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Authenticator not working

My husband can not get into his microsoft account, it wont take his password. So he has a code sent but his authenticator app doesn’t seem to want to work so he is going around in circles. This all started when he had an updte on his phone that basically…

Microsoft Security | Microsoft Authenticator
asked 2026-10-20T20:37:00.6766667+00:00
Dianne Pendry 0 Reputation points
answered 2026-10-20T20:37:44.11+00:00

AI answer

1 answer

Artifact Signing organization validation failed after mobile ID check; verification link already used

Hello Microsoft team, I am requesting assistance with Public Trust organization identity validation for Hello Sphere Technologies Inc. in Canada. On October 20, 2026, I completed the mobile identity-verification process. Returning to Microsoft's…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,816 questions
asked 2026-10-20T20:21:28.8833333+00:00
Cameron Nekoui 0 Reputation points
answered 2026-10-20T20:23:15.1333333+00:00

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1 answer

Microsoft for Startups Verification Failed — Request for Manual Review

Hello Microsoft Support Team, Our company, CodexSmith Technologies (https://codexsmith.com), recently applied for Microsoft for Startups. Unfortunately, our verification status shows "We couldn't verify your startup" without explaining the…

Azure | Azure ISV (Independent Software Vendor) and Startups
asked 2026-10-20T19:42:26.39+00:00
Abhay 0 Reputation points
commented 2026-10-20T19:55:34.3833333+00:00
Abhay 0 Reputation points
1 answer

Long-running Copilot chat did not migrate to the new Copilot experience

After the recent Copilot migration/update, my chat history migrated except for one very large, long-running conversation. The conversation still appears in my history, but when I try to open it I receive “Unable to load the content.” I have confirmed…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-20T19:38:08.0566667+00:00
Patricia Cooper 0 Reputation points
commented 2026-10-20T19:55:30.21+00:00
Patricia Cooper 0 Reputation points
1 answer

False/incorrect information posting on copilot

Hello, There is incorrect/false information related to legal/criminal activity posted with my name when Copilot information is generated. Can this please be removed? Thank you.

Microsoft Copilot | Windows Copilot | Feature
asked 2026-05-30T12:20:46.75+00:00
Anonymous
commented 2026-10-20T19:53:49.0933333+00:00
Mc Cabe, Maria 0 Reputation points
1 answer

how do you a create a support ticket for billing in Azure?

I am only directed to Ai assistance and FAQ's that is no help at all. I need to track down an invoice that is not present on my account. And M365 support tells me it is an Azure problem.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,168 questions
asked 2026-10-20T19:06:43.8666667+00:00
it 0 Reputation points
answered 2026-10-20T19:07:31.8866667+00:00

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1 answer

Microsoft Authenicator not functional on replacement cell phone

I have a replacement phone (Samsung Galaxy A54 5G} from Tmobile. When I received the replacement, the store was supposed to transfer all the data/apps to the replacement. That was not done correctly as I had to personally retrive 134 items which were not…

Microsoft Security | Microsoft Authenticator
asked 2026-10-20T18:52:24.37+00:00
Jackson Bridges 5 Reputation points
answered 2026-10-20T18:53:06.6466667+00:00

AI answer

1 answer

what is Microsoft Ignite? Does it replace Publisher?

Is my Publisher 2021 and can I keep using it? Is Microsoft Ignite a replacement?

Microsoft 365 and Office | Publisher | Other
asked 2026-10-20T18:46:39.26+00:00
Sophie Lachapelle 0 Reputation points
answered 2026-10-20T18:46:54.28+00:00

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1 answer

find which microsfot account to get my #bitlocker key

I bought a Lenovo laptop and now needs the Bitlocker recovery key to install a new windows system. How can I find out which microsoft account connect with the bitlocker key with this laptop? I tried to log in different Microsoft accounts but still could…

Windows for home | Windows 11 | Security and privacy
asked 2026-10-20T18:43:56.35+00:00
meichun lin 0 Reputation points
edited the question 2026-10-20T18:45:49.48+00:00
meichun lin 0 Reputation points
1 answer

Azure App Service Linux: Can a stopped container resume writing to shared /home storage?

