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Error 399287 – SMS MFA verification not working for Microsoft 365 account

Hello Microsoft Support Team, I am a professor at Kutaisi International University in Georgia, using a university-provided Microsoft 365 account. Until recently, I was able to sign in using SMS verification codes sent to my registered mobile phone.…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-11-07T20:20:17.16+00:00
Giorgi Chelidze 0 Reputation points
edited an answer 2026-11-07T21:53:19.7566667+00:00
Darren Bruce 2,445 Reputation points Independent Advisor
2 answers

cant start outlook classic

cant start outlook classic. I can start outlook but prefer classic

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-07T20:14:34.4933333+00:00
philip wolstenholme 0 Reputation points
answered 2026-11-07T20:52:15.7633333+00:00
EmilyS726 279.1K Reputation points Independent Advisor
3 answers

I cannot enter my account

Dear Microsoft, I cannot enter my Microsoft account: [[Moderator note: Personally Identifiable Information removed] @TwaalfMaart.onmicrosoft.com], because I am in a loophole. I cannot install my 2 step verification. To activate that, I need to be able to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-07T20:11:29.2433333+00:00
Marit Veeneman 0 Reputation points
answered 2026-11-07T22:38:25.3666667+00:00
Marit Veeneman 0 Reputation points
1 answer

"Something went wrong and your PIN isn't available."

Sometimes when I try to unlock my device I get that message. Sometimes resetting it fixes t he problem but other times I'm forced to do the set up PIN process. I have gone through with the setup PIN process about three times now and the error still…

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-11-07T20:09:33.5233333+00:00
N/A 0 Reputation points
answered 2026-11-07T20:09:49.06+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Sora-2 deployment blocks on "ServiceModelDeprecated" error in Azure AI Foundry / OpenAI

Hi everyone, I am trying to complete the official Microsoft Learn video generation labs (such as AI-103), but I am completely blocked when trying to deploy the Sora-2 model. I have systematically tested all workarounds (deploying via Azure AI Foundry…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,126 questions
asked 2026-11-07T20:02:37.8933333+00:00
Zine-eddine FODIL 20 Reputation points
commented 2026-11-08T16:05:50.6633333+00:00
Zine-eddine FODIL 20 Reputation points
1 answer

Inconsistent results from Windows Networking

I operate several different Windows computers and rely heavily on Windows Networking. In order to describe this problem I have 4 computers running on my own private network. Three of the four are connected to the network via Ethernet RJ45 Adapters. …

Windows for business | Windows Client for IT Pros | Networking | Network connectivity and file sharing
asked 2026-11-07T20:00:01.8366667+00:00
Snookred 36 Reputation points
answered 2026-11-09T03:52:32.8566667+00:00
Daphne Huynh (WICLOUD CORPORATION) 2,540 Reputation points Microsoft External Staff Moderator
3 answers

my excel doc has data for 2 legal pages but the doc has 14+ pages

my excel doc has data for 2 legal pages but the doc has 14+ pages I cannot seem to eliminate the extra pages How can I do that?

Microsoft 365 and Office | Excel | For home | Other
asked 2026-11-07T19:59:02.5433333+00:00
Pamela Frankel 0 Reputation points
answered 2026-11-07T20:41:46.73+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
1 answer

#dailylimits

It still says daily limits, i didn't have to wait before what the hell!? Please explain this again!

Microsoft Copilot | Windows Copilot | App
asked 2026-11-07T19:54:22.7+00:00
Jason 0 Reputation points
answered 2026-11-08T23:48:02.22+00:00
Ian-T 15,880 Reputation points Microsoft External Staff Moderator
3 answers

Word stopped working.

Word stopped working. I did a full repair of Microsoft 365. Word still does not open. I am doing a second limited repair, but I doubt that will help.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-07T19:45:02.1333333+00:00
SKShaw 0 Reputation points
edited an answer 2026-11-07T22:44:18.68+00:00
Bulldog 5,520 Reputation points
2 answers

Azure Artifact Signing identity verification fails with "You need permission" — wrong Entra tenant

I am setting up Azure Artifact Signing Basic for my software development company, Wolfe1.com LLC. My Azure subscription and Artifact Signing account were created successfully. I submitted a Public organization identity-validation request and received an…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,715 questions
asked 2026-11-07T19:44:39.75+00:00
Programmer4Life 20 Reputation points
answered 2026-11-07T23:34:53.1166667+00:00
Programmer4Life 20 Reputation points
1 answer

My microphone isnt dectected on my windows 11

i have headphones with a jack mike and i unplugged them from pc and used them with something else and now the mic wont detect it says its not plugged in but it is plugged in HELP

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-07T19:44:21.2533333+00:00
jazzy null 0 Reputation points
commented 2026-11-08T02:46:48.6833333+00:00
Ivan B 127K Reputation points Independent Advisor
2 answers

Copilot limits

I tried using copilot but it limited me to only 1 response, could not complete the inquiry

Microsoft Copilot | Other
asked 2026-11-07T19:37:05.0633333+00:00
Barney 0 Reputation points
answered 2026-11-07T19:46:37.33+00:00
Barney 0 Reputation points
2 answers

Word app will not open so I can create a document. I get a message that says it has identified an error When I click the repair option nothing happens

When I try to open Word I get a message that there is an error and it will not open so I can create a document I clicked repair now and nothing occurs What can I do to be able to use the Word app?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-07T19:36:07.3733333+00:00
L SHOVAN 0 Reputation points
answered 2026-11-07T20:14:43.43+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
1 answer

lost my product key to Office Home and Student 2007

The key on the box does not meet requirements. Have tried all the codes on the box and none work.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-07T19:34:27.49+00:00
James Wolff 0 Reputation points
answered 2026-11-08T00:03:20.2233333+00:00
Norah-L 13,390 Reputation points Microsoft External Staff Moderator
2 answers

Request: expedite .NET 10 for iOS support for Xcode 27.2

Request: expedite .NET 10 for iOS support for Xcode 27.2 I'm an independent developer shipping a .NET MAUI app on iOS and Android, alongside native iOS apps on the same Mac. Today, .NET mobile support is holding my whole Mac back on Xcode. Xcode 27.2…

Developer technologies | .NET | .NET Multi-platform App UI
asked 2026-11-07T19:34:12.61+00:00
Luke Graves 0 Reputation points
answered 2026-11-09T04:20:54.9166667+00:00
Harry Nguyen (WICLOUD CORPORATION) 610 Reputation points Microsoft External Staff Moderator
2 answers

blocked by a special profile

I cannot open my files or photos because I am blocked by special profile deployment

Windows for home | Other | Music, photos, and video
asked 2026-11-07T19:28:45.73+00:00
randy hall 0 Reputation points
answered 2026-11-08T03:24:20.06+00:00
Hendrix-V 20,800 Reputation points Microsoft External Staff Moderator
2 answers

change email address on one drive

I have changed my email address in my Microsoft account. It went well. My One Drive still sends pictures to my old email address. How do I make One Drive send to my new email address?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-07T19:24:37.1566667+00:00
Phil Peterson 0 Reputation points
commented 2026-11-08T22:49:06.7333333+00:00
John Jefferson Doyon 90,560 Reputation points Independent Advisor
2 answers

Update License

We have tried to use ourmirosoft account and have paid, however it says we need to update our license. When we try to do that it pops up there was a problem to try again later. I have also tried calling support and kept getting hung up on.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-11-07T19:23:39.3466667+00:00
Chapel at the Park 0 Reputation points
edited the question 2026-11-07T19:56:05.8933333+00:00
Jack-Bu 7,220 Reputation points Microsoft External Staff Moderator
1 answer

Windows 11 Security Breach

Hackers are hacking into laptops and initiating what appears to be a Windows software update. Instead, they are stealing credit/debit card and perhaps other personal account data. I have seen numerous such reports of this issue on the web. All of my…

Windows for home | Windows 11 | Security and privacy
asked 2026-11-07T19:16:24.1233333+00:00
bill sal 0 Reputation points
answered 2026-11-07T19:17:21.3233333+00:00

AI answer

1 answer

I've been waiting over a month for any contact from support.

My account has been compromised on October 4th, the hacker changed both passkey and email address, the only thing that was left is the phone number, through which I can try to log in but cannot reset my password, which also has been changed. I tried…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T19:15:24.38+00:00
Cacctus Hugo 0 Reputation points
edited the question 2026-11-08T00:37:23.1733333+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator