New teams showing unread chats when there aren't any

Anonymous
2024-11-15T17:13:23+00:00

I just switched to the new teams that combines chat messages and teams messages. The bubble is displaying a count of unread messages, but when I filter to only show the unread messages nothing is displayed and it says I'm all caught up. Scrolling also doesn't reveal any unread messages.

Microsoft Teams | Microsoft Teams for business | Chats | Group chats

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

26 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-05-21T21:12:00+00:00

    Move the bar to the right of Chats to the right and meeting Chats will show up.  Or hit the down arrow to the right of chats and meeting chats will show up below unread, channels, and chats. 

    Sorry for the spam but several people have mentioned the issue.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2025-04-10T14:32:35+00:00

    Maureen, thanks for the "reminder" to report back! Apparently if colleagues are using "at-Team" to tag you into a message then some of these messaage can add to your unread "Teams" count. So go to "Activity", select the "Unread" filter, use "Mark all as read" below "..." and magically your Teams unread count can be take back to zero.

    I'm sure there is some logic to this but it eludes me, but my 3 mystery Teams messages have gone away now!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-11-15T18:45:26+00:00

    Dear Sarah,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description regarding "New teams showing unread chats when there aren't any". Would you mind offering below information:

    • May I double confirm that you checked if they are not Activity Notification? To check this kindly click on Activity icon
    • May I please confirm that you get same situation in both Teams for Desktop and Teams on Web (https://teams.microsoft.com/)?
    • May I double confirm that you are using updated Teams? Version update history for Teams app deployments - Office release notes | Microsoft Learn
    • May I know if you are using Windows or Mac device?
    • Would you mind providing the screenshot which shows unread message you are experiencing via private message for the privacy of your data? I would like to make some more consultations on this issue from my end as well. For data security reasons, please provide some above requested information in private message. Here is the steps for private message: Click on Account manager or your profile-->my profile-->View private message. (See below screenshot)

    Looking forward to your response!

    Best regards,

    Inema |Community Moderator

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-11-15T20:20:06+00:00

    Dear Sarah,

    Yes, if you switch back to separate views in Microsoft Teams and then return to the combined view, the sections you created should still be there.

    I hope the information helps! Looking forward to your response!

    Best regards,

    Inema

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2024-11-15T20:10:59+00:00

    If I revert back to separate and then eventually go back to combined, will the sections I created still be there?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments