You've lost access to your email The inbox you've been using is no longer available.

Anonymous
2013-09-26T08:55:03+00:00

I am trying to log into Microsoft live with another account I have and get the following message:

You've lost access to your email

The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.

You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.

How do I resolve this issue and get email access for my account back with that email?

The email address is different from the one I am using to post this message.

Thanks.

Vernon

Outlook | Web | Outlook.com | Account management, security, and privacy

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  2. Anonymous
    2014-01-27T13:42:15+00:00

    Mee too. Have the same problem. Can sign in with code to my phone and must do it every time i want to sign in to outlook.com.

    I can use outlook with outlook connector and also access the email om my android phone with exchange server.

    This is really frustrating and i think that microsoft really sucks, but i dont want og change the emails to google if i dont have to..

    And of course i am the administrator of the custom domain.

    Also i miss to be able to make alias in the custom domain account, and of course not hotmail alias. but ******@mycompanymail.com.

    The custom domains at microsoft are LAME!

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  3. Anonymous
    2014-01-19T06:46:50+00:00

    Hi,

    I am facing the same issue. I use domains.live.com to manage a private domain. I am unable to login to one of the email addresses. From my control panel, I can see that the domain, the email ID and its inbox is active. I have setup forwarding from that email address and it works as well. If you send an email to the problematic email ID, it will be forwarded. But I am unable to access the inbox. I get the same error as this thread. Please help.

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  4. Anonymous
    2014-01-05T10:19:11+00:00

    Bonjour,

    Je n'ai plus accès à mon compte et messagerie : ******@live.fr.

    Je n'ai pas fait de changements récents, je me suis connecté hier et je me connecte habituellement pas internet via mon PC ou quelque fois via mon Iphone.

    Merci de votre aide. Cordialement.

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  5. Anonymous
    2013-12-27T02:01:48+00:00

    This seems to be a common problem.

    I've got this same problem too with two custom domain emails that I have.

    I can access them via my phone app.

    I can log in and access the email by requesting a one-time-only authorisation code

    I cannot log in and access my email with just my password, I get the 

    You've lost access to your email

    The inbox you've been using is no longer available. This can occur when your account is owned by an organization, or when someone else confirms ownership of the email address.You haven't lost access to the other services you use with your Microsoft account. However, you must choose a new primary alias to continue.

    Help would be much appreciated. I manage the domain

    Scott

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