Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,744 questions
0 answers
Microsoft Store W-8BEN tax treaty mismatch and Engage Center login issue
Hello, I am an individual developer in Japan preparing to publish a Windows app on Microsoft Store. Issue 1: W-8BEN PDF mismatch In the S&P E-W8 questionnaire, I selected Other Copyright Royalties, U.S.-Japan tax treaty Article 12(1), and a 0%…
Microsoft Partner Center | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 42%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYU%3C/text%3E%3C/svg%3E)
0 answers
Microsoft Foundry: Quota Issue Preventing Deployment of Claude Models
Problem description I am facing an issue where I cannot deploy certain Claude models in Microsoft Foundry due to quota limitations. Despite having a Pay-As-You-Go subscription with an active payment method and no spending limit, the quota for Claude…
Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
5,123 questions
asked
2026-11-04T18:10:10.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 28.000000000000004%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB6%3C/text%3E%3C/svg%3E)
BillL-6058
0
Reputation points
commented
2026-11-05T02:30:25.8566667+00:00
BillL-6058
0
Reputation points
0 answers
Azure Artifact Signing – Identity verification fails after successful Face Check (HTTP 500, Unexpected session payload)
I'm attempting to complete organisation identity validation for Azure Artifact Signing (formerly Trusted Signing) for an Australian company that is already a Microsoft partner. The Artifact Signing resource was successfully provisioned in East US under a…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,686 questions
asked
2026-11-05T01:35:45.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Ted Dunstone
0
Reputation points
asked
2026-11-05T01:35:45.73+00:00
Ted Dunstone
0
Reputation points
0 answers
Artifact Signing public organization validation stuck "In Progress", no contact from Microsoft
Our Canadian organization, Turnip Software Inc. (Montréal, Québec), submitted a Public Organization identity validation for Azure Artifact Signing around October 21, 2026. The portal has shown "In Progress" ever since and has never changed to…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,686 questions
asked
2026-11-01T13:47:43.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 26%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Turnip Software
0
Reputation points
commented
2026-11-05T00:28:16.97+00:00
Turnip Software
0
Reputation points
0 answers
Artifact Signing Individual Public validation stalls at Processing after sharing an AU10TIX Verified ID in both Chrome and Edge
I am setting up Azure Artifact Signing Individual/Public identity validation. Azure shows Action Required. My government-issued-ID credential from AU10TIX is present under Verified IDs in Microsoft Authenticator. I open the Microsoft verification link…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,686 questions
asked
2026-11-04T23:53:29.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 72%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Edward Cating
0
Reputation points
asked
2026-11-04T23:53:29.58+00:00
Edward Cating
0
Reputation points
0 answers
Can`t log in to Azure Portal - personal Microsoft account, no MFA prompt in Authenticator
Hello, I cannot sign in to the Azure Portal with my personal Microsoft account. I am the sole owner and Global Administrator of this subscription and tenant, so nobody else can reset my MFA. Signing in to my Microsoft account works (email code,…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,460 questions
asked
2026-09-26T08:34:31.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 79%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWK%3C/text%3E%3C/svg%3E)
Wojciech Kostrzewa
0
Reputation points
commented
2026-11-04T23:16:53.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 14.000000000000002%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harshitha Eligeti
4,530
Reputation points Microsoft External Staff
Moderator
0 answers
Individual Store publisher blocked from payouts and support—manual escalation needed
I use a personal Microsoft account for my Microsoft Store developer account. My paid app submission has every section marked Complete and its MSIX package marked Validated. However, it says: “You need to update your tax and payout information before you…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,744 questions
asked
2026-11-04T22:51:31.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 0%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Josh Stuible
0
Reputation points
commented
2026-11-04T22:57:20.37+00:00
Josh Stuible
0
Reputation points
0 answers
I am unable to activate Microsoft 365 Family download on a new computer
After successfully downloading the MS 365 to a new computer, when I click the activate link that appears, a blank screen appears and will not load.
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
63,023 questions
asked
2026-11-04T22:11:52.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 55.00000000000001%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Fargo Moorhead Kennel Club
0
Reputation points
commented
2026-11-04T22:46:32.31+00:00
EmilyS726
278.3K
Reputation points
Independent Advisor
0 answers
OneDrive on Android won't sync
OneDrive on Android won't sync YES I have tried ALL things recommended.
Microsoft 365 and Office | OneDrive | Other | Android
Microsoft 365 and Office | OneDrive | Other | Android
A Microsoft file hosting and synchronization service.
