Microsoft Account Privacy

John Wobensmith 0 Reputation points
2026-11-10T17:42:56.8866667+00:00

When I try to access my Microsoft Account Privacy, the screen continually rapidly reloads, and I am unable to view or act on any part of the page.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
    2026-11-11T06:43:16.7433333+00:00

    Hello John Wobensmith,

    I’m sorry you’re unable to access the Privacy Dashboard because of the repeated refreshing.

    To help determine whether this is a browser issue or something associated with the account, could you let me know whether the page also reloads when you sign in from another device? It would also be helpful to know whether other pages under your Microsoft account open normally.

    If the issue follows the account across different devices, browsers, and connections, please contact Microsoft Support so an agent can check whether further account-level investigation is needed. When contacting Support, mention that the Privacy Dashboard refreshes continuously immediately after sign-in.

    As this is a user-to-user community, I do not have access to account details or Microsoft’s back-end systems. Thank you so much for your understanding.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-11-10T17:43:09.9733333+00:00

    For a personal Microsoft account privacy page that keeps rapidly reloading, use this sequence:

    1. Open the privacy dashboard in a regular browser window, not InPrivate or Incognito.
    2. Turn off ad blockers, privacy extensions, and any content-blocking tools in the browser.
    3. Turn off any VPN or proxy, then retry on the normal internet connection.
    4. Make sure cookies and JavaScript are enabled.
    5. Clear the browser cache and cookies for Microsoft sites, then sign in again.
    6. Try a different browser such as Microsoft Edge, Chrome, Firefox, or Safari.
    7. Try a different network. If possible, switch from a shared network to a personal connection, or use a mobile phone’s cellular data.
    8. Restart the browser, device, and internet connection, then try again.

    If the privacy page still loops or reloads, try signing in through the Microsoft account security proofs flow first, then open Privacy from the top navigation. This can help if the privacy page is failing to complete the required authentication step.

    If the page loads slowly or data does not appear after access is restored, keep the device on, plugged in, connected to continuous internet, and make sure Battery saver is off.

    If sign-in itself is failing, use the Microsoft account sign-in helper tool.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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