Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,368 questions
3 answers
One of the answers was accepted by the question author.
Locked out of Admin Centre due to Authenticator failure
I am currently logged into my Microsoft 365 account, using office products, saving and uploading etc, but want to change an account setting in Admin Centre, but am prompted to log in using Authenticator. However Authenticator requires me to login using…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 71%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 37%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
email issues with M365 subscription
Here is the unique issue which I am facing when ever a m365 user (using Microsoft 365 business standard subscription) send an email to external email address it never get received at other end There is no NDR, Email trace says delivered …
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,447 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 91%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
2 answers
AI-500 prerequisites
Hi! I am going through the learning path of AI-500 and saw that you need to have AI-103 in order to take AI-500. Is there any issues if I have AI-102, the retired version of AI-103? Do I need to refocus and do AI-103 also before 500? Thanks.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,706 questions
asked
2026-07-29T09:41:35.95+00:00
Gabriel Ciocan
5
Reputation points Microsoft Employee
commented
2026-10-21T07:06:40.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
24,195
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Merger and Acquisition - Transfer Entra ID Tenant, Subscriptions and Management Groups
Hi there, we have a Azure Entra ID Tenant, Subscriptions and Management Groups under XYZ company. ABC is now acquiring the XYZ, and requires that all stuffs needs to be moved to new customer's account. How this can be done. I don't see any documentation…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,977 questions
asked
2026-05-15T14:12:55+00:00
Rajesh Swarnkar
1,281
Reputation points
answered
2026-10-21T06:48:05.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 52%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Aleksandr Reznik
1
Reputation point
1 answer
One of the answers was accepted by the question author.
Has Anyone Successfully Migrated Azure Subscriptions Between Tenants? Success Rate and Downtime Considerations
I am exploring options to migrate an existing Azure tenant with multiple subscriptions into another compliant Azure tenant. I am looking for community guidance on the following: Whether Azure subscriptions can be moved directly between tenants and key…
Azure Migrate
Azure Migrate
A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.
1,141 questions
asked
2026-04-27T08:56:04.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 11%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVW%3C/text%3E%3C/svg%3E)
Vinayak Waydande
40
Reputation points
answered
2026-10-21T06:41:30.1633333+00:00
Aleksandr Reznik
1
Reputation point
1 answer
One of the answers was accepted by the question author.
How to fix folder problem
When I left click a folder to change name or delete etc it use to come up with itemised options in icons and also names. Now it just comes up with icons and nothing else. I haven't changed anything but it has only started since yesterday. Hope someone…
Windows for home | Windows 11 | Files, folders, and storage
11,846 questions
asked
2026-10-21T05:56:36.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 50%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Peter Woodhouse
85
Reputation points
accepted
2026-10-21T06:00:25.8466667+00:00
Peter Woodhouse
85
Reputation points
2 answers
One of the answers was accepted by the question author.
Graph equivalent for EWS RecoverableItemsPurges / RecoverableItemsVersions?
Hi, We build an Exchange Online backup solution and are moving from EWS to Microsoft Graph. For mailboxes under Litigation Hold we need to protect the Recoverable Items subtree (Deletions, Purges, Versions, DiscoveryHolds). The Graph v1.0 mailFolder docs…
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,447 questions
asked
2026-10-20T13:04:19.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 30%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Katarzyna Orzechowska-Hadzera | Keepit
40
Reputation points
accepted
2026-10-21T06:00:03.15+00:00
Katarzyna Orzechowska-Hadzera | Keepit
40
Reputation points
1 answer
One of the answers was accepted by the question author.
Hacked account
Subject: Urgent Complaint – No Response or Assistance With My Hacked Microsoft Account Dear Microsoft Online Safety Team, I am contacting you because I am extremely disappointed with the lack of assistance I have received regarding my hacked Microsoft…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,713 questions
asked
2026-10-20T09:08:22.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 54%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Ādams Lustiks
20
Reputation points
commented
2026-10-21T05:46:47.9466667+00:00
Hornblower409
19,160
Reputation points
2 answers
One of the answers was accepted by the question author.
How to exclude folders in the Documents folder from Syncing with Onedrive?
Some games safe their Shadercache in the "MyGames" folder of "Documents". I dont want it to allways safe 1Gb of data that i cant use when i switch to my laptop. Is there any easy fix?
