11. Other manufacturers servers connect OK.

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-11-05T20:58:21.78+00:00
Ronnie Gibb 0 Reputation points
commented 2026-11-11T06:42:19.5333333+00:00
Emma1-N 14,920 Reputation points Microsoft External Staff Moderator