You've lost access to your email The inbox you've been using is no longer available.

Anonymous
2013-09-26T08:55:03+00:00

I am trying to log into Microsoft live with another account I have and get the following message:

You've lost access to your email

The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.

You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.

How do I resolve this issue and get email access for my account back with that email?

The email address is different from the one I am using to post this message.

Thanks.

Vernon

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

30 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-06T11:39:53+00:00

    Hi Richard,

    I am having the exact same problem with my outlook.com Live domain. I'd be happy to share the details with you in a PM.

    Regards,

    Martin

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-04T06:40:55+00:00

    Hi judy,

    Welcome to Microsoft Community forum.

    I can see that you're also having issues in accessing your account. And that you're also getting error message when doing so.

    If you're encountering error message "You've lost access to your email The inbox you've been using is no longer available..."  , it is possible that your account was part of a domain and the administrator of that domain deleted your account from its users list. To verify this issue, please provide us with your affected email account so we can investigate it on our end.

    Note: For security purposes, please post your email account on the private message area I have provided above your post. You also need to login this Forum to view the private message link.

    Thank you,

    Cherry

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-11-27T03:59:46+00:00

    I've also had problems with "lost access to e-mail account........".  My accessible e-mail - **Deleted email address for Privacy**

    ***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-09-29T00:41:16+00:00

    Hi,

    I have sent a reply to your private message. Please follow the instructions or answer the queries provided with it.

    Please sign-in to this website in order to see the Private Message tab where you can view the message provided for you. We also need you to reply back to this post if you already provided the information in the private data area. This will help facilitate our actions regarding your issue.

    Thank you

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-09-27T21:42:00+00:00

    Hi roncallahan898,

    Welcome to Microsoft Community.

    For us to better assist you,  please provide us the detailed description of the issue you encountered.

    We will be waiting for your response.

    Thanks!

    Was this answer helpful?

    0 comments