710 questions
2 answers
Recovering my onedrive from last laptop device that was stolen
My laptop was stolen on 10/31/26, I changed my onedrive password that day and when I bought my new laptop last night it restored a laptop I stopped using in November 2023. I need my account and one drive from November 2023 to Saturday 10/31/26
Windows for home | Other | Recovery and backup
asked
2026-11-03T20:22:28.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Elizabeth Alonso
0
Reputation points
commented
2026-11-05T11:04:36.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
bittlocker key
need to recover bittlocke key othrwise i have los my data (PII Removed)
Windows for home | Other | Recovery and backup
710 questions
asked
2026-11-02T10:54:04.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 43%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVG%3C/text%3E%3C/svg%3E)
vempalli Gangulaiah
0
Reputation points
edited the question
2026-11-02T12:50:11.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2)
17,800
Reputation points
Volunteer Moderator
2 answers
How can I get my bitlocker from my broken old laptop so I can access my harddrive?
The laptop cannot power on. I am on a new laptop. I need the bitlocker for my old laptop.
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-28T15:16:36.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 94%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOC%3C/text%3E%3C/svg%3E)
OLD Carol Guerrero-Murphy
0
Reputation points
answered
2026-10-28T15:48:05.08+00:00
EmilyS726
277.8K
Reputation points
Independent Advisor
1 answer
Bitlocker key not responding
my pc woulnd't not turn on anymore so I removed the hadrive and I was accessing the information has a slave drive and this morning the laptod did a windows security update and it bitlocked my slave drive. I also copy and paste the recovery key being…
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-27T18:24:46.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 84%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
danny tharrington
0
Reputation points
answered
2026-10-27T20:51:04.88+00:00
Md Alamin Ali
0
Reputation points Student Ambassador
2 answers
Need recovery key but not finding on Microsoft account
As I entered the wrong password my laptop is showing to put recovery key I don't know and I can't find a recovery key on my Microsoft account please help because vi need to open my laptop urgently
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-26T07:06:32.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
Arpan Jain
0
Reputation points
answered
2026-10-26T07:40:13.42+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
0 answers
Urgent Assistance Required: Microsoft Account Recovery, BitLocker Recovery Key, and HP Laptop Lockout
Dear Microsoft Support Team, I am writing to request urgent assistance with a Windows login issue on my HP laptop. I am currently unable to access Windows, recover my account through the available verification methods, or access my personal data stored…
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-25T12:19:46.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 12%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Abhishek Kumar Jha
0
Reputation points
edited the question
2026-10-25T21:21:54.4833333+00:00
Airbus A350
8,305
Reputation points
Volunteer Moderator
1 answer
how to change my number on here
how to change my number on here im trying to backup my pc
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-25T20:00:56.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 52%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
courtney collett
0
Reputation points
answered
2026-10-25T20:35:50.0933333+00:00
EmilyS726
277.8K
Reputation points
Independent Advisor
2 answers
Bitlocker key
Hi, I am currently locked out of my PC by a BitLocker recovery prompt. My Microsoft account is placed under a 30-day security hold because I requested an update to my security info. Because of this hold, I cannot view my BitLocker recovery key at…
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-24T18:35:18.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 78%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
The Nameless
0
Reputation points
answered
2026-10-24T19:09:17.6466667+00:00
EmilyS726
277.8K
Reputation points
Independent Advisor
1 answer
How to fix bitlocker recovery
As the title states, i sent my laptop into bitlocker loop because i reset my tpm (was having hello pin issues asking to reset up my pin) i have tried every option i can possible think of/have researched, to no avail my pc will not reset nor let me find…
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-23T21:37:39.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 81%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
micheal Corcoran
0
Reputation points
answered
2026-10-24T00:57:17.9166667+00:00
Jeronimo Fuerte
48,530
Reputation points
Independent Advisor
2 answers
my lap top was being reset and it appears to be stuck
it keeps turning on and off several times then shuts down when I turn it back on it starts the re setting process all over key board doesn' respond just flashes on and off help
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-19T14:34:37.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 47%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Roger Harrington
0
Reputation points
commented
2026-10-23T08:02:06.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
14,895
Reputation points Microsoft External Staff
Moderator
2 answers
Installed new harddrive on computer, old one locked and we cant find the bitlock key anywere
Hey, Yesterday i installed a new harddrive and windows on it since i needed more memory for my music production. When i got into the desktop on the new computer i saw the old one was locked. I have tried exactly everything. The "computer" is…
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-22T10:39:23.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Buster soderstrom
0
Reputation points
commented
2026-10-22T12:24:51.0033333+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
2 answers
Restore computer files and data
My computer has lost all files and data prior to October 6....How do I restore lost files and data?
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-22T01:03:52.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 17%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Lena Williams
0
Reputation points
answered
2026-10-22T05:18:20.6466667+00:00
DaveM121
946.1K
Reputation points
Independent Advisor
3 answers
BitLocker key code not working
My laptop is locked because of BitLocker. I logged in and found my key code. I know the key code is correct, because it tells you if you mistype the code. However, after successfully putting in the key code, it reboots, but comes right back to the…
Windows for home | Other | Recovery and backup
710 questions
asked
2026-08-13T15:26:26.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 71%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
James LaFlame
0
Reputation points
commented
2026-10-21T11:49:51.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 70%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
obayda alsalama
0
Reputation points
3 answers
Get-CimInstance -ClassName Win32_BIOS | Select-Object -Property SerialNumber
TRYING Find SERIAL NUMBER LOST LAPTOP AND NEED TO TRACK IT
Windows for home | Other | Recovery and backup
710 questions
asked
2026-07-14T00:41:16.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 78%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENE%3C/text%3E%3C/svg%3E)
Ntando'enhle Pearl
0
Reputation points
answered
2026-10-21T09:10:53.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 77%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
hussain kanaan
0
Reputation points
2 answers
How to access deceased fathers account
I recently lost my dad and my mom would like to use the home computer but we don't know dads log on details (password or pin) how can I go about accessing so we can reset the computer for my mom Any help would be greatly appreciated Thanks
Windows for home | Other | Recovery and backup
710 questions
asked
2026-08-15T13:27:59.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 66%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Laura Bailey
0
Reputation points
recommended
2026-10-21T08:16:45.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 42%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana Mihaila (BLUEHAWK LLC)
0
Reputation points Microsoft External Staff
Moderator
2 answers
Trying to recover my key ID…
How can I find my recovery key …I’m trying to long on to my old computer but I need the recovery key but I do not know it
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-19T20:52:49.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 23%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
CURTIS FRANKLIN
0
Reputation points
answered
2026-10-19T21:25:03.7933333+00:00
EmilyS726
277.8K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Bios doesn't load after entering the Bitlocker Key Code after recovering the code from the Microsoft recovery site. I took a picture of the code and entered exactly as written. I also recorded a video. It responded the code was incorrect. Options?..
I recovered my bitlocker key code from the Microsoft site and entered the number on my laptop. After pressing the enter key it indicates that the number was not correct. I took pictures and video of the code tI got on the Microsoft recovery site to…
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-13T16:51:27.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 49%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lawrence Carter
20
Reputation points
commented
2026-10-17T22:56:24.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
15,695
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Microsoft Account Recovery Stuck After Previously Approved Recovery Case Was Closed as “Inactive”
Microsoft Account Recovery Stuck After Previously Approved Recovery Case Was Closed as “Inactive” I am trying to recover a Microsoft account that was compromised and taken over by a hacker. I am now stuck in what appears to be an automated recovery loop,…
Windows for home | Other | Recovery and backup
710 questions
asked
2026-09-12T14:22:13.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 6%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jian Wu
20
Reputation points
commented
2026-10-16T18:35:15.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 52%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bringbackhotd
0
Reputation points
3 answers
I need my bit locker code.
I was given a link to get my bit locker key, but once I tap the link, I can't find the key.
Windows for home | Other | Recovery and backup
710 questions
asked
2026-10-08T19:28:58.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 54%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Michael Turner
0
Reputation points
answered
2026-10-16T17:34:40.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 9%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Janshi Aswatha
0
Reputation points
2 answers
Bitlocker key and the code
I have an HP computer that has stopped working. When I turned it on, it showed a blue screen error. I took it to Staples for data recovery, but they encountered an issue with the BitLocker key. I tried to unlock the drive using the BitLocker key from the…
Windows for home | Other | Recovery and backup
710 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 71%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)