340 questions with Microsoft 365 and Office | Subscription, account, billing | Other | MacOS tags

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1 answer

mein abo wird nicht übernommen

ich probiere meine Microsoft abo 365 was ich aktiv bezahle auf mein MacBook anzumelden aber es funktioniert nicht Fehlercode 1303 wird angezeigt. und wenn ich probiere ein neues zu kaufen steht da es geht nicht da sie schon ein abo haben.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-05T09:06:58.09+00:00
Asli Gözde 0 Reputation points
answered 2026-10-05T09:41:52.0366667+00:00
SD - IA 180.3K Reputation points Independent Advisor
1 answer

How to find a license key for Office 2021 installed back in 2022

I installed Microsoft Office 2021 Home and Business for MAC back in December 2022. I purchased it online and arrived with the box containing the license key details. I successfully installed it without a problem. However, I recently updated my MacOS to…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2025-12-16T14:16:48.5966667+00:00
binesu 0 Reputation points
commented 2026-10-03T03:38:43.99+00:00
melyl 0 Reputation points
1 answer

Office 2021 for Mac Home & Business 2021 - can confirmation of download, recently restored mac, do not see product key in my MSFT acct

hello - today i had to restore my Mac book and prior to restoring, when i asked the guy helping me, he said all i needed to do was login to microsoft and then i could redownload. when i login to microsoft, there are no options for me to redownload. I…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-02T23:06:03.7766667+00:00
melyl 0 Reputation points
answered 2026-10-02T23:44:02.8+00:00
Ivan B 124.8K Reputation points Independent Advisor
1 answer

Account login errors when using Excel on Macbook Pro

Hello, After years of stable operation, Excel has become unreliable. I am using a Macbook Pro Sonoma 14. For unknown reasons I am logged out of my Microsoft365 account and cannot save Excel files. A web search shows that this is fairly common but…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-10-01T23:06:36.4766667+00:00
Joseph Pearce 0 Reputation points
edited an answer 2026-10-01T23:47:48.6066667+00:00
EmilyS726 270.7K Reputation points Independent Advisor
3 answers

Excel has just stopped allowing me to edit on a mac, has my subscription ended?

Excel has just stopped allowing me to edit on a mac, has my subscription ended? I can see my account, but it just says that the licence doesn't allow editing on a mac.I have been a mac user for 20 years, and the subscription has always been fine on this…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-23T09:39:30.03+00:00
Richard Mathias 0 Reputation points
answered 2026-09-29T01:42:53.7333333+00:00
Pham Tien 0 Reputation points
3 answers One of the answers was accepted by the question author.

Help with my Microsoft 365 (macOS)

My Microsoft 365 stopped working on two of my three desktop computers. One is just fine. How do I re-activate my subscription for the other two. Moderator note: thread updated with operating system (macOS)

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-16T18:20:23.4+00:00
Nick Monroe 20 Reputation points
answered 2026-09-16T23:39:47.6733333+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
2 answers

How to register my Office 2019 for Mac that I paid the life license

I bought Office Home & Business 2019 for Mac to use it permanently in my Macbook and it was working perfectly until Microsoft suddenly interfered my software version "ending support" which I don't need because Excel, Word and PowerPoint…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-15T17:35:54.5933333+00:00
Renan E. Morera 5 Reputation points
commented 2026-09-12T17:26:48.0833333+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

MS 365 Family subscription (renewed for the year in April) has disappeared from my account

Our MS Word does not work anymore om a Mac. Aree these related, how can this be resolved. We hve list the lst 3 days working time.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-11T16:29:21.42+00:00
David Baker 0 Reputation points
answered 2026-09-11T17:02:38.5066667+00:00
DaveM121 937K Reputation points Independent Advisor
2 answers

Microsoft upgrade through Apple

I am paying for Microsoft word through the Apple company. How can I upgrade my current account?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-07T02:21:08.7633333+00:00
Ted Louis Levy 0 Reputation points
commented 2026-09-10T08:38:05.42+00:00
Kai-H 27,975 Reputation points Microsoft External Staff Moderator
2 answers

Unable to join Microsoft 365 Family

Getting error message when trying to join Microsoft 365 on my Mac with family sharing link supplied by the organiser. Get error message "Sorry something went wrong". and TraceId: uupSDyjvMEaUU/uz.23.148

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-09-09T01:40:21.42+00:00
Mal Edwards 0 Reputation points
answered 2026-09-09T02:21:29.6066667+00:00
GsN5034 - IA 78,075 Reputation points Independent Advisor
1 answer

Have an active subscription but won't let me activate on MAC

Hello, I have entered the 9th circle of hell with your chatbots since 730AM today, or 4 hrs, and all im trying to do is connect my microsoft 365 on my MAC with my subscription. I used a product key that I purchased through Apple and it is saying that…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-24T16:27:14.03+00:00
Megan Gwatney 0 Reputation points
commented 2026-08-28T06:56:48.69+00:00
Kai-H 27,975 Reputation points Microsoft External Staff Moderator
1 answer

I was charged full subscription instead of free month trial, please help

I was charged full transcription and paid 110$ !!! It said I will only be chargred after a month trial, I feel cheated and the worst thing is it's IMPOSSIBLE to do any meaningful support contact with either apple and microsoft. It's inconceivable they…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-22T08:49:58.0833333+00:00
Krzysiek Kowalski 0 Reputation points
answered 2026-08-22T09:28:01.1133333+00:00
DaveM121 937K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

On 19th I have subscribed for MS365 office business pro which is not compatible for MAC OS 12.7.6. Request for a compatible version

Yesterday have subscribed for a MS365 office - business pro installer. But installer that is received is not compatible to the existing MAC OS 12.7.6. Request if I can get a installer that is compatible to the given MAC version.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-20T00:21:17.4333333+00:00
Arun Saravanan 20 Reputation points
accepted 2026-08-20T02:04:42.03+00:00
Arun Saravanan 20 Reputation points
2 answers

Do I have two subscriptions to Microsoft 365

I may have two subscriptions to Microsoft 365, family edition. One is under the e-mail ******@gmail.com and the other ******@icloud.com. The first may be on auto renew. The second I just signed for up today. Can you check?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-12T19:08:15.9733333+00:00
Diane Glass 0 Reputation points
answered 2026-08-12T19:44:52.02+00:00
John Jefferson Doyon 88,925 Reputation points Independent Advisor
3 answers

How to change outdated email address on account?

My account is tied to an out of date email to which I have no more access. How may I get into that account? I'm on MacOS

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-08T22:42:29.18+00:00
Marcia MacRae 0 Reputation points
answered 2026-08-10T13:40:26.34+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
3 answers

How to CANCEL a subscription

Hello! I just activated this account today, choosing "1 month trial period". I entered my personal bank card details and I DO NOT want to be charged/purchase the subscription after 1 month. How can I remove this recurring…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-05-06T15:02:42.2866667+00:00
Gabriel Niculae 0 Reputation points
answered 2026-08-07T08:02:06.7566667+00:00
lodughodu sodu 0 Reputation points
1 answer

paid for subscription but won't let me us on my MacBook Air

I was up for renewal in May but just paid beginning of this week for Microsoft 365 family but can't use on my MacBook Air keeps asking me to subscribed when I go into word getting frustrated want to speak to a person if possible as im slightly…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-06T01:55:51.6+00:00
Cameron McDonald 0 Reputation points
answered 2026-08-06T02:37:48.8766667+00:00
Jeronimo Fuerte 46,730 Reputation points Independent Advisor
2 answers

Outlook in Microsoft 365 receives email but can't send. Emails stuck in outbox.

Outlook in my 365 subscription receives emails but cannot send emails. I am using a Mac. David Lord

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-08-03T04:44:36.09+00:00
David Lord 20 Reputation points
answered 2026-08-03T05:47:31.17+00:00
David Lord 20 Reputation points
1 answer

Application not supporting Mac

Hi there, I am using word on a Mac, I have used this program for years through university. It stopped working saying my account no longer supports the application so i purchased my own subscription. Now when i try to log in, it tells me there is not…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-07-30T22:16:46.68+00:00
Madison Davis 0 Reputation points
edited an answer 2026-07-30T22:52:16.91+00:00
EmilyS726 270.7K Reputation points Independent Advisor
2 answers

Microsoft home and business 2019

Hi there, I had bought Microsoft Home and Business 2019 version in 2020 and been using it until last week and recently I keep being asked to activate it when opening its Apps my order number is 1297407504. could you please check and let me know how to…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-07-29T05:39:44.95+00:00
Seyoung Lee 0 Reputation points
answered 2026-07-30T03:34:19.3866667+00:00
EmilyS_726 30,355 Reputation points Volunteer Moderator