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Hello,
For the last couple of weeks, occasionally but not always, the emails I send are not reaching the recipients. This is a serious problem. They appear in the Sent folder, but they are not even reaching the recipient's junk folder. I was about to send my CV to someone, and it's the first time I'm sending an email to a personal address, especially one with a Hotmail extension. I sent the email three times within a 5-minute interval, but it stubbornly didn't reach the recipient. I'm not on any blacklist, and there are no filters; still, it's not reaching. Later, I sent the same email from my inactive Gmail account to the same address, and it reached instantly.
Last week, I received an email from a company for a job interview and responded promptly. Today, they sent the same email as an SMS. I asked if they received my response eight days ago, and unbelievably, they didn't. This email delivery issue, especially in crucial matters, is genuinely frustrating. The company has been waiting for my response for eight days. Unbelievable!
Even the emails I send to my spouse sometimes reach and sometimes don't.
Please, don't provide the usual responses like "if it's in the Sent folder in Outlook, the problem is related to the recipient's account." There is a problem here, and if it's not resolved, I will consider working with another personal email provider.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi there, did you ever get to the bottom of this? I am having the same issue for over a week -quite a few of my clients missed their tax payment deadline because they did not receive my emails!!
Hi there, did you ever get to the bottom of this? I am having the same issue for over a week -quite a few of my clients missed their tax payment deadline because they did not receive my emails!!
I am having the exact issue now and my IT guy cant seem to figure it out. Did you ever resolve?
I have the same exact problem. For at least 6 months I have had many reports where my emails are not being received by customers I have had years of contact with. It is random. They will receive an email and they they won't. Sometimes in the same chain. I have just had to resend many invoices dating back to Jan to customers who did not receive them. My customers have done extensive searches on their end and the emails are not going to junk or spam. The message just does not appear any where other than my sent file. I don't get any errors or not sent notification. This has happened to several of co workers as well and it seems to be getting worse. In many cases they will receive 2 or three emails then miss one or two and then resume. I can not trust anything I send. This problem has been reported on many forums and yet no answer except asking if its in our customers spam. There has to be a fix for this.
The issue appears to be fixed for me now.