Can't redeem points and support hasn't responded in a month

At this point, the only supported next step is to contact Microsoft Rewards Support again for a follow-up. For account restrictions, missing redemptions, or redemption issues that persist for weeks, Rewards Support is the team that can investigate.

What can be done now:

1. Check the Rewards Order history page to confirm the current status of the redemption.
2. Check the inbox, junk, and spam folders for any reply from Rewards Support or a confirmation email.
3. If there has been no reply for over a month, submit a follow-up through Microsoft Rewards Support: https://rewards.bing.com/support
4. Avoid submitting multiple tickets repeatedly, because that may reset the queue position and delay a response.

If the issue is specifically with redemption, also verify these common blockers before submitting the follow-up:

• wrong verification code entered
• too many failed phone verification attempts, which requires waiting 48 hours before trying again
• phone number already used across too many Rewards accounts, with a maximum of 6 accounts per household on one phone number
• use of a VoIP number instead of a mobile or landline number
• redeeming while traveling or redeeming outside the account’s home region
• use of a VPN or proxy

• Track my Microsoft Rewards orders | Microsoft Support
• How to redeem Microsoft Rewards points | Microsoft Support
• Unable to redeem rewards after a week. Contacted Microsoft Rewards Support, no response. - Microsoft Q&A
• My Microsoft Rewards account was temporarily restricted and I'm not sure why. - Microsoft Q&A
• Help me contact Microsoft rewards to unflag my account - Microsoft Q&A
• Microsoft Rewards Order “In Progress” – No Fulfillment or Update - Microsoft Q&A