Windows for home | Windows 11 | Files, folders, and storage
11,846 questions
asked
2026-09-07T21:09:55.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 97%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NachtMondVogel
20
Reputation points
commented
2026-10-21T05:12:25.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 16%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DigitalGoddess
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Account Recovery
How do I go about speaking to a HUMAN regarding an account recovery?? I've been trying to recover an account that I haven't used in YEARS but have since forgotten the password, any contacts associated with the account & also any emails I would have…
Outlook | Outlook for mobile | Outlook for iOS | For home
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
3,146 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 19%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
I accidentally removed my work account from my Windows PC, and now I can’t sign in to PowerPoint, Excel, Teams, and other Microsoft apps.
윈도우에 회사 계정을 다시 추가하려고 하면 위 오류창이 뜹니다. ㅠㅠㅠㅠㅠㅠㅠㅠㅠㅠ
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,289 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 16%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
BitLocker Recovery Information Is Not Backed Up After Domain Join
Our issue: BitLocker encryption completes successfully during Windows workstation provisioning, but the recovery information is not backed up to Active Directory after the device joins the domain. Troubleshooting request needed: We need to identify why…
Windows for business | Windows Server | Devices and deployment | Recovery key
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3 answers
One of the answers was accepted by the question author.
How to configure the integration to automatically populate Teams meeting recordings in Salesforce?
Hi Microsoft Community, I’m exploring the Salesforce for Microsoft Teams integration to replace our Zoom workflows. Here’s what I’ve discovered so far: Current Understanding: The Salesforce App (available in the Microsoft App Store) allows users to…
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
Capturing audio, video, and screen content from Teams meetings for later review or sharing
946 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 41%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 75%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Minecraft missing minecoins pack
Yesterday (10/19/26) I used my bank card to buy a 1.99 pack of minecoins on my little sister's Minecraft account. The charge went through my account, but the coins never went into her account. I called PlayStation ABOUT it, and they said the charge has…
Windows for home | Other | Gaming
4,549 questions
asked
2026-10-21T00:04:43.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Chris Healy
20
Reputation points
accepted
2026-10-21T00:07:02.4966667+00:00
Chris Healy
20
Reputation points
3 answers
One of the answers was accepted by the question author.
Cannot install new Win 11 Home OS on Surface Laptop 7 after reset
I received my Surface Laptop 7 from my company. The IT group reset the device and provided it to me. It appears to be stuck in a loop looking for recovery, booting into another OS, or booting from USB with a Windows install. None of the available…
Surface | Surface Laptop | Install and update
905 questions
asked
2025-10-13T00:33:07.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 22%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Patrick Whyte
20
Reputation points
commented
2026-10-21T00:03:30.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
microsoft publisher lost
*With micro publisher lost i see a new program called PubKeep can i use it on a computer with 365 Thank you.*Has anyone one here tried this alternative?
Microsoft 365 and Office | Publisher | For home
Microsoft 365 and Office | Publisher | For home
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
1,136 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 22%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Microsoft Tech agent just destroyed my computer
I just allowed a Microsoft tech agent in a support chat take control of my computer. I watched all the way until a black screen with bios stating a failed install. My computer was fully functional….now I can no longer get past windows boot menu. I gave…
Windows for home | Windows 11 | Accounts, profiles, and login
10,540 questions
asked
2026-02-08T00:01:23.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 13%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
Youngnetflix
20
Reputation points
edited a comment
2026-10-20T21:55:15.9933333+00:00
_AW_
70,246
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
How to fix "Mailbox info is stale" error on PowerApps
Hi all, I've been trying to build a booking system for my org based on microsoft's Book a Room template, however, since updating my RoomLists' smtp addresses, I keep getting an error message "Office365Outlook.GetRoomsInRoomList failed:…
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,447 questions
asked
2026-10-19T20:41:06.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 60%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHF%3C/text%3E%3C/svg%3E)
HUGHES-FAGAN, Charlie
20
Reputation points
accepted
2026-10-20T21:25:12.9733333+00:00
HUGHES-FAGAN, Charlie
20
Reputation points
1 answer
One of the answers was accepted by the question author.
How to Restore a Deleted Azure DevOps Project Dashboard and Identify Who Deleted It
Hello everyone, I need assistance with recovering a deleted dashboard in Azure DevOps and investigating the deletion. Dashboard recovery: Is there a way to restore a deleted project dashboard, including its layout, widgets, and configuration? Audit…
Azure DevOps
1,669 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 71%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Microsoft Account Stolen or Email Alias Changed Without My Permission – Minecraft Java & Bedrock Licenses Missing
Hello Microsoft Community, I believe my Microsoft account may have been hacked or stolen, and I need help recovering it. My Gmail address is [<PII removed>gmail.com], and my Microsoft/Outlook account was [<PII removed>@outlook.com]. This…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,188 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 2%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)