We operate a Node.js application on Azure App Service for Linux (Basic B1), using persistent /home storage. The application uses an exclusive directory-based writer lock to prevent two processes modifying the same files. Following an unexpected container…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

10,019 questions
asked 2026-10-20T18:36:50.4833333+00:00
Andy Pullen 0 Reputation points
answered 2026-10-20T18:37:58.1033333+00:00

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1 answer

Activate my Account

My account will not activate. I am working in Excel and it says I must activate to create and edit. When I try to activate it just spins forever. I paid in June 2026 and it says that my next payment is June 2027. How can I talk to someone who can help…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-10-20T17:39:26.89+00:00
Steve Lawson 0 Reputation points
commented 2026-10-20T18:23:54.3466667+00:00
John Jefferson Doyon 91,020 Reputation points Independent Advisor
1 answer

How do I edit a "Publisher" document

I am trying to rewrite a publisher document I used in June and am unable to edit it. It was created in publisher...I had to purchase 365 in May; but, was able to use the document in June, and can't today. How do I open this or use it so I don't have to…

Microsoft 365 and Office | Publisher | For home
asked 2026-10-20T18:16:46.63+00:00
Sherrie Griffiths 0 Reputation points
answered 2026-10-20T18:17:35.7+00:00

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1 answer

HOW TO FIX THE ANNOYING WINDOWS SCRIPT HOST MESSAGES I KEEP GETTING

I KEEP GETTING WINDOWS SCRIPT HOST MESSAGES THAT READ: ERROR-PERMISSION DENIED CODE 800A0046 AND HAVE RAN SEVERAL SCANS ALREADY

Microsoft Security | Microsoft Defender | Other
asked 2026-10-20T17:58:57.48+00:00
RG 0 Reputation points
commented 2026-10-20T18:00:59.9866667+00:00
RG 0 Reputation points
1 answer

Windows 11 Pro "not activated"

I have been using my desktop computer with Windows 11 Pro for a long time now. Today, for the first time it says my Windows is not activated.

Windows for home | Windows 11 | Licensing and activation
asked 2026-10-20T17:13:39.0066667+00:00
Henry Kreh 0 Reputation points
commented 2026-10-20T17:47:15.1866667+00:00
EmilyS726 280.2K Reputation points Independent Advisor
1 answer

Unable to access Microsoft Business Center after receiving MPSA registration invitation

I received an invitation from Microsoft to register for Microsoft Business Center so I can access server licenses that were purchased under my organization’s MPSA. When I click the registration link and sign in using my organization’s work account, I…

Community Center | Not monitored
asked 2026-10-20T17:42:15.0133333+00:00
Karol 0 Reputation points
edited the question 2026-10-20T17:46:59.96+00:00
Clover-L 110 Reputation points Microsoft External Staff Moderator
1 answer

word doc history deletion

i was trying to send messages on outlook and i want my messages to be more private in case someone secretley logs into my acccount or see who i was communicating with by tapping the microsoft logo on the taskbar also on word you know there is a section…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-20T17:42:41.3666667+00:00
answered 2026-10-20T17:43:25.5066667+00:00

AI answer

1 answer

Cancel order for Smart Printer Pro Lifetime Access paid $59.99 10/19/2026

I have been trying to cancel the above order made yesterday. Very frustrating that I cannot find the correct path. Please cancel this item.

Microsoft Security | Windows Autopilot
asked 2026-10-20T17:35:10.4366667+00:00
Shirley Snyder 0 Reputation points
answered 2026-10-20T17:36:04.5866667+00:00

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1 answer

ESCALATION: Artifact Signing Verified ID still stuck at Processing — new validation reproduces issue after October fix

We are requesting escalation to the Microsoft Artifact Signing / Entra Verified ID Product Group. Our Azure Artifact Signing Organization Public identity validation remains unable to complete because the Microsoft Verified ID presentation workflow…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,816 questions
asked 2026-10-20T17:11:24.39+00:00
Gail Oleaga 0 Reputation points
commented 2026-10-20T17:24:09.7733333+00:00
Gail Oleaga 0 Reputation points
1 answer

how do I cancel my subscription

I want to cancel for now because I'm not using it much

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-20T17:22:14.81+00:00
Mike Barrow 0 Reputation points
answered 2026-10-20T17:22:42.1+00:00

AI answer

1 answer

My Microsoft account has been hacked

My Microsoft account has been hacked and my password has been changed, my recovery email has been changed, and my authenticator has been disabled. I have tried the account recovery process but have had no success.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-20T16:39:22.5233333+00:00
David Pierce 0 Reputation points
commented 2026-10-20T17:20:58.1433333+00:00
John Jefferson Doyon 91,020 Reputation points Independent Advisor