Unable to "Save a copy" any more

+1 to the issue as well; multiple users with this issue...please fix.

+1 we are having the same issue, too.

A little more information regarding this...

User is trying to "Save a copy" to another folder within the same Team and Channel via Excel. Copy will not save with the above error mentioned in OP. If user attempts to save a copy within the folder the original document is in, the "Save a copy" feature works. Same issue both via Desktop and Web app.

Issue persists across all Teams and Channels, even newly created Teams. Some users report it still works for them, but no restart has been applied to either Teams or the devices themselves.

We are having the same issue; it is happening to all users that use Excel online

• We are only experiencing it with Excel
• We are using the same steps that you show.
• This occurs when saving to the same site and to Person One Drives
• We have tested Chrome, Safari, and Edge. We have cleared the cache for multiple users
• This is happening on multiple devices and networks.

Hello @Alex Nache @Douglas Haber (GSC), @Ryan, @Tony, @Scott, @Christian Day, @Sandy, @Cora, @Kyle Fummey, @Debbie Leeland, @Brenda H, @Natalie Y. Roberts, @Joshua Romoff, @Steven Graves, @JasonUnsworth-6941, @Adam Willoughby, @Corinne B, @Darryn, @Mike Rothfuss, @Devin

Thank you for bringing this to our attention. I understand that several users are experiencing the same issue, and I appreciate your patience while this is being investigated. 

To ensure that Microsoft can accurately assess the scope of the problem and determine whether it constitutes a service incident, I kindly request that you take the following steps: 

1. Click the “I have the same question” button on this thread. This helps indicate that the issue is affecting multiple users and organizations. 
2. Report the issue through your Microsoft 365 Service Health dashboard in the Admin Center. Submitting a report provides Microsoft with diagnostic information and allows them to track the impact across tenants. For detailed instructions, kindly follow the steps outlined in this article Report an issue in Azure Service Health - Azure Service Health | Microsoft Learn 

Your participation is essential for Microsoft to prioritize and resolve this matter promptly. I truly apologize for any inconvenience this may have caused and appreciate your cooperation in escalating the issue. 

Thank you for your understanding and support. 

We are also experiencing the same issue.

Same issue here. Asked a colleague to try as well and she gets the same message.

I have found a work around for the moment.

1. Save a copy to the same folder of the file you are copying.
2. Then select the copied file and use the 'move to' option tab.
3. Then Select the new location
4. Then rename and edit the file as you wish

Our organization is having the same issues.

We are having the same issue. I have followed the steps provided and can answer some of the questions. This is affecting all users.

Our process: Open document, Select File > Create a Copy, modify title and save within the same Sharepoint but different file.

All browsers have been used to help narrow if it was a browser issue. It is an error that is happening across users at different locations.

I’m experiencing the same issue. The Exchange administrators have applied all the necessary permission changes, but the problem persists when the SharePoint Excel file is open. If I use “Create a copy” within the same folder, it works as expected. However, if I try to copy the file to a different location, it fails. Interestingly, if I first create a copy in the original folder, close the Excel file, and then move that copy to another location, the move or copy operation succeeds.

I am seeing this in my supported users

For the work-around, my organization does not use the desktop version. I only have access to the online version. I've noticed this same issue when trying to "create a copy" in Word.

Our company's users of the web version of Microsoft Word have also started encountering this recently introduced bug this week as well. We're hoping it will be fixed by the start of the new year.

Likewise.

Same issue for a large number of my users.
It appears to be occurring on docx files.
If users open in Desktop App they are able to save, but not if opening via Sharepoint web version of Word.

We're having the same issue. Workaround for us was to create a copy in the same directory as original, then move it to the problematic location.

No one in my entire company can create an online copy unless they are already the owner of that file. We are now having to local download and reupload every to device or user that needs to edit a form. This is eating away at our time and local memory space. Please fix this or at least give us customers an update

+1

Happening to everyone in my company right now as well, including myself despite being an owner and admin.

I can confirm the 2 "workarounds" seem to work for everyone:

1. Select the file and click the 3 dots. Select "Copy to" - This doesn't trigger the error and you can save it anywhere.
2. While in the file, you can still go to "File -> Create a copy" but you CANNOT change where the file is created. It must be saved in the default location which should be the same exact location that holds the original file.

Is there any update? This problem still exists.

To add more context - we have already been doing the workaround of saving the file locally, making the edits, and then uploading - but this is an unnecessary step which is slowing my users down.

When we open the file in one SharePoint location, and try to save it into another, we are met with this error. Clearly with all the reports on this, it would point to an issue on Microsoft's side. I'm not seeing this as an issue reported in the M365 Admin Service Health section either.