Unable to redeem rewards after a week. Contacted Microsoft Rewards Support, no response.

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Unable to redeem rewards after a week. Contacted Microsoft Rewards Support, no response.

var the car 20

Last week, any attempt I made to redeem points would send me to a page telling me the order cannot be completed. I waited for 1 day, and then it's 2 days, and now it's a whole week. I've tried multiple devices, I tried adding a phone number only for microsoft to tell me that I can't add a phone number, and that the Vietnamese country code is somehow "Not supported". I've sent 3 tickets to support and all of them were ignored. I've not been notified if I had any restrictions, I did not receive any information about anything. I don't know how I'm supposed to seek for help if no one ever answers, so I hope that I'm getting help here.

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Answer accepted by question author

Darhyl Amizola 50,105 Independent Advisor

I appreciate the response.

In this case, you will have to contact Microsoft Rewards Support, as they are the only ones who are capable of investigating this.

Since you have already contacted Microsoft Rewards Support, it may take a while for them to reply, at least weeks or a month, due to the high volume of support requests they receive daily.

Please check your email inbox, junk, and spam folders from time to time.

If you haven't received a reply for over a month, you may contact them again for a follow-up on your case:

https://rewards.bing.com/support

Lastly, submitting multiple tickets is not recommended, as this may reset your position in the queue and delay a response from the Support.

Best regards,

Darhyl

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Answer 1

Darhyl Amizola 50,105 Independent Advisor

Hey there! Nice to meet you!

Based on your description, there could be an issue with the phone number you are trying to add.

Please try using a different phone number to redeem your reward points, as your current phone number may have been used on a different account already. (added and was removed from an account before)

Thank you for your kindness and understanding! Please let me know if you require further assistance.

Best regards,

Darhyl=

var the car 20 Reputation points

2025-08-16T09:06:49.6566667+00:00

I've tried to use multiple phone numbers, all of them lead to the same page saying "This order cannot be completed". I had to use a phone number from another country when redeeming points, but now I can't add a verification number to my account or use any for rewards.