240 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 82%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
0 answers
Unable to Complete Azure for Students Verification
Hello, I am a second-year engineering student at the National Institute of Statistics and Applied Economics in Morocco. I am trying to activate the Azure for Students offer using my personal Microsoft account, with my university email address for…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
1,080 questions
asked
2026-11-04T20:29:11.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 95%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZL%3C/text%3E%3C/svg%3E)
Zakaria Lechguer
0
Reputation points
asked
2026-11-04T20:29:11.64+00:00
Zakaria Lechguer
0
Reputation points
0 answers
Azure Automation schedules shifted by one hour after DST change and Portal displays incorrect Start time
We are experiencing what appears to be a DST-related issue with Azure Automation schedules following the transition from Mountain Daylight Time to Mountain Standard Time in Alberta, Canada. Issue 1: Existing schedules are executing one hour…
Azure Automation
Azure Automation
An Azure service that is used to automate, configure, and install updates across hybrid environments.
1,524 questions
asked
2026-11-04T17:45:01.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 4%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL7%3C/text%3E%3C/svg%3E)
LindsayOlson-7017
30
Reputation points
commented
2026-11-04T19:13:01.3466667+00:00
Hemant Bharadwaj
355
Reputation points Microsoft Employee
0 answers
Artifact Signing organization Verified ID sharing fails in Authenticator with technical problem
We are attempting Public Trust organization identity validation for a US LLC using Azure Artifact Signing. The existing validation is in Action Required state. The AU10TIX government-issued identity credential was successfully issued and added to…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,686 questions
asked
2026-11-04T18:32:12.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 50%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Andrew Richards
0
Reputation points
commented
2026-11-04T19:10:35.7466667+00:00
Hemant Bharadwaj
355
Reputation points Microsoft Employee
0 answers
You need to update your tax and payout information before you can charge money.You are either currently not enrolled in any incentive programs for which tax and payment profiles can be managed or don't have permissions to update tax and payment details
I've spent the past 7 days trying to resolve an issue and have contacted support multiple times, but nothing has worked so far. The problem is that Microsoft has separated accounts into personal accounts and Entra ID (formerly Azure AD/work) accounts,…
Microsoft Partner Center API
Microsoft Partner Center API
API access and integration with Microsoft Partner Center for managing partner data
806 questions
asked
2025-06-14T10:59:43.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 80%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
NEEL PRAJAPATI
30
Reputation points
commented
2026-11-04T18:19:57.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Renato Assis
0
Reputation points
0 answers
You need to update your tax and payout information before you can charge money.
I'm trying to submit an application for the Microsoft Store, but keep getting the message "You need to update your tax and payout information before you can charge money." However when I look at the payout and tax screens I see every thing…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,744 questions
asked
2026-02-10T08:13:07.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Judd Taylor
0
Reputation points
commented
2026-11-04T18:18:55.16+00:00
Renato Assis
0
Reputation points
0 answers
Incorrect and Inconsistent Sensitivity label triggering including retired labels
My manager and I were testing Copilot while entering the same prompt a sensitivity label is triggered for my manager but not for me. Also, it is pulling retired sensitivity labels. Why is this happening and how can we correct it?
Microsoft Security | Microsoft Purview
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
2,192 questions
asked
2026-11-04T17:36:07.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 19%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sonya Smith (CTR)
0
Reputation points
0 answers
Office 2024 install message service unavailable
I have a product key for Office 2024, when i try to install it, I get a message that states service unavailable.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,874 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
0 answers
authenticator
I changed my phone and I can't access the authenticator in the app.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,817 questions
asked
2026-11-04T17:26:36.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 59%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED1%3C/text%3E%3C/svg%3E)
Daniel 1. Dias (EXT-Nokia)
10
Reputation points
commented
2026-11-04T17:30:55.4233333+00:00
Daniel 1. Dias (EXT-Nokia)
10
Reputation points
0 answers
Azure for Students verification failing for every school: "Unable to confirm your University ID" (school-lookup API returns empty)
I'm trying to activate Azure for Students with my university account (mavs.uta.edu) and hitting "Unable to confirm your University ID" on signup.azure.com/studentverification. I dug into this and the root cause is on Microsoft's side: the…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
1,080 questions
asked
2026-11-04T17:27:54.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 90%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Acevedo, Alan
0
Reputation points
0 answers
Authenticator
6 cyfrowy kod autoryzacyjny Authenticator nie dziala do logowania do poczty WP.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,817 questions
asked
2026-11-04T17:28:00.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 43%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
KATARZYNA LEWANDOWSKA
0
Reputation points
asked
2026-11-04T17:28:00.9466667+00:00
KATARZYNA LEWANDOWSKA
0
Reputation points
0 answers
Individual (Taiwan) cannot complete tax profile: "Tax ID type" only accepts 8-digit business Uniform Number
Account type: Individual. Program: Microsoft Store (Taiwan). When creating the tax profile, at step 3 "Tax Residence Country/Region", the field "Tax ID type" is required ("This is a required field."). The only option is…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,744 questions
asked
2026-09-27T15:29:28.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 54%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Brian Huang
10
Reputation points
commented
2026-11-04T17:20:55.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MB
0
Reputation points