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how to cancel a subscription for 365 personal that is to an old account that I now longer have access to

I have an new email address and phone number for all my accounts due to hacking. I started a new account and subscribed to 365 personal for the monthly charge months ago. I have now received a 99.99 charge to my credit card for renewal of the old…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T18:10:51.89+00:00
Jo Ann Czerwinski 20 Reputation points
commented 2026-11-13T13:26:18.4033333+00:00
Jo Ann Czerwinski 20 Reputation points
2 answers

I need a receipt

Hello, I cannot find the receipt for my purchase of Microsoft 365. I would appreciate it if you could send it to my email address

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T18:08:04.7033333+00:00
Gabriel Tarouquella 0 Reputation points
answered 2026-11-12T19:20:58.4366667+00:00
paulr0511 49,755 Reputation points Independent Advisor
1 answer

Windows update failed. Cannot boot up the computer.

My wife's surface pro 3 did a windows 11 update last night, and now it will not not boot up. Error code changes, but currently 0XC0000001. I created a recovery usb, booted from the usb and chose to repair windows, but it just goes into a loop. We…

Windows for home | Windows 11 | Windows update
asked 2026-11-12T18:05:25.68+00:00
Steve Barker 0 Reputation points
answered 2026-11-12T18:07:42.8066667+00:00

AI answer

3 answers

changing the year on a prebuilt calendar template

I want to use one of the prebuilt calendars for 2017 but haven't been able to find one that allows me to change the year to 2027

Microsoft 365 and Office | Word | For business | Windows
asked 2026-11-12T18:05:14.1566667+00:00
Nichols, Julie 0 Reputation points
answered 2026-11-12T18:31:50.7066667+00:00
Charles Kenyon 172K Reputation points Volunteer Moderator
5 answers

Is Microsoft Experiencing an Outage

Many of my co-workers have been kicked out of outlook and unable to get back in. Is there an outage of some sort?

Outlook | Web | Outlook on the web for business | Email
asked 2026-11-12T18:02:51.9+00:00
Sunda Liparoto 115 Reputation points
commented 2026-11-13T00:27:57.2633333+00:00
German B 0 Reputation points
2 answers

Fix Printer problem not being supported by Windows

error message on laptop that my HP Envy printer is not supported by Windows and is now grayed out. Plus, the Bluetooth connection to other devices no longer works, and is not available to print.

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-12T18:01:37.7666667+00:00
Barb Kreitzer 0 Reputation points
answered 2026-11-12T18:53:02.63+00:00
Neil D 34,920 Reputation points Volunteer Moderator
2 answers

How to adjust settings Windows 11 2026 to turn off Pilot and all AI features

I would like to know if there is a Win 11 2026 setting (high level dialog or registry edit) to turn off, disallow or disable all AI features now set as defaults? The AI aspects of Windows 11 including CoPilot are becoming more intrusive, and needn't be.…

Microsoft Copilot | Windows Copilot | Copilot+ PC
asked 2026-11-12T17:58:54.1666667+00:00
JMG 0 Reputation points
answered 2026-11-14T08:23:30.96+00:00
Thomas4-N 23,670 Reputation points Microsoft External Staff Moderator
2 answers

Fingerprint Sensor Not Working Windows 11

I have tried several things including deleting the biometric fingerprint reader and restarting to reinstall it, but it's still not working on my laptop. It seemed fine a few days ago, then suddenly wouldn't work. Of course the first thing I did was clean…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-12T17:57:53.3066667+00:00
Jeanne Zychek 0 Reputation points
answered 2026-11-12T18:30:36.2466667+00:00
David-M 128.7K Reputation points Independent Advisor
2 answers

Bought two 365 by mistake

I have bought two 365 subscriptions (365 personal + 365 Premium), is there a way to get a refund on one of the two?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T17:57:14.6833333+00:00
Alan Mathey 0 Reputation points
answered 2026-11-12T18:29:15.64+00:00
EmilyS726 280.7K Reputation points Independent Advisor
2 answers

using mute and hold on 365 calls

When you are on a call and you put the call on hold the conversation is transcribed. If you mute the call can the caller hear what is being said and transcribed?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-11-12T17:56:48.1+00:00
Megan Davis 0 Reputation points
commented 2026-11-13T21:08:47.1+00:00
Hani-Ng 2,845 Reputation points Independent Advisor
2 answers

Prorated refund for upgrading from M365 family to M365 Premium

When will I receive a Prorated refund for upgrading from M365 family to M365 Premium

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T17:56:19.1966667+00:00
Doug Cappiello 0 Reputation points
answered 2026-11-12T18:31:36.0833333+00:00
EmilyS726 280.7K Reputation points Independent Advisor
3 answers

Copilot keeps telling me, "I couldn't read your document. Please wait a bit and try again."

Copilot keeps telling me, "I couldn't read your document. Please wait a bit and try again." This is also happening to others on my team. I am getting this same message in Excel and PowerPoint.

Microsoft 365 and Office | PowerPoint | For business | Other
asked 2026-11-12T17:55:55.5366667+00:00
Olga Martinez 0 Reputation points
edited an answer 2026-11-13T15:04:14.0933333+00:00
Jayden-P 4,385 Reputation points Independent Advisor
2 answers

Excel Sorting Issue - Error on sort for complex numbers saved as text

I have a table with a listing of Standard Occupation Code (SOC) values. These numbers contain two digits followed by a hyphen, followed by 4 digits. Example: 99-9099. My issue is that a single cell value (11-1021) will not sort properly. All other values…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-11-12T17:52:45.0066667+00:00
EORiggs 0 Reputation points
commented 2026-11-13T15:18:05.2966667+00:00
EORiggs 0 Reputation points
1 answer

acceder a Microsoft defender

Al acceder a Microsoft defender me dice "No se ha podido iniciar sesión en Microsoft Defender"

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-11-12T17:52:15.4533333+00:00
Carlos Ruiz 0 Reputation points
answered 2026-11-12T18:34:14.6366667+00:00
Ron Ryan Arambulo 335 Reputation points Independent Advisor
1 answer

URGENT: Sole Global Administrator Locked Out for 3+ Weeks — Domain Ownership Verified, No Resolution or Escalation Available

I am the sole Global Administrator of my company's Microsoft 365 tenant and have been completely locked out of my account for over three weeks after replacing my iPhone and losing access to Microsoft Authenticator. Despite completing every verification…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-12T17:52:05.8366667+00:00
Michael B 0 Reputation points
answered 2026-11-12T18:34:02.23+00:00
Michael B 0 Reputation points
2 answers

Right-clicking on the trackpad causes the application to close on its own.

Hello, When I am composing an email and want to paste an item, the Outlook application closes on its own as soon as I click on the trackpad to bring up the paste menu.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-12T17:51:49.11+00:00
Ghostowl 0 Reputation points
answered 2026-11-12T18:27:22.8133333+00:00
Chris-D 2,705 Reputation points Independent Advisor
1 answer

Unable to install Claude add-in

I installed 'Claude for Excel' but for some reason I am unable to add it or see it as an 'Add In' in Excel. Does anyone know how to solve this issue? Thanks.

Microsoft 365 and Office | Excel | Other | MacOS
asked 2026-11-12T17:48:13.7+00:00
D Williams 0 Reputation points
answered 2026-11-12T20:03:08.77+00:00
Bob Jones AKA CyberTaz MVP 438.5K Reputation points
2 answers

Outlook is displaying wrong name in email

Outlook is displaying wrong name in email. Profile is set up with correct name but when I go to send email my email account is showing a different name than Karl. Tried to look up the information with no success. Also has an LinkedIn account associated…

Outlook | Web | Outlook.com | Contacts
asked 2026-11-12T17:47:52.1333333+00:00
Karl Metzler 0 Reputation points
commented 2026-11-14T08:25:14.7033333+00:00
Emma1-N 15,165 Reputation points Microsoft External Staff Moderator
2 answers

Grouping in New outlook

Hi Is it possible to group emails in new outlook like you could in old outlook? Thx

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-12T17:47:23.64+00:00
Martin Oxley 0 Reputation points
commented 2026-11-12T19:42:47.16+00:00
John Jefferson Doyon 91,185 Reputation points Independent Advisor
1 answer

Unable to sign in to Office 365 account

Hello, I have installed the Office 365 application on my computer. I am attempting to activate/authorize Word using an Office 365 account purchased by my company; however, I am unable to sign in. On the sign-in page, I receive the following message:…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-11-12T17:44:39.93+00:00
Sharpgate 0 Reputation points
answered 2026-11-12T20:50:46.3666667+00:00
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator