You've lost access to your email The inbox you've been using is no longer available.

Anonymous
2013-09-26T08:55:03+00:00

I am trying to log into Microsoft live with another account I have and get the following message:

You've lost access to your email

The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.

You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.

How do I resolve this issue and get email access for my account back with that email?

The email address is different from the one I am using to post this message.

Thanks.

Vernon

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  2. Anonymous
    2014-02-05T21:46:09+00:00

    Hello thammeren,

    Let me help you in allowing the ability to reset user password of your domain in Windows Live Admin Center.

    May I have your domain name? I have initiated a Private messaging for you to provide your domain. Please make sure to sign to view it.

    Let me set your expectation that allowing ability to reset a user password for your domain requires an up and running website so we could see the nature and content of your domain.

    @Wieteke Janssen,

    We're glad we had help you with your concern.

    Thanks,

    Marie

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  3. Anonymous
    2014-02-05T21:34:45+00:00

    There is no option in the domain administrator Control panel to reset the users password.

    And why does the system keep old password making this confusing Message that the account is been lost?

    I hope Microsoft can fix this, this was never a problem before changing from Hotmail.com to Outlook.com

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  4. Anonymous
    2014-02-05T21:25:50+00:00

    Txs for this solution.

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  5. Anonymous
    2014-02-05T21:22:36+00:00

    Hi Vernon,

     

    Thank you for coming to Microsoft Community today.

     

    To assist you more efficiently on this issue, we would like to gather few information from you that would help us isolate on the issue.

    • Were there any changes made on your account recently?
    • When was the last time you accessed your account?
    • How do you access your account? Is it via web browser, mail client or mobile device?

    More importantly, please provide us the affected Email Address so we can investigate on it. For security reason, I have created a private message for you where you can post this information. Click on You have a private reply to this message link just above your post to view the message. You need to be signed in to the Microsoft Community forum to view the link.

     

    We’d be waiting for your reply on this.

     

    Thank you!

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