1,558 questions with Microsoft Security | Microsoft Identity Manager tags

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My husbands account was hacked so bad the hacker deleted all of his info so using windows sign on help is not an option

I have to use my Microsoft account to get anywhere because my husbands account was SO compromised that they deleted all of his information including his recovery account so we cannot use the Microsoft help page to recover his account. It says that it…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-09T17:51:16.1333333+00:00
Kimmy Perrine 0 Reputation points
2 answers

Unsure if e mail from Microsoft is genuine

Received e mail from msa@******@alert.com it states Dear Microsoft user, we have received request to cancel your Microsoft account. If you wish to proceed confirm below. Click here to upgrade your account security. If you made this request in error…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-09T17:11:49.8933333+00:00
Alastair Hunter 0 Reputation points
answered 2026-10-09T17:31:55.3366667+00:00
Erland Sommarskog 137.9K Reputation points MVP Volunteer Moderator
1 answer

Where to contact or get help from Microsoft

My Microsoft account has been hacked and the attacker has changed the Email, so I have no way of getting back in and when I try to submit the recovery form it tells me, that my email doesn't exist. I have replied to an email, which I got typing with a…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-09T14:08:09.23+00:00
Laquez 0 Reputation points
answered 2026-10-09T14:08:27.88+00:00

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0 answers

deleting and reusing microsoft account

i have two Microsoft accounts on my laptop, and i want to delete the old one and use the new microsoft account without creating a new user on my laptop and without losing my data

Microsoft Security | Microsoft Identity Manager
asked 2026-10-09T11:27:43.8066667+00:00
moshood kazeem 0 Reputation points
2 answers

An old land line phone number which no longer exists.

Microsoft have locked me out of my primary email account, over an old land line phone number which no longer exists, they want to send codes to it. I have tried to change the number to my personal mobile number, they won't accept it, because it is also…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-08T02:33:34.5833333+00:00
Heather Butterfield 0 Reputation points
answered 2026-10-08T03:03:55.1566667+00:00
EmilyS_726 30,455 Reputation points Volunteer Moderator
1 answer

Compromised Microsoft Account, would like help please.

Hi, I need help recovering my original Microsoft account, not the new account that currently uses my Gmail. My original Microsoft account used an email and contained my Xbox profile OUTERBoom and my Minecraft account. On October 3, 2026, the original…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-05T18:05:52.28+00:00
Shannon Zimmerman 0 Reputation points
answered 2026-10-05T18:06:09.46+00:00

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3 answers

MIM 2016 SP3 - Sync rules issues

I have upgraded Microsoft Identity Manager 2016 to the newly released SP3 (4.7.6.0). I've managed to upgrade both Synchronization Service and Portal (now using SharePoint Subscription Edition). I have a management agent using the built in SQL Server.…

Microsoft Security | Microsoft Identity Manager
asked 2026-05-27T15:17:35.8633333+00:00
Andreas Lindholm 5 Reputation points
answered 2026-10-05T12:01:25.34+00:00
Leo Erlandsson 1,666 Reputation points
1 answer

Billing / Purchase Support

I have a problem, I bought an account on the official Minecraft website for this Microsoft account, I have an e-mail confirmation, the transaction number and everything, but it does not appear in the purchase history, and I cannot log in to this…

Microsoft Security | Microsoft Identity Manager
asked 2026-05-24T16:15:20.95+00:00
Oliwier Musial 0 Reputation points
commented 2026-10-03T03:51:51.98+00:00
Williams J Sanchez 0 Reputation points
1 answer

Recover changed email

I was trying to switch my current Microsoft email to another email bc my current one was my parents email and now that I changed the email I can’t login in bc the password doesn’t work and it just takes me to a screen that says I lost access to the…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-03T03:02:09.9833333+00:00
Brain 0 Reputation points
commented 2026-10-03T03:03:05.55+00:00
Brain 0 Reputation points
0 answers

Account got hacked

2 weeks ago my account got hacked and the mail to receive the login code has been changed to an unknown mail to me. i reached out to the support and i just received a mail back. that the provided information was not enough proof the account is mine.…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-02T14:48:56.86+00:00
Diego Elken 5 Reputation points
1 answer

Location services completely grayed out. Cannot allow any location services. Will not allow any changes, even when logged in as administrator.

Location services completely grayed out. Cannot allow any location services. Will not allow any changes, even when logged in as administrator.

Microsoft Security | Microsoft Identity Manager
asked 2026-01-19T22:44:52.9566667+00:00
Robb Horen 0 Reputation points
commented 2026-09-27T20:08:57.9633333+00:00
Jim Casada 0 Reputation points
1 answer

I lost access to my account and can't find a way to get it back.

I got a couple emails overnight saying that my email and password were changed, giving me no way to stop it from happening, and I can't find a way to get access back to my account or to get the account deleted as I don't know what other info I have on…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-24T13:01:00.55+00:00
Max Rowe 0 Reputation points
answered 2026-09-24T13:01:23.1333333+00:00

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2 answers

Change email associated with Microsoft Account

Change email associated with Microsoft Account I along with many more people may lose access to their email accounts provided by Virgin Media. See: Helping customers understand upcoming changes to their Virgin Media email services - Virgin Media O2 As…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-22T16:07:24.0566667+00:00
Ron Barker 2,245 Reputation points
answered 2026-09-22T17:06:39.0766667+00:00
Ron Barker 2,245 Reputation points
0 answers

Inquiry about Unknown windows and web credentials showing up on my laptop device credentials manager.

Windows cedentials and Web Credentials are showing up that are unexplained, contain urls that are technically not URLs but strings of data keys or hashed passwords associated with them. I have attached the screenshots on PDF format for your refence and…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-21T15:33:08.9933333+00:00
Michael Tamiru Gubay 0 Reputation points
1 answer

I'm trying to help make an account for someone

I've been trying for the last hour and a half to help someone make a Microsoft account so we can play Minecraft together, but whatever email I use or browser that I use won't work at all. We have tried this on both of our computers and nothing is…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-18T00:39:18.89+00:00
Scarlett Hall 0 Reputation points
answered 2026-09-18T00:39:37.51+00:00

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1 answer One of the answers was accepted by the question author.

Can the admins of my school-issued device see my Microsoft files if the system is based on Google?

I'm currently using a school-issued device, and I write a lot of fanfiction / short stories. Previously I've been using Google Docs [as it comes pre-installed on my device] with my school-provided Google account; but some of the content I've been writing…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-11T21:11:04.85+00:00
Jay Goodenough 20 Reputation points
accepted 2026-09-14T14:30:48.4233333+00:00
Jay Goodenough 20 Reputation points
2 answers

cannot edit or save my microsoft documents

I own a Microsoft office 2019 software. I have a new MacBook laptop i have uninstalled it on my previous laptop then installed office 2019 on my new laptop. Now i can't edit my office documents. When i purchased my office software last 2019 i…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-14T02:57:31.8866667+00:00
Jason Celestino 0 Reputation points
answered 2026-09-14T03:13:54.8033333+00:00
EmilyS_726 30,455 Reputation points Volunteer Moderator
1 answer

Please Help Two of My Microsoft Accounts were Hacked

Hello! I was recently hacked, so I was trying to go through the process of putting all of my files into my OneDrive, and then I wanted to look at them in the search engine, and I tried to use my Gmail Microsoft account to do so. It then said, "…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-14T00:04:23.3233333+00:00
Abigail 0 Reputation points
answered 2026-09-14T00:04:40.51+00:00

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1 answer

Microsoft Account Hacked or Compromised

How to get my sons account back if the guy who took his account has deleted the security info and replaced the gmail with oulook or else. Is it possible to get his account back because it shows his gmail doesnt exist.

Microsoft Security | Microsoft Identity Manager
asked 2026-09-13T16:37:56.1233333+00:00
Ernests Ozols 0 Reputation points
answered 2026-09-13T16:38:11.65+00:00

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1 answer

Cannot Access hacked account

My microsoft, email, discord got hacked into a little while ago. I set almost everything to Two authenticators a few months later here I am with another account I had never known was logged into. My Microsoft account, specifically the one linked to my…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-05T20:56:57.4266667+00:00
Sebastian Cheesman 0 Reputation points
answered 2026-09-05T20:57:17.4833333+00:00

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