2,057 questions
1 answer
Surface Laptop for Business 7th Edition – all microphones disappear after Intel Smart Sound Technology OED / DSP crash
have a Surface Laptop for Business 7th Edition with Intel running Windows 11. Intermittently, the entire microphone/input audio subsystem disappears. Typical symptoms: Bluetooth headphones remain connected. Audio playback may initially stop and later…
Windows for business | Windows Client for IT Pros | Devices and deployment | Other
asked
2026-11-06T21:42:24.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 43%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Leonid Frolov
20
Reputation points
answered
2026-11-07T15:17:01.6033333+00:00
Vasileios Dionysopoulos
646
Reputation points
2 answers
When replying to an email, an Extra Outlook appears and my reply disappears
All of a sudden, when I start to reply to an email, another iteration of Outlook appears and my attempted reply disappears.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,095 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 82%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
1 answer
Profile password
I just recently changed my password in my profile but when I try to sign in it says incorrect password
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,619 questions
asked
2026-11-07T15:10:35.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 30%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
Betty Rogers
0
Reputation points
answered
2026-11-07T15:11:08.7133333+00:00
AI answer
2 answers
Not receiving some emails on Outlook Client/Outlook online
For about the past two weeks I have been aware that I am not receiving some emails sent to my .live.co.uk account These are from different people but the ones that I know about are all people I regularly correspond with/get mails from. They include…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,559 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 1%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Personal Account Being Treated Like an Enterprise Account: Unable to Log In
I have an ongoing problem that my Personal Azure account (gmail) is being treated like it is an enterprise account which is preventing me from logging into my Azure account.
Microsoft Security | Microsoft Entra | Other
Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
3,044 questions
asked
2026-10-16T17:57:14.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 59%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Lars Liden
0
Reputation points
commented
2026-11-07T15:05:29.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Heimerdinger
1,465
Reputation points
Independent Advisor
2 answers
Unable to get my Project Professional 2024 product key to attach to my account
I recently purchased Project Professional 2024 and was provided a license key by the retailer. I currently own Project Professional 2019 which shows in the "Products you've purchased" area of my subscriptions. When I go to redeem my new…
Microsoft 365 and Office | Project | For home | Windows
Microsoft 365 and Office | Project | For home | Windows
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
139 questions
asked
2026-11-07T14:26:53.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.99999999999999%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Gregory Hart
0
Reputation points
answered
2026-11-07T14:58:39.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 97%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Demi Nguyen
3,030
Reputation points
Independent Advisor
1 answer
someone created a fraudulent email address using my name
I received a email late last evening from citibank that my email address had been changed on my home depot card, and it was to an email address with my full name at outlook.com which is not my email address. Can this fraudulent address be reported…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,619 questions
asked
2026-11-07T14:02:56.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 77%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
JEFF EPPLER
0
Reputation points
answered
2026-11-07T14:55:54.9166667+00:00
EmilyS726
278.4K
Reputation points
Independent Advisor
1 answer
Unable to complete Azure for Students verification (Dead loop: No subscription to open Azure ticket) - Request Moderator Escalation
Hello Microsoft Support & Community Team, I am experiencing an issue while applying for the Azure for Students offer. The automated verification repeatedly fails with the following generic error message: "Unable to complete Azure for Students…
Azure | Azure Training
Azure | Azure Training
Training: Instruction to develop new skills.
3,373 questions
asked
2026-11-07T14:54:58.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 0%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
hao miau
0
Reputation points
answered
2026-11-07T14:55:51.07+00:00
AI answer
4 answers
Using EXCEL to highlight dates past the date in the cell (not today)
Hi, I have a range of data on a spreadsheet used for customer contact. I have one column which has the date in which they were last contacted. I use a specific follow up pattern of sending emails at different intervals. I need to highlight the date in…
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
21,104 questions
asked
2026-10-30T10:27:12.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 63%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Charlotte Guest
0
Reputation points
edited an answer
2026-11-07T14:55:11.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 94%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Dana D
100
Reputation points
1 answer
Face validation failed
Face validation failed during the identity-validation flow at the Face Check/liveness verification step. Need to fix or remove.
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,695 questions
asked
2026-11-07T14:52:56.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 62%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Adam War
0
Reputation points
answered
2026-11-07T14:54:17.1333333+00:00
AI answer
3 answers
I want to restore the front screen for wn11
I wanted a picture as the front screen now I want to get back to win 11 startup screen
Windows for home | Windows 11 | Settings
10,226 questions
asked
2026-10-31T14:45:09.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Doug Townsend
0
Reputation points
answered
2026-11-07T14:52:33.2433333+00:00
Doug Townsend
0
Reputation points
1 answer
One of the answers was accepted by the question author.
How to require password before purchase
We bought Minecraft for our 7yo kid on my Microsoft account. I didn't even know there's such thing as effing "Minecoins". They purchased more than $100 of this sh*t before we woke up, and I can't get refunded or dispute them, which is BS alone…
Windows for home | Other | Gaming
4,519 questions
asked
2026-11-07T14:26:08.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 13%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
ShadowComb
0
Reputation points
accepted
2026-11-07T14:50:40.88+00:00
ShadowComb
0
Reputation points
1 answer
OUTLOOK WONT CHANGE TO NEW EMAIL ADDRESS
I'm trying to update from a blueyonder.co.uk ref to an outlook.com address and it's saying it's already in use, which is correct as I have just changed it to outlook.com. Anyone got any ideas on how to get it to recognise my new address.
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,619 questions
asked
2026-11-07T14:08:49.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 65%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Gillian Clark
0
Reputation points
answered
2026-11-07T14:49:29.6166667+00:00
EmilyS726
278.4K
Reputation points
Independent Advisor
3 answers
Outlook forced new outlook.com account on my new computer - can't access old email
I recently bought a refurbished Dell desktop. When starting it up and adding data from old computer, Outlook would not proceed until I clicked on an [moderator's note: PII removed]@outlook.com email address. Now, I cannot receive emails from my working…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,276 questions
asked
2026-11-05T18:16:06.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dan Hamilton
0
Reputation points
answered
2026-11-07T14:47:45.5533333+00:00
Dan Hamilton
0
Reputation points
1 answer
Listing hyperlinks to file in a OneDrive folder
I have a number of files in a OneDrive folder which I want to list by name and hyperlink in an Excel spreadsheet
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,416 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 85%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
1 answer
where have all my self created folders gone?
All the folders i created to put certain emails in have gone
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,095 questions
asked
2026-11-07T14:46:15.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 36%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Curtis, David
0
Reputation points
answered
2026-11-07T14:46:59.46+00:00
AI answer
2 answers
I am not able to install Microsoft 365, after purchasing and clicking the setup file
I have tried repeated times, including turning off my antivirus software. When I clean on the setup file, it starts to download the program, and runs for 5-10 minutes, but then stops and give an error code, such as 0-2031 (17004)
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,880 questions
asked
2026-11-07T14:06:31.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 24%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael Murray
0
Reputation points
answered
2026-11-07T14:45:37.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
126.9K
Reputation points
Independent Advisor
0 answers
Email from custom domain on outlook.com to other outlook.com addresses failing
As per the title, if I send messages to other users in my domain, it fails with "Message rejected: Message lacks SPF/DKIM/DMARC Auth Records". I've had this issue pop up today on my custom domain (schan.ca) hosted on outlook.com (this is not an…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,619 questions
asked
2026-11-07T14:43:04.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Andy Schan
0
Reputation points
edited the question
2026-11-07T14:44:03.67+00:00
Andy Schan
0
Reputation points
2 answers
Not Recieving email from at least 1 specific email address
Hi, I've learned that my email isn't receiving email from people. Especially one specific email. I've checked my junk it's not there. They also keep getting a bounce back on my email too. With that being said, they have responded to emails. I've sent…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,559 questions
asked
2026-11-06T19:00:47.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 36%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Amanda McDonnell
0
Reputation points
answered
2026-11-07T14:38:01.9133333+00:00
Amanda McDonnell
0
Reputation points
2 answers
Unfairly charged again this year for 2 items
I thought the auto renewing for office 360 was cancelled last billing because I never use it. This year I get 2 charges a premium and a regular. Can you please help me with these charges?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,713 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 72